PERAN SISTEM INTELIJENSIA BISNIS DALAM MANAJEMEN PENGELOLAAN PELANGGAN DAN MUTU UNTUK AGROINDUSTRI SUSU SKALA USAHA MENENGAH

Business intelligence systems participate to deliver an accurate and useful information to appropriate decision makers within the necessary timeframe to support an effective decision making in dairy agro- industry. The objective of this study was to determine the role of business intelligence systems to support customer relationship management and quality in dairy-agro industry medium enterprise. The combine methods to develop this research included Unified Modeling Language (UML), Fuzzy, Failure Mode Effect Analysis (FMEA), Cube, On Line Analytical Processing (OLAP), Extract, Transform, Loading (ETL) and Data warehouse. Data warehouse model is supported by ETL process. Business Intelligence Model is an integration of Cube, Data warehouse Model and Fuzzy system and it helps for a fast and efficient transaction in the system. The design consisted of quality and CRM (Customer Relationship Management) sub model. The Role of In Quality Sub Model based on Fuzzy, FMEA, the highest Fuzzy Risk Priority Number (FRPN) was 692 with type of failure, sum of Total Plate Control, bigger than 1 million/mL. The CRM (Customer Relationship Management) Model with RFM (Recency Frequency Monetory) and Customer Life Value (CLV) methods with OLAP Cube, the highest rank CLV for dairy processing industry to get potential customer was at PT FFI. The integration quality and CRM models into BI System would make it quickly anticipate, adapt, and react to the changing business conditions.   Keywords: Business Intelligence (BI), Unified Modelling Language (UML), OLAP, cub

Value-driven Security Agreements in Extended Enterprises

Today organizations are highly interconnected in business networks called extended enterprises. This is mostly facilitated by outsourcing and by new economic models based on pay-as-you-go billing; all supported by IT-as-a-service. Although outsourcing has been around for some time, what is now new is the fact that organizations are increasingly outsourcing critical business processes, engaging on complex service bundles, and moving infrastructure and their management to the custody of third parties. Although this gives competitive advantage by reducing cost and increasing flexibility, it increases security risks by eroding security perimeters that used to separate insiders with security privileges from outsiders without security privileges. The classical security distinction between insiders and outsiders is supplemented with a third category of threat agents, namely external insiders, who are not subject to the internal control of an organization but yet have some access privileges to its resources that normal outsiders do not have. Protection against external insiders requires security agreements between organizations in an extended enterprise. Currently, there is no practical method that allows security officers to specify such requirements. In this paper we provide a method for modeling an extended enterprise architecture, identifying external insider roles, and for specifying security requirements that mitigate security threats posed by these roles. We illustrate our method with a realistic example

The Role of Maintenance and Facility Management in Logistics: A Literature Review

Purpose - The purpose of this paper is to provide a literature review on the different ways of carrying out Facility Management and related topics in order to uncover that there is limited research regarding the impact of Facility Management on the logistics and operational performance of warehouses. Design/methodology/approach - Four different focus areas have been identified and for each one different methodologies and streams of research have been studied. Findings - The study underlines the importance of Facility Management for the logistics operations; therefore it supports the notion that investments aiming at preserving the status of the building and service components of warehouses are crucial. Originality/value - This paper aims to suggest to Facility Management managers that they can contribute to enhance business performance by designing effective Facility Management strategie

Decision Support System and Customer Relationship Management as Components of the Cybernetic System Enterprise

This study analyzes the role played by the information system and its component, the software system, in a larger system - the Enterprise. In this context, the paper focuses on the structure of Decision Support System and Customer Relationship Management and their benefits in the functioning of the global system, by examining the conditions of implementation of these tools in the organization. We will show that used independently these tools offer reduced services, but when interconnected, they become a very powerful tool for command and control. Viability, evolution and autonomy requested by users for their information system are obtained more easily by a systemic-cybernetic approach to the Enterprise.DSS, Data Warehouse, CRM, Information System, Cybernetic System

Data Warehouse Design and Management: Theory and Practice

The need to store data and information permanently, for their reuse in later stages, is a very relevant problem in the modern world and now affects a large number of people and economic agents. The storage and subsequent use of data can indeed be a valuable source for decision making or to increase commercial activity. The next step to data storage is the efficient and effective use of information, particularly through the Business Intelligence, at whose base is just the implementation of a Data Warehouse. In the present paper we will analyze Data Warehouses with their theoretical models, and illustrate a practical implementation in a specific case study on a pharmaceutical distribution companyData warehouse, database, data model.

Using Ontologies for the Design of Data Warehouses

Obtaining an implementation of a data warehouse is a complex task that forces designers to acquire wide knowledge of the domain, thus requiring a high level of expertise and becoming it a prone-to-fail task. Based on our experience, we have detected a set of situations we have faced up with in real-world projects in which we believe that the use of ontologies will improve several aspects of the design of data warehouses. The aim of this article is to describe several shortcomings of current data warehouse design approaches and discuss the benefit of using ontologies to overcome them. This work is a starting point for discussing the convenience of using ontologies in data warehouse design.Comment: 15 pages, 2 figure

Implementation and unification of the ERP system in a global company as a strategic decision for sustainable entrepreneurship

This article considered factors connected with the implementation and unification of an ERP (Enterprise Resource Planning) system, and their influence on the sustainable development of global companies. It showed a cognitive model on such impact and gave an example in the form of a case study of a global company listed on the NASDAQ Stock Exchange. The basic strategic objectives of each organization include long-term growth and sustainability. In a growing competitive environment, it is essential to manage the company effectively. This can be achieved provided that the company's organizational structure and operations are properly set from the point of view of the ERP system. The research results were aimed at creating the generalized process of the ERP system's gradual implementation, to make the development of an organization progressive. The paper was focused on describing the implementation and unification of the Enterprise Resource Planning System, in a global company listed on the NASDAQ Stock Exchange. The aim of the paper was to monitor and evaluate, the links between Enterprise Resource Planning and Customer Relationship Management. This process is time consuming and costly. To achieve the aim, the case study was carried out in the form of an expert survey aimed at assessing the impact of the unification and implementation of the ERP system in a global company. The study included methods of systemic analysis, methods of sociological expert survey, a method of qualitative peer review, and a method for a cognitive model. It leads not only to effective management of global companies but enables the monitoring and comparison of Key Performance Indicators and the Net Promoter Score in each country, using the same parameters. The implementation of a unified Enterprise Resource Planning system leads to a significant cost reduction and has a positive impact on the financial indicators reported on the stock exchange. This study highlighted the importance of the implementation of an effective ERP system, to make the development of organizations sustainable.Web of Science108art. no. 291

Business Intelligence Approach In A Business Performance Context

Subordinated to performance management, Business Intelligence approaches help firms to optimize business performance. Key performance indicators will be added to the multidimensional model grounding the performance perspectives. With respect to the Business Intelligence value chain, a theoretical approach was introduced and a practice example, based on Microsoft SQL Server specific services, for the customer perspective was implemented.business intelligence, performance management, key performance indicators

High Performance HR Practices And Customer Satisfaction: Employee Process Mechanisms

This research examined organizational commitment and customer focus as mediators between HR practices and customer satisfaction of seventy-one work units from twenty-five business units from a single firm in the food service industry. Customer satisfaction was assessed by ratings from multiple customers eighteen months after HR practices and process mechanisms were assessed from unique groups of employee respondents. Results suggest that employee commitment and customer focus partially mediate the relationship between HR practices and customer satisfaction