Metrics and Visualizations for Managing Value Creation in Continuous Software Engineering

Digitalized society is built on top of software. The supplier of a software system delivers valuable new features to the users of the system in small increments in a continuous manner. To achieve continuous delivery of new features, new versions of software are delivered in rapid cycles. The goal is to get timely feedback from the stakeholders of the system in order to deliver business value.The development team needs timely information of the process to be able to improve it. A demonstrative overview of the process helps to get better understanding about the development process. Moreover, the development team is often willing to get retrospective information of the process in order to improve it and to maintain the flow of continuous value creation.The team uses various tools in the daily software engineering activities. The tools generate vast amount of data concerning the development process. For instance, issue management and version control systems hold detailed information on the actual development process. Mining software repositories provides a data-driven view to the development process.In this thesis, novel metrics and visualizations were built on top of the data. The developed artifacts help to understand and manage the value creation process. With this novel, demonstrative information, lean continuous improvement of the development process is made possible. With the novel metrics and visualizations, the development organization can get such new information on the process which is not easily available otherwise.The new information the metrics and visualizations provide help to different stakeholders of the project to get insight of the development process. The automatically generated data reflects the actual events in the development. The novel metrics and visualizations provide a practical tool for management purposes and continuous software process improvement

Propuesta de elaboración de indicadores para el Sistema de Información Gerencial de Correos de Costa Rica

Trabajo Final de Graduación (Licenciatura en Administración en Tecnología de Información) Instituto Tecnológico de Costa Rica, Área Académica de Administración de Tecnologías de Información, 2015.El presente proyecto pretende entregar a Correos de Costa Rica S.A. una propuesta de indicadores claves de desempeño para el sistema de inteligencia de negocios que apoyen la toma de decisiones de gerentes y directores. Dicha organización planea la implementación de un sistema de inteligencia de negocios que facilite la toma de decisiones; sin embargo, se desconocen los indicadores claves de desempeño que deben formar parte del sistema. Para resolver esta situación este proyecto plantea el diseño de una ficha de indicadores mediante la cual se elaboren todos los indicadores del sistema. Para la elaboración de los indicadores se realizan entrevistas con los gerentes y directores de cada una de las gerencias de la empresa, a saber: la Gerencia de Administración y Finanzas, la Gerencia de Recursos Humanos, la Gerencia de Informática, la Gerencia de Operaciones y la Gerencia Comercial. También, se revisan documentos generados la Dirección de Planificación sobre indicadores claves de desempeño de la organización. Luego de la elaboración de los indicadores se identifican las fuentes de datos para el cálculo de estos mediante el análisis de las fuentes de información de la organización. Con la finalidad de tener un panorama general sobre la calidad de las fuentes de datos se aplica la técnica de perfilado de dato sobre ellas. Como resultado se obtiene una propuesta de veinte (20) indicadores claves de desempeño de tipo financiero, administrativo, logístico, comercial, informático y de recursos humanos para el sistema de inteligencia de negocios de Correos de Costa Rica.This project aims to deliver Correos de Costa Rica S.A. a proposal of key performance indicators for the business intelligence system to support decisionmaking of managers and directors. The organization plans to implement a business intelligence system that facilitates decision-making, however, the key performance indicators that should be part of the system are unknown. To resolve this situation the project proposes to design a indicators index card by which all system indicators are developed. For development of the indicators they are conducted interviews with managers and directors of each of the organization area of the company: Administration and Finance, Human Resource, Information, Operations and Commercial. Documents generated by Planning Direction about key performance indicators of the organization are also reviewed. After the development of indicators data sources for calculating them are identified by analyzing the sources of information of the organization. In order to have an overview of the quality of the data sources profiling technique applies data on them. As a result a proposal of twenty (20) key performance indicators of financial, administrative, logistical, business, IT and human resource are obteined for the Correos de Costa Rica’s business intelligence system