Towards an understanding of business design within enterprise architecture management: a cautionary tale

Includes bibliographical references.Business Design represents a set of concepts that are described in the literature as providing a sound foundation for sustainable competitive advantage into the future. The particular values underpinning Business design are based on the enablement of a design thinking approach to solving the imponderable problems that organisations regularly encounter. In particular, the application of a design thinking approach to Business Design requires that resultant system designs are economically viable and technologically feasible. Enterprise Architecture Management plays a vital role in supporting these latter two requirements. Yet the definition of Enterprise Architecture Management as the 'normative restriction of design freedom' (Deitz, 2011) implies constraints that could impose limits on such business design. Consequently, the qualitative inductive research described in this document was undertaken to explore the perceived paradoxical relationship between Business Design and Enterprise Architecture Management. This dissertation recounts the process and results of this research initiative based on data recorded during interviews with a number of management level staff at a leading South African Insurance organisation. The participants were intimately involved in a programme to, amongst other objectives, establish a platform to support enterprise-wide Business Design within Enterprise Architecture Management, a programme that was experiencing a number of challenges and that was still underway at the time of completion of this research. Findings arising from this research were that the varying perceptions and levels of commitment of business and IT stakeholders associated with the programme and its requirements, contributed significantly to these challenges. In addition to providing a rich description of the case organisation's journey towards the establishment of a Business Design platform, a sensitising framework – 'The 6 Cs Framework in Support of the Successful Enablement of Business Design within Enterprise Architecture Management' – is proposed as a useful tool to assist organisations that might be considering a similar programme in the future

Service-Oriented Process Models in Telecommunication Business

The thesis concentrates on to evaluate challenges in the business process management and the need for Service-oriented process models in telecommunication business to alleviate the integration work efforts and to reduce total costs of ownership. The business aspect concentrates on operations and business support systems which are tailored for communication service providers. Business processes should be designed in conformance with TeleManagement Forum's integrated business architecture framework. The thesis rationalizes the need to transform organizations and their way of working from vertical silos to horizontal layers and to understand transformational efforts which are needed to adopt a new strategy. Furthermore, the thesis introduces service characterizations and goes deeper into technical requirements that a service compliant middleware system needs to support. At the end of the thesis Nokia Siemens Networks proprietary approach – Process Automation Enabling Suite is introduced, and finally the thesis performs two case studies. The first one is Nokia Siemens Networks proprietary survey which highlights the importance of customer experience management and the second one is an overall research study whose results have been derived from other public surveys covering application integration efforts

ERP implementation methodologies and frameworks: a literature review

Enterprise Resource Planning (ERP) implementation is a complex and vibrant process, one that involves a combination of technological and organizational interactions. Often an ERP implementation project is the single largest IT project that an organization has ever launched and requires a mutual fit of system and organization. Also the concept of an ERP implementation supporting business processes across many different departments is not a generic, rigid and uniform concept and depends on variety of factors. As a result, the issues addressing the ERP implementation process have been one of the major concerns in industry. Therefore ERP implementation receives attention from practitioners and scholars and both, business as well as academic literature is abundant and not always very conclusive or coherent. However, research on ERP systems so far has been mainly focused on diffusion, use and impact issues. Less attention has been given to the methods used during the configuration and the implementation of ERP systems, even though they are commonly used in practice, they still remain largely unexplored and undocumented in Information Systems research. So, the academic relevance of this research is the contribution to the existing body of scientific knowledge. An annotated brief literature review is done in order to evaluate the current state of the existing academic literature. The purpose is to present a systematic overview of relevant ERP implementation methodologies and frameworks as a desire for achieving a better taxonomy of ERP implementation methodologies. This paper is useful to researchers who are interested in ERP implementation methodologies and frameworks. Results will serve as an input for a classification of the existing ERP implementation methodologies and frameworks. Also, this paper aims also at the professional ERP community involved in the process of ERP implementation by promoting a better understanding of ERP implementation methodologies and frameworks, its variety and history

Fostering Distributed Business Logic in Open Collaborative Networks: an integrated approach based on semantic and swarm coordination

Given the great opportunities provided by Open Collaborative Networks (OCNs), their success depends on the effective integration of composite business logic at all stages. However, a dilemma between cooperation and competition is often found in environments where the access to business knowledge can provide absolute advantages over the competition. Indeed, although it is apparent that business logic should be automated for an effective integration, chain participants at all segments are often highly protective of their own knowledge. In this paper, we propose a solution to this problem by outlining a novel approach with a supporting architectural view. In our approach, business rules are modeled via semantic web and their execution is coordinated by a workflow model. Each company’s rule can be kept as private, and the business rules can be combined together to achieve goals with defined interdependencies and responsibilities in the workflow. The use of a workflow model allows assembling business facts together while protecting data source. We propose a privacy-preserving perturbation technique which is based on digital stigmergy. Stigmergy is a processing schema based on the principle of self-aggregation of marks produced by data. Stigmergy allows protecting data privacy, because only marks are involved in aggregation, in place of actual data values, without explicit data modeling. This paper discusses the proposed approach and examines its characteristics through actual scenarios

Semantic discovery and reuse of business process patterns

Patterns currently play an important role in modern information systems (IS) development and their use has mainly been restricted to the design and implementation phases of the development lifecycle. Given the increasing significance of business modelling in IS development, patterns have the potential of providing a viable solution for promoting reusability of recurrent generalized models in the very early stages of development. As a statement of research-in-progress this paper focuses on business process patterns and proposes an initial methodological framework for the discovery and reuse of business process patterns within the IS development lifecycle. The framework borrows ideas from the domain engineering literature and proposes the use of semantics to drive both the discovery of patterns as well as their reuse

Managing enterprise resource planning and multi-organisational enterprise governance:a new contingency framework for the enterprisation of operations

This research has been undertaken to determine how successful multi-organisational enterprise strategy is reliant on the correct type of Enterprise Resource Planning (ERP) information systems being used. However there appears to be a dearth of research as regards strategic alignment between ERP systems development and multi-organisational enterprise governance as guidelines and frameworks to assist practitioners in making decision for multi-organisational collaboration supported by different types of ERP systems are still missing from theoretical and empirical perspectives. This calls for this research which investigates ERP systems development and emerging practices in the management of multi-organisational enterprises (i.e. parts of companies working with parts of other companies to deliver complex product-service systems) and identify how different ERP systems fit into different multi-organisational enterprise structures, in order to achieve sustainable competitive success. An empirical inductive study was conducted using the Grounded Theory-based methodological approach based on successful manufacturing and service companies in the UK and China. This involved an initial pre-study literature review, data collection via 48 semi-structured interviews with 8 companies delivering complex products and services across organisational boundaries whilst adopting ERP systems to support their collaborative business strategies – 4 cases cover printing, semiconductor manufacturing, and parcel distribution industries in the UK and 4 cases cover crane manufacturing, concrete production, and banking industries in China in order to form a set of 29 tentative propositions that have been validated via a questionnaire receiving 116 responses from 16 companies. The research has resulted in the consolidation of the validated propositions into a novel concept referred to as the ‘Dynamic Enterprise Reference Grid for ERP’ (DERG-ERP) which draws from multiple theoretical perspectives. The core of the DERG-ERP concept is a contingency management framework which indicates that different multi-organisational enterprise paradigms and the supporting ERP information systems are not the result of different strategies, but are best considered part of a strategic continuum with the same overall business purpose of multi-organisational cooperation. At different times and circumstances in a partnership lifecycle firms may prefer particular multi-organisational enterprise structures and the use of different types of ERP systems to satisfy business requirements. Thus the DERG-ERP concept helps decision makers in selecting, managing and co-developing the most appropriate multi-organistional enterprise strategy and its corresponding ERP systems by drawing on core competence, expected competitiveness, and information systems strategic capabilities as the main contingency factors. Specifically, this research suggests that traditional ERP(I) systems are associated with Vertically Integrated Enterprise (VIE); whilst ERPIIsystems can be correlated to Extended Enterprise (EE) requirements and ERPIII systems can best support the operations of Virtual Enterprise (VE). The contribution of this thesis is threefold. Firstly, this work contributes to a gap in the extant literature about the best fit between ERP system types and multi-organisational enterprise structure types; and proposes a new contingency framework – the DERG-ERP, which can be used to explain how and why enterprise managers need to change and adapt their ERP information systems in response to changing business and operational requirements. Secondly, with respect to a priori theoretical models, the new DERG-ERP has furthered multi-organisational enterprise management thinking by incorporating information system strategy, rather than purely focusing on strategy, structural, and operational aspects of enterprise design and management. Simultaneously, the DERG-ERP makes theoretical contributions to the current IS Strategy Formulation Model which does not explicitly address multi-organisational enterprise governance. Thirdly, this research clarifies and emphasises the new concept and ideas of future ERP systems (referred to as ERPIII) that are inadequately covered in the extant literature. The novel DERG-ERP concept and its elements have also been applied to 8 empirical cases to serve as a practical guide for ERP vendors, information systems management, and operations managers hoping to grow and sustain their competitive advantage with respect to effective enterprise strategy, enterprise structures, and ERP systems use; referred to in this thesis as the “enterprisation of operations”

An interactive metaheuristic search framework for software serviceidentification from business process models

In recent years, the Service-Oriented Architecture (SOA) model of computing has become widely used and has provided efficient and agile business solutions in response to inevitable and rapid changes in business requirements. Software service identification is a crucial component in the production of a service-oriented architecture and subsequent successful software development, yet current service identification methods have limitations. For example, service identification methods are either not sufficiently comprehensive to handle the totality of service identification activities, or they lack computational support, or they pay insufficient attention to quality checks of resulting services. To address these limitations, comprehensive computationally intelligent support for software engineers when deriving software services from an organisation’s business process models shows great potential, especially when the impact of human preference on the quality of the resulting solutions can be incorporated. Accordingly, this research attempts to apply interactive metaheuristic search to effectively bridge the gap between business and SOA technology and so increase business agility.A novel, comprehensive framework is introduced that is driven by domain independent role-based business process models, and uses an interactive metaheuristic search-based service identification approach based on a genetic algorithm, while adhering to SOA principles. Termed BPMiSearch, the framework is composed of three main layers. The first layer is concerned with processing inputs from business process models into search space elements by modelling input data and presenting them at an appropriate level of granularity. The second layer focuses on identifying software services from the specified search space. The third layer refines the resulting services to map the business elements in the resulting candidate services to the corresponding service components. The proposed BPMiSearch framework has been evaluated by applying it to a healthcare domain case study, specifically, Cancer Care and Registration (CCR) business processes at the King Hussein Cancer Centre, Amman, Jordan.Experiments show that the impact of software engineer interaction on the quality of the outcomes in terms of search effectiveness, efficiency, and level of user satisfaction, is assessed. Results show that BPMiSearch has rapid search performance to positively support software engineers in the identification of services from role-based business process models while adhering to SOA principles. High-quality services are identified that might not have been arrived at manually by software engineers. Furthermore, it is found that BPMiSearch is sensitive and responsive to software engineer interaction resulting in a positive level of user trust, acceptance, and satisfaction with the candidate services

Network e-Volution

Modern society is a network society permeated by information technology (IT). As a result of innovations in IT, enormous amounts of information can be communicated to a larger number of recipients faster than ever before. The evolution of networks is heavily influenced by the extensive use of IT, which has enabled co-evolving advanced quantitative and qualitative forms of networking. Although several networks have been formed with the aim to reduce or deal with uncertainty through faster and broader access to information, it is in fact IT that has created new kinds of uncertainty. For instance, although digital information integration in supply chains has made production planning more robust, it has at the same time intensified mutual dependencies, thereby actually increasing the level of uncertainty. The aim of this working paper is to investigate the aspects of evolving networks and uncertainty in networks at the cutting edges of different types of networks and from the perspective of different layers defining these networks

Enterprise modelling framework for dynamic and complex business environment: socio-technical systems perspective

The modern business environment is characterised by dynamism and ambiguity. The causes include global economic change, rapid change requirements, shortened development life cycles and the increasing complexity of information technology and information systems (IT/IS). However, enterprises have been seen as socio-technical systems. The dynamic complex business environment cannot be understood without intensive modelling and simulation. Nevertheless, there is no single description of reality, which has been seen as relative to its context and point of view. Human perception is considered an important determinant for the subjectivist view of reality. Many scholars working in the socio-technical systems and enterprise modelling domains have conceived the holistic sociotechnical systems analysis and design possible using a limited number of procedural and modelling approaches. For instance, the ETHICS and Human-centred design approaches of socio-technical analysis and design, goal-oriented and process-oriented modelling of enterprise modelling perspectives, and the Zachman and DoDAF enterprise architecture frameworks all have limitations that can be improved upon, which have been significantly explained in this thesis. [Continues.

Business process modelling in ERP implementation literature review

Business processes are the backbone of any Enterprise Resource Planning (ERP) implementation. Business process modelling (BPM) has become essential for modern, process driven enterprises due to the vibrant business environments. As a consequence enterprises are dealing with a substantial rate of organizational and business processes change. Business process modelling enables a common understanding and analysis of the business processes, which is the first step in every ERP implementation methodology (blueprint phase). In order to represent enterprise processes models in an accurate manner, it is paramount to choose a right business process modeling technique and tool. The problem of many ERP projects rated as unsuccessful is directly connected to a lack of use of business process models and notations during the blueprint phase. Also, blueprint implementation phase is crucial in order to fit planned processes in an organization with processes implemented in the solution. However, business analysts and ERP implementation professionals have substantial difficulties to navigate through a large number of theoretical models and representational notations that have been proposed for business process modeling (BPM). As the availability of different business process modeling references is huge, it is time consuming to make review and classification of all modeling techniques. Therefor, in reality majority of ERP implementations blueprint documents have no business process modeling included in generating blueprint documents. Choosing the right model comprise the purpose of the analysis and acquaintance of the available process modelling techniques and tools. The number of references on business modelling is quit large, so it is very hard to make a decision which modeling notation or technique to use. The main purpose of this paper is to make a review of business process modelling literature and describe the key process modelling techniques. The focus will be on all business process modeling that could be used in ERP implementations, specifically during the blueprint phase of the implementation process. Detailed review of BPM (Business process modeling) theoretical models and representational notations, should assist decision makers and ERP integrators in comparatively evaluating and selecting suitable modeling approaches