Measuring IS-support: a conceptual model

This paper reports on a conceptual model of a larger research effort proceeding from a central interest in the importance of assessing the IS-Support provided to key-user groups. This study conceptualised a new multidimensional IS-Support construct with four dimensions: training, documentation, assistance and authorisation, which form the overarching construct – IS-Support. We argue that a holistic measure for assessing IS-Support should consist of dimensions, and measures, that together assess the variety of the support provided to IS key-user groups. The proposed IS-Support construct is defined as the support the IS key-user groups receive to increase their capabilities in utilising information systems within the organisation. With two interrelated phases, conceptualisation phase and validation phase, to rigorously hypothesise and validate a measurement model, the IS-Support model, proposed in this study, is intended to include the characteristics of analytic theory

Measuring IS-Support: A Conceptual Model

This paper reports on a conceptual model of a larger research effort proceeding from a central interest in the importance of assessing the IS-Support provided to key-user groups. This study conceptualised a new multidimensional IS-Support construct with four dimensions: training, documentation, assistance and authorisation, which form the overarching construct – IS-Support. We argue that a holistic measure for assessing IS-Support should consist of dimensions, and measures, that together assess the variety of the support provided to IS key-user groups. The proposed IS-Support construct is defined as the support the IS key-user groups receive to increase their capabilities in utilising information systems within the organisation. With two interrelated phases, conceptualisation phase and validation phase, to rigorously hypothesise and validate a measurement model, the IS-Support model, proposed in this study, is intended to include the characteristics of analytic theory

Re-conceptualizing Information System Success: The IS-Impact Measurement Model

This paper re-conceptualizes ¡°information system success¡± as a formative, multidimensional index. Such a validated and widely accepted index would facilitate cumulative research on the impacts of IS, while at the same time provide a benchmark for organizations to track their IS performance. The proposed IS-Impact measurement model represents the stream of net benefits from an Information System (IS), to date and anticipated, as perceived by all key user groups. Model measures are formulated to be robust, economical, and simple, yielding results that are comparable across diverse systems and contexts, and from multiple user perspectives. The model includes four dimensions in two halves. The ¡°impact¡± half measures benefits to date, or Individual- and Organizational Impact; the ¡°quality¡± half uses System Quality and Information Quality as proxies for probable future impacts. Study findings evidence the necessity, additivity, and completeness of these four dimensions. The validation study involved three separate surveys, including exploratory and confirmatory phases preceded by an identification survey. Content analysis of 485 qualitative impacts cited by 137 respondents from across 27 Australian Government Agencies that implemented SAP Financials in the late 90s, identified salient dimensions and measures. The resultant a-priori model (¡°pool¡± of 37 measures) was operationalized in the subsequent specification survey, yielding 310 responses across the same 27 agencies. The confirmation survey, employing 27 validated measures from the specification survey, was next conducted in a large university that had implemented ORACLE Financials. Confirmatory analysis of the 153 responses provides further strong evidence of model validity

Understanding the Influence of Team Climate on IT Use

This article contributes to the technology acceptance literature by providing an enriched understanding about how team climate for innovation affects end users’ IT use. Empirical data collected from 103 physicians shows that team climate significantly affects the use of a computerized physician order entry system through the mediation of performance expectancy and facilitating conditions. Team climate also affects users’ subjective norm, yet subjective norm is not found to have a significant impact on IT use. Our findings confirm the importance of user’s’ proximal social network in voluntary settings, demonstrating that team climate influences IT use behaviors by changing users’ cognitive perceptions rather than their normative beliefs

Capabilities, strategy, and performance: the case of ICT firms in New Zealand.

Smaller technology-based firms are critical for many economies. This study investigates the determinants of performance in a sample of 110 firms from the information and communication technology industry in New Zealand. It is a single industry study, reflecting the industry specificity of resource-based capabilities. Partial least squares methods are used to investigate relationships between capabilities, strategy, and performance. A product-innovation strategy maximized performance, mediating innovation and human capital capabilities. Pursuing a market-expansion strategy ahead of one of product innovation led to inferior performance outcomes. Financial and organizational capabilities had direct positive effects on performance irrespective of strategy

Sustainable supply chain management: Confirmation of a higher-order model

Drawing from the research of green supply chain management and corporate social responsibility, this research proposes a hierarchical structure of sustainable supply chain management and develops a multi-item measurement scale to reflect the specific management practices of sustainable supply chain management. In this research, sustainable supply chain management is operationalised as a third-order factor reflected by three second-order factors, namely external green supply chain management, internal green supply chain management and corporate social responsibility. Utilising a rigorous, multi-step scale development method and data from 293 Chinese manufacturers, this research validates a 31-item measurement scale and approves the proposed third-order structure. The results confirm the multidimensionality of sustainable supply chain management, which suggests that it is necessary for the future researches to consider both environmental and social aspects. The valid measurement scales provide managers with a “to do list” to make the specific business decisions to achieve sustainable development in the supply chain

Precursors of trust in virtual health communities : a hierarchical investigation

Abstract: Lack of trust can negatively affect consumers’ willingness to share and adopt information in virtual health communities. However not much is known about factors that influence the development of trust in such communities. This paper examined precursors of trust in virtual health communities. Data was collected from 361 users of virtual health community sites in South Africa. Structural equation modelling using version 23 of AMOS was used to analyse the data. The findings show that information usefulness, community responsiveness and shared vision have significant influence on consumers’ overall trust in health related virtual communities. The findings however show differences in the extent to which precursor variables influence different dimensions of overall trust. The study provides insights that can help managers of such sites to effectively foster the development of trust in their communities

Information Systems Foundations: Theory Building in Information Systems

This volume presents the papers from the fifth biennial Information Systems Foundations Workshop, held at The Australian National University in Canberra from 30 September to 1 October 2010. The focus of the workshop was, as for the others in the series, the foundations of information systems as an academic discipline. The emphasis in the 2010 workshop was on theory building in information systems, which is a non-trivial and difficult issue because the field deals with such a wide range of phenomena, from the highly technological in nature to the distinctly human and organisational in focus. The theory building problem stems from the fact that the sciences that underlie and deal with technologically-oriented fields generally result in theories that fit within the ‘covering law’ model—that is, are assumed and believed to have universal applicability and explanatory and predictive power—whereas, by contrast, theories in the human sciences are generally much more conditional, contextual, tentative and open to exceptions. Successfully marrying the two is, not surprisingly, a challenge that the chapters in this volume explore

Customer engagement with digitalized interactive platforms in retailing

Digitalized interactive platforms (DIPs) such as Apple watch, Starbucks apps and Nike+ have seen enormous growth. This study empirically investigates the antecedents and consequences of customer engagement in a digitalized interactive platform of an online shoe retailing start-up. Specifically, we integrate service-dominant logic and self-determination theory to explore the complex relationships between human psychological needs, customer engagement and subjective well-being. We hypothesise that, in case of digitalized interactive platforms, the direct relationship between human psychological needs satisfaction (autonomy, relatedness and competence) and subjective well-being is mediated by customer engagement (cognitive, affective and behavioral). We applied a hybrid SEM-ANN approach to unravel the relationships. Findings show that autonomy and competence have significant relationships with all the dimensions of customer engagement (cognitive, affective and behavioral). Results also show that subjective well-being is not influenced by cognitive engagement but is influenced by affective and behavioral engagement. Theoretical and managerial contributions are discussed