Collaborative knowledge management - A construction case study

Due to the new threats and challenges faced by the construction industry today, construction companies must seek new solutions in order to remain ahead of the competition. Knowledge has been identified to be a significant organisational resource, which if used effectively can provide competitive advantage. A lot of emphasis is being put on how to identify, capture and share knowledge in today's organisations. It has been argued over the years that due to the fragmented nature of the construction industry and ad-hoc nature of the construction projects, capture and reuse of valuable knowledge gathered during a construction project pose a challenge. As a result critical mistakes are repeated on projects and construction professionals have to kee

Fostering collaborative knowledge construction with visualization tools

This study investigates to what extent collaborative knowledge construction can be fostered by providing students with visualization tools as structural support. Thirty-two students of Educational Psychology took part in the study. The students were subdivided into dyads and asked to solve a case problem of their learning domain under one of two conditions: 1) with content-specific visualization 2) with content-unspecific visualization. Results show that by being provided with a content-specific visualization tool, both the process and the outcome of the cooperative effort improved. More specifically, dyads under that condition referred to more adequate concepts, risked more conflicts, and were more successful in integrating prior knowledge into the collaborative solution. Moreover, those learning partners had a more similar individual learning outcome

Dynamics of Content Quality in Collaborative Knowledge Production

We explore the dynamics of user performance in collaborative knowledge production by studying the quality of answers to questions posted on Stack Exchange. We propose four indicators of answer quality: answer length, the number of code lines and hyperlinks to external web content it contains, and whether it is accepted by the asker as the most helpful answer to the question. Analyzing millions of answers posted over the period from 2008 to 2014, we uncover regular short-term and long-term changes in quality. In the short-term, quality deteriorates over the course of a single session, with each successive answer becoming shorter, with fewer code lines and links, and less likely to be accepted. In contrast, performance improves over the long-term, with more experienced users producing higher quality answers. These trends are not a consequence of data heterogeneity, but rather have a behavioral origin. Our findings highlight the complex interplay between short-term deterioration in performance, potentially due to mental fatigue or attention depletion, and long-term performance improvement due to learning and skill acquisition, and its impact on the quality of user-generated content

Effects of individual prior knowledge on collaborative knowledge construction and individual learning outcome in videoconferencing

This paper deals with collaborative knowledge construction in videoconferencing. The main issue is about how to predict individual learning outcome, in particular how far individual prior knowledge and the collaborative knowledge construction can influence individual learning outcomes. In this context, the influence of prior knowledge and two measures of instructional support, a collaboration script and a content scheme were analyzed concerning the collaborative knowledge construction. An empirical study was conducted with 159 university students as sample. Students learned collaboratively in groups of three in a case based learning environment in videoconferencing and were supported by the instructional support measures. Results show that collaborative knowledge construction had more impact on individual learning outcome than individual prior knowledge.Diese Studie beschäftigt sich mit der gemeinsamen Wissenskonstruktion in Videokonferenzen. Die Hauptfragestellung befasst sich mit Prädiktoren für den individuellen Lernerfolg, insbesondere inwieweit dieser vom individuellen Vorwissen der Lernenden und der gemeinsamen Wissenskonstruktion beeinflusst wird. In diesem Kontext wird analysiert, inwiefern das individuelle Vorwissen und zwei Unterstützungsmaßnahmen - Wissensschema und Kooperationsskript - Einfluss auf die gemeinsame Wissenskonstruktion nehmen. An der empirischen Studie nahmen 159 Universitätsstudierende teil. Diese lernten kooperativ in Dreiergruppen in einer fallbasierten Lernumgebung in Videokonferenzen und erhielten dabei instruktionale Unterstützung. Die Ergebnisse zeigen, dass die gemeinsame Wissenskonstruktion einen größeren Einfluss auf die individuellen Lernerfolge hatte, als individuelles Vorwissen

Survey of tools for collaborative knowledge construction and sharing

The fast growth and spread of Web 2.0 environments have demonstrated the great willingness of general Web users to contribute and share various type of content and information. Many very successful web sites currently exist which thrive on the wisdom of the crowd, where web users in general are the sole data providers and curators. The Semantic Web calls for knowledge to be semantically represented using ontologies to allow for better access and sharing of data. However, constructing ontologies collaboratively is not well supported by most existing ontology and knowledge-base editing tools. This has resulted in the recent emergence of a new range of collaborative ontology construction tools with the aim of integrating some Web 2.0 features into the process of structured knowledge construction. This paper provides a survey of the start of the art of these tools, and highlights their significant features and capabilities

The CKC Challenge: Exploring Tools for Collaborative Knowledge Construction

The great success of Web 2.0 is mainly fuelled by an infrastructure that allows web users to create, share, tag, and connect content and knowledge easily. The tools for developing structured knowledge in this manner have started to appear as well. However, there are few, if any, user studies that are aimed at understanding what users expect from such tools, what works and what doesn't. We organized the Collaborative Knowledge Construction (CKC) Challenge to assess the state of the art for the tools that support collaborative processes for creation of various forms of structured knowledge. The goal of the Challenge was to get users to try out different tools and to learn what users expect from such tools /features that users need, features that they like or dislike. The Challenge task was to construct structured knowledge for a portal that would provide information about research. The Challenge design contained several incentives for users to participate. Forty-nine users registered for the Challenge; thirty three of them participated actively by using the tools. We collected extensive feedback from the users where they discussed their thoughts on all the tools that they tried. In this paper, we present the results of the Challenge, discuss the features that users expect from tools for collaborative knowledge constructions, the features on which Challenge participants disagreed, and the lessons that we learned

Integrating supply chains: An investigation of collaborative knowledge transfers

This paper aims to empirically investigate the impact upon performance of explicit knowledge transfer in the integrated supply chain between a manufacturer and its external suppliers and customers. Literature derived hypotheses were evaluated using International Manufacturing Strategy Survey data from 338 companies. Valid and reliable scales were created via confirmatory factor analysis, and effects upon inventory performance tested via regression techniques. Whilst knowledge transfers from upstream and downstream directions were positively related to a manufacturer's performance, knowledge derived from customers was more powerful. Furthermore, integrated knowledge transfer- the combination of knowledge emanating from both suppliers and customers- had the strongest link to performance. The implications for practioners are that integrating knowledge across supply chains could be more far reaching than the exchange of assets, data and information usually considered in supply chain literature. Furthermore the current generalized approach to managing external knowledge is inadequate. This study expands upon existing literature by including directional implications as to which knowledge inflows are most valuable. For academics, this paper supports and extends existing literature by considering the supplier-manufacturer-customer triad in unison. The focus goes beyond asset, data and information exchange towards the leveraging of external knowledge. Relevant perspectives and dimensions were adopted from the knowledge management stream in order to add conceptual depth. Several areas of knowledge-based supply chain research have been identified as potential opportunities for further investigation.Supply Chain; Knowledge Management; Empirical Research:

Facilitating collaborative knowledge construction in computer-mediated learning with structuring tools

Collaborative knowledge construction in computer-mediated learning environments puts forward difficulties regarding what tasks learners work on and how learners interact with each other. For instance, learners who collaboratively construct knowledge in computer-mediated learning environments sometimes do not participate actively or engage in off-task talk. Computer-mediated learning environments can be endorsed with socio-cognitive structuring tools that structure the contents to be learned and suggest specific interactions for collaborative learners. In this article, two studies will be reported that applied content- and interaction-oriented structuring tools in computer-mediated learning environments based on electronic bulletin boards and videoconferencing technologies. In each study the factors "content-oriented structuring tool" and "interaction-oriented structuring tool" have been independently varied in a 2X2-factorial design. Results show that interaction-oriented structuring tools substantially foster the processes of collaborative knowledge construction as well as learning outcomes. The content-oriented structuring tools facilitate the processes of collaborative knowledge construction, but have no or negative effects on learning outcome. The findings will be discussed against the background of recent literatGemeinsame Wissenskonstruktion in computervermittelten Lernumgebungen birgt Schwierigkeiten in Bezug darauf, welche Aufgaben Lernende bearbeiten und wie sie dabei miteinander interagieren. Lernende, die gemeinsam Wissen in computervermittelten Lernumgebungen konstruieren, nehmen z. B. manchmal nicht aktiv an der Bearbeitung von Lernaufgaben teil oder beschäftigen sich mit inhaltsfremden Themen. Computervermittelte Lernumgebungen können mit Hilfe sozio-kognitiver Strukturierungswerkzeuge unterstützt werden, die die Lerninhalte vorstrukturieren und den Lernenden spezifische Interaktionen nahe legen. In diesem Beitrag werden zwei Studien berichtet, die inhalts- und interaktionsbezogene Strukturierungswerkzeuge in computervermittelten Lernumgebungen, die auf web-basierten Diskussionsforen und Videokonferenz-Technologien beruhen, zum Einsatz gebracht und analysiert haben. In jeder der Studien wurden die Faktoren "inhaltsbezogenes Strukturierungswerkzeug" und "interaktionsbezogenes Strukturierungswerkzeug" unabhängig voneinander in einem 2X2-Design variiert. Die Ergebnisse zeigen, dass interaktionsbezogene Strukturierungswerkzeuge die Prozesse sowie die Ergebnisse gemeinsamer Wissenskonstruktion substanziell fördern können. Die inhaltsbezogenen Strukturierungswerkzeuge unterstützen die Prozesse gemeinsamer Wissenskonstruktion, zeitigen aber keine oder negative Effekte auf die Lernergebnisse. Die Befunde werden vor dem Hintergrund aktueller theoretischer Ansätze diskut