Using wordclouds to define an innovative business model for HVAC industry in buildings in the tertiary sector

This study identifies the main characteristics of the standard business models of the HVAC (Heating, Ventilation and Air Conditioning) sector worldwide, specifically those whose value proposition is related to the supply, commercialization and sale of weatherization services through the use of clean and efficient technologies. All of the above in order to define a proposal for an innovative business model adapted to the Colombian context that contributes to the construction of projections at the scales of consumption of air conditioning with their respective implications for energy and tariff consumption. This research was conceived Inquiring in business and scientific databases, field work and other secondary sources

Human Practice. Digital Ecologies. Our Future. : 14. Internationale Tagung Wirtschaftsinformatik (WI 2019) : Tagungsband

Erschienen bei: universi - Universitätsverlag Siegen. - ISBN: 978-3-96182-063-4Aus dem Inhalt: Track 1: Produktion & Cyber-Physische Systeme Requirements and a Meta Model for Exchanging Additive Manufacturing Capacities Service Systems, Smart Service Systems and Cyber- Physical Systems—What’s the difference? Towards a Unified Terminology Developing an Industrial IoT Platform – Trade-off between Horizontal and Vertical Approaches Machine Learning und Complex Event Processing: Effiziente Echtzeitauswertung am Beispiel Smart Factory Sensor retrofit for a coffee machine as condition monitoring and predictive maintenance use case Stakeholder-Analyse zum Einsatz IIoT-basierter Frischeinformationen in der Lebensmittelindustrie Towards a Framework for Predictive Maintenance Strategies in Mechanical Engineering - A Method-Oriented Literature Analysis Development of a matching platform for the requirement-oriented selection of cyber physical systems for SMEs Track 2: Logistic Analytics An Empirical Study of Customers’ Behavioral Intention to Use Ridepooling Services – An Extension of the Technology Acceptance Model Modeling Delay Propagation and Transmission in Railway Networks What is the impact of company specific adjustments on the acceptance and diffusion of logistic standards? Robust Route Planning in Intermodal Urban Traffic Track 3: Unternehmensmodellierung & Informationssystemgestaltung (Enterprise Modelling & Information Systems Design) Work System Modeling Method with Different Levels of Specificity and Rigor for Different Stakeholder Purposes Resolving Inconsistencies in Declarative Process Models based on Culpability Measurement Strategic Analysis in the Realm of Enterprise Modeling – On the Example of Blockchain-Based Initiatives for the Electricity Sector Zwischenbetriebliche Integration in der Möbelbranche: Konfigurationen und Einflussfaktoren Novices’ Quality Perceptions and the Acceptance of Process Modeling Grammars Entwicklung einer Definition für Social Business Objects (SBO) zur Modellierung von Unternehmensinformationen Designing a Reference Model for Digital Product Configurators Terminology for Evolving Design Artifacts Business Role-Object Specification: A Language for Behavior-aware Structural Modeling of Business Objects Generating Smart Glasses-based Information Systems with BPMN4SGA: A BPMN Extension for Smart Glasses Applications Using Blockchain in Peer-to-Peer Carsharing to Build Trust in the Sharing Economy Testing in Big Data: An Architecture Pattern for a Development Environment for Innovative, Integrated and Robust Applications Track 4: Lern- und Wissensmanagement (e-Learning and Knowledge Management) eGovernment Competences revisited – A Literature Review on necessary Competences in a Digitalized Public Sector Say Hello to Your New Automated Tutor – A Structured Literature Review on Pedagogical Conversational Agents Teaching the Digital Transformation of Business Processes: Design of a Simulation Game for Information Systems Education Conceptualizing Immersion for Individual Learning in Virtual Reality Designing a Flipped Classroom Course – a Process Model The Influence of Risk-Taking on Knowledge Exchange and Combination Gamified Feedback durch Avatare im Mobile Learning Alexa, Can You Help Me Solve That Problem? - Understanding the Value of Smart Personal Assistants as Tutors for Complex Problem Tasks Track 5: Data Science & Business Analytics Matching with Bundle Preferences: Tradeoff between Fairness and Truthfulness Applied image recognition: guidelines for using deep learning models in practice Yield Prognosis for the Agrarian Management of Vineyards using Deep Learning for Object Counting Reading Between the Lines of Qualitative Data – How to Detect Hidden Structure Based on Codes Online Auctions with Dual-Threshold Algorithms: An Experimental Study and Practical Evaluation Design Features of Non-Financial Reward Programs for Online Reviews: Evaluation based on Google Maps Data Topic Embeddings – A New Approach to Classify Very Short Documents Based on Predefined Topics Leveraging Unstructured Image Data for Product Quality Improvement Decision Support for Real Estate Investors: Improving Real Estate Valuation with 3D City Models and Points of Interest Knowledge Discovery from CVs: A Topic Modeling Procedure Online Product Descriptions – Boost for your Sales? Entscheidungsunterstützung durch historienbasierte Dienstreihenfolgeplanung mit Pattern A Semi-Automated Approach for Generating Online Review Templates Machine Learning goes Measure Management: Leveraging Anomaly Detection and Parts Search to Improve Product-Cost Optimization Bedeutung von Predictive Analytics für den theoretischen Erkenntnisgewinn in der IS-Forschung Track 6: Digitale Transformation und Dienstleistungen Heuristic Theorizing in Software Development: Deriving Design Principles for Smart Glasses-based Systems Mirroring E-service for Brick and Mortar Retail: An Assessment and Survey Taxonomy of Digital Platforms: A Platform Architecture Perspective Value of Star Players in the Digital Age Local Shopping Platforms – Harnessing Locational Advantages for the Digital Transformation of Local Retail Outlets: A Content Analysis A Socio-Technical Approach to Manage Analytics-as-a-Service – Results of an Action Design Research Project Characterizing Approaches to Digital Transformation: Development of a Taxonomy of Digital Units Expectations vs. Reality – Benefits of Smart Services in the Field of Tension between Industry and Science Innovation Networks and Digital Innovation: How Organizations Use Innovation Networks in a Digitized Environment Characterising Social Reading Platforms— A Taxonomy-Based Approach to Structure the Field Less Complex than Expected – What Really Drives IT Consulting Value Modularity Canvas – A Framework for Visualizing Potentials of Service Modularity Towards a Conceptualization of Capabilities for Innovating Business Models in the Industrial Internet of Things A Taxonomy of Barriers to Digital Transformation Ambidexterity in Service Innovation Research: A Systematic Literature Review Design and success factors of an online solution for cross-pillar pension information Track 7: IT-Management und -Strategie A Frugal Support Structure for New Software Implementations in SMEs How to Structure a Company-wide Adoption of Big Data Analytics The Changing Roles of Innovation Actors and Organizational Antecedents in the Digital Age Bewertung des Kundennutzens von Chatbots für den Einsatz im Servicedesk Understanding the Benefits of Agile Software Development in Regulated Environments Are Employees Following the Rules? On the Effectiveness of IT Consumerization Policies Agile and Attached: The Impact of Agile Practices on Agile Team Members’ Affective Organisational Commitment The Complexity Trap – Limits of IT Flexibility for Supporting Organizational Agility in Decentralized Organizations Platform Openness: A Systematic Literature Review and Avenues for Future Research Competence, Fashion and the Case of Blockchain The Digital Platform Otto.de: A Case Study of Growth, Complexity, and Generativity Track 8: eHealth & alternde Gesellschaft Security and Privacy of Personal Health Records in Cloud Computing Environments – An Experimental Exploration of the Impact of Storage Solutions and Data Breaches Patientenintegration durch Pfadsysteme Digitalisierung in der Stressprävention – eine qualitative Interviewstudie zu Nutzenpotenzialen User Dynamics in Mental Health Forums – A Sentiment Analysis Perspective Intent and the Use of Wearables in the Workplace – A Model Development Understanding Patient Pathways in the Context of Integrated Health Care Services - Implications from a Scoping Review Understanding the Habitual Use of Wearable Activity Trackers On the Fit in Fitness Apps: Studying the Interaction of Motivational Affordances and Users’ Goal Orientations in Affecting the Benefits Gained Gamification in Health Behavior Change Support Systems - A Synthesis of Unintended Side Effects Investigating the Influence of Information Incongruity on Trust-Relations within Trilateral Healthcare Settings Track 9: Krisen- und Kontinuitätsmanagement Potentiale von IKT beim Ausfall kritischer Infrastrukturen: Erwartungen, Informationsgewinnung und Mediennutzung der Zivilbevölkerung in Deutschland Fake News Perception in Germany: A Representative Study of People’s Attitudes and Approaches to Counteract Disinformation Analyzing the Potential of Graphical Building Information for Fire Emergency Responses: Findings from a Controlled Experiment Track 10: Human-Computer Interaction Towards a Taxonomy of Platforms for Conversational Agent Design Measuring Service Encounter Satisfaction with Customer Service Chatbots using Sentiment Analysis Self-Tracking and Gamification: Analyzing the Interplay of Motivations, Usage and Motivation Fulfillment Erfolgsfaktoren von Augmented-Reality-Applikationen: Analyse von Nutzerrezensionen mit dem Review-Mining-Verfahren Designing Dynamic Decision Support for Electronic Requirements Negotiations Who is Stressed by Using ICTs? A Qualitative Comparison Analysis with the Big Five Personality Traits to Understand Technostress Walking the Middle Path: How Medium Trade-Off Exposure Leads to Higher Consumer Satisfaction in Recommender Agents Theory-Based Affordances of Utilitarian, Hedonic and Dual-Purposed Technologies: A Literature Review Eliciting Customer Preferences for Shopping Companion Apps: A Service Quality Approach The Role of Early User Participation in Discovering Software – A Case Study from the Context of Smart Glasses The Fluidity of the Self-Concept as a Framework to Explain the Motivation to Play Video Games Heart over Heels? An Empirical Analysis of the Relationship between Emotions and Review Helpfulness for Experience and Credence Goods Track 11: Information Security and Information Privacy Unfolding Concerns about Augmented Reality Technologies: A Qualitative Analysis of User Perceptions To (Psychologically) Own Data is to Protect Data: How Psychological Ownership Determines Protective Behavior in a Work and Private Context Understanding Data Protection Regulations from a Data Management Perspective: A Capability-Based Approach to EU-GDPR On the Difficulties of Incentivizing Online Privacy through Transparency: A Qualitative Survey of the German Health Insurance Market What is Your Selfie Worth? A Field Study on Individuals’ Valuation of Personal Data Justification of Mass Surveillance: A Quantitative Study An Exploratory Study of Risk Perception for Data Disclosure to a Network of Firms Track 12: Umweltinformatik und nachhaltiges Wirtschaften Kommunikationsfäden im Nadelöhr – Fachliche Prozessmodellierung der Nachhaltigkeitskommunikation am Kapitalmarkt Potentiale und Herausforderungen der Materialflusskostenrechnung Computing Incentives for User-Based Relocation in Carsharing Sustainability’s Coming Home: Preliminary Design Principles for the Sustainable Smart District Substitution of hazardous chemical substances using Deep Learning and t-SNE A Hierarchy of DSMLs in Support of Product Life-Cycle Assessment A Survey of Smart Energy Services for Private Households Door-to-Door Mobility Integrators as Keystone Organizations of Smart Ecosystems: Resources and Value Co-Creation – A Literature Review Ein Entscheidungsunterstützungssystem zur ökonomischen Bewertung von Mieterstrom auf Basis der Clusteranalyse Discovering Blockchain for Sustainable Product-Service Systems to enhance the Circular Economy Digitale Rückverfolgbarkeit von Lebensmitteln: Eine verbraucherinformatische Studie Umweltbewusstsein durch audiovisuelles Content Marketing? Eine experimentelle Untersuchung zur Konsumentenbewertung nachhaltiger Smartphones Towards Predictive Energy Management in Information Systems: A Research Proposal A Web Browser-Based Application for Processing and Analyzing Material Flow Models using the MFCA Methodology Track 13: Digital Work - Social, mobile, smart On Conversational Agents in Information Systems Research: Analyzing the Past to Guide Future Work The Potential of Augmented Reality for Improving Occupational First Aid Prevent a Vicious Circle! The Role of Organizational IT-Capability in Attracting IT-affine Applicants Good, Bad, or Both? Conceptualization and Measurement of Ambivalent User Attitudes Towards AI A Case Study on Cross-Hierarchical Communication in Digital Work Environments ‘Show Me Your People Skills’ - Employing CEO Branding for Corporate Reputation Management in Social Media A Multiorganisational Study of the Drivers and Barriers of Enterprise Collaboration Systems-Enabled Change The More the Merrier? The Effect of Size of Core Team Subgroups on Success of Open Source Projects The Impact of Anthropomorphic and Functional Chatbot Design Features in Enterprise Collaboration Systems on User Acceptance Digital Feedback for Digital Work? Affordances and Constraints of a Feedback App at InsurCorp The Effect of Marker-less Augmented Reality on Task and Learning Performance Antecedents for Cyberloafing – A Literature Review Internal Crowd Work as a Source of Empowerment - An Empirical Analysis of the Perception of Employees in a Crowdtesting Project Track 14: Geschäftsmodelle und digitales Unternehmertum Dividing the ICO Jungle: Extracting and Evaluating Design Archetypes Capturing Value from Data: Exploring Factors Influencing Revenue Model Design for Data-Driven Services Understanding the Role of Data for Innovating Business Models: A System Dynamics Perspective Business Model Innovation and Stakeholder: Exploring Mechanisms and Outcomes of Value Creation and Destruction Business Models for Internet of Things Platforms: Empirical Development of a Taxonomy and Archetypes Revitalizing established Industrial Companies: State of the Art and Success Principles of Digital Corporate Incubators When 1+1 is Greater than 2: Concurrence of Additional Digital and Established Business Models within Companies Special Track 1: Student Track Investigating Personalized Price Discrimination of Textile-, Electronics- and General Stores in German Online Retail From Facets to a Universal Definition – An Analysis of IoT Usage in Retail Is the Technostress Creators Inventory Still an Up-To-Date Measurement Instrument? Results of a Large-Scale Interview Study Application of Media Synchronicity Theory to Creative Tasks in Virtual Teams Using the Example of Design Thinking TrustyTweet: An Indicator-based Browser-Plugin to Assist Users in Dealing with Fake News on Twitter Application of Process Mining Techniques to Support Maintenance-Related Objectives How Voice Can Change Customer Satisfaction: A Comparative Analysis between E-Commerce and Voice Commerce Business Process Compliance and Blockchain: How Does the Ethereum Blockchain Address Challenges of Business Process Compliance? Improving Business Model Configuration through a Question-based Approach The Influence of Situational Factors and Gamification on Intrinsic Motivation and Learning Evaluation von ITSM-Tools für Integration und Management von Cloud-Diensten am Beispiel von ServiceNow How Software Promotes the Integration of Sustainability in Business Process Management Criteria Catalog for Industrial IoT Platforms from the Perspective of the Machine Tool Industry Special Track 3: Demos & Prototyping Privacy-friendly User Location Tracking with Smart Devices: The BeaT Prototype Application-oriented robotics in nursing homes Augmented Reality for Set-up Processe Mixed Reality for supporting Remote-Meetings Gamification zur Motivationssteigerung von Werkern bei der Betriebsdatenerfassung Automatically Extracting and Analyzing Customer Needs from Twitter: A “Needmining” Prototype GaNEsHA: Opportunities for Sustainable Transportation in Smart Cities TUCANA: A platform for using local processing power of edge devices for building data-driven services Demonstrator zur Beschreibung und Visualisierung einer kritischen Infrastruktur Entwicklung einer alltagsnahen persuasiven App zur Bewegungsmotivation für ältere Nutzerinnen und Nutzer A browser-based modeling tool for studying the learning of conceptual modeling based on a multi-modal data collection approach Exergames & Dementia: An interactive System for People with Dementia and their Care-Network Workshops Workshop Ethics and Morality in Business Informatics (Workshop Ethik und Moral in der Wirtschaftsinformatik – EMoWI’19) Model-Based Compliance in Information Systems - Foundations, Case Description and Data Set of the MobIS-Challenge for Students and Doctoral Candidates Report of the Workshop on Concepts and Methods of Identifying Digital Potentials in Information Management Control of Systemic Risks in Global Networks - A Grand Challenge to Information Systems Research Die Mitarbeiter von morgen - Kompetenzen künftiger Mitarbeiter im Bereich Business Analytics Digitaler Konsum: Herausforderungen und Chancen der Verbraucherinformati

Factors Influencing Customer Satisfaction towards E-shopping in Malaysia

Online shopping or e-shopping has changed the world of business and quite a few people have decided to work with these features. What their primary concerns precisely and the responses from the globalisation are the competency of incorporation while doing their businesses. E-shopping has also increased substantially in Malaysia in recent years. The rapid increase in the e-commerce industry in Malaysia has created the demand to emphasize on how to increase customer satisfaction while operating in the e-retailing environment. It is very important that customers are satisfied with the website, or else, they would not return. Therefore, a crucial fact to look into is that companies must ensure that their customers are satisfied with their purchases that are really essential from the ecommerce’s point of view. With is in mind, this study aimed at investigating customer satisfaction towards e-shopping in Malaysia. A total of 400 questionnaires were distributed among students randomly selected from various public and private universities located within Klang valley area. Total 369 questionnaires were returned, out of which 341 questionnaires were found usable for further analysis. Finally, SEM was employed to test the hypotheses. This study found that customer satisfaction towards e-shopping in Malaysia is to a great extent influenced by ease of use, trust, design of the website, online security and e-service quality. Finally, recommendations and future study direction is provided. Keywords: E-shopping, Customer satisfaction, Trust, Online security, E-service quality, Malaysia

ENERGY CONSUMPTION OF MOBILE PHONES

Battery consumption in mobile applications development is a very important aspect and has to be considered by all the developers in their applications. This study will present an analysis of different relevant concepts and parameters that may have an impact on energy consumption of Windows Phone applications. This operating system was chosen because limited research related thereto has been conducted, even though there are related studies for Android and iOS operating systems. Furthermore, another reason is the increasing number of Windows Phone users. The objective of this research is to categorise the energy consumption parameters (e.g. use of one thread or several threads for the same output). The result for each group of experiments will be analysed and a rule will be derived. The set of derived rules will serve as a guide for developers who intend to develop energy efficient Windows Phone applications. For each experiment, one application is created for each concept and the results are presented in two ways; a table and a chart. The table presents the duration of the experiment, the battery consumed in the experiment, the expected battery lifetime, and the energy consumption, while the charts display the energy distribution based on the main threads: UI thread, application thread, and network thread

A WEB-BASED ENVIRONMENTAL TOOLKIT TO SUPPORT SMES IN THE IMPLEMENTATION OF AN ENVIRONMENTAL MANAGEMENT SYSTEM

With small and medium sized-enterprises (SMEs) taking up the majority of the global businesses, it is important they act in an environmentally responsible manner. Environmental management systems (EMS) help companies evaluate and improve their environmental impact but they often require human, financial, and temporary resources that not all SMEs can afford. This research encompasses interviews with representatives of two small enterprises in Germany to provide insights into their understanding, and knowledge of an EMS and how they perceive their responsibility towards the environment. Furthermore, it presents a toolkit created especially for small and medium-sized enterprises. It serves as a simplified version of an EMS based on the ISO 14001 standard and is evaluated by target users and appropriate representatives. Some of the findings are: while open to the idea of improving their environmental impact, SMEs do not always feel it is their responsibility to do so; they seem to lack the means to fully implement an EMS. The developed toolkit is considered useful and usable and recommendations are drawn for its future enhancement

Evaluation of the new Design Summer Year weather data using parametrical buildings

The Charted Institution of Building Services Engineers (CIBSE) updated the near extreme weather (Design Summer Year – DSY) for all 14 locations in the UK in 2016. This new release attempts to address the underlying shortcomings of the previous definition where the averaged dry bulb temperature was the sole metric to choose DSY among source weather years. The aim of this research is to evaluate whether the new definition of the probabilistic DSYs can consistently represent near extreme condition. London historical weather data and their correspondent DSYs were used in this research. Dynamic thermal modelling using EnergyPlus was carried out on large number single zone offices (parametric study) which represent a large portion of cellular offices in the UK. The predicted indoor warmth from the sample building models show that these new definitions are not always able to represent near extreme conditions. Using multiple years as DSY is able to capture different types of summer warmth but how to use one or all of these DSYs to make informed judgement on overheating is rather challenging. The recommended practice from this research is to use more warm years for the evaluation of overheating and choose the near extreme weather from the predicted indoor warmt

Age composition and survival of public housing stock in Hong Kong

Emerging notably in more developed regions, building stock ageing which is characterised by shrinking new completions and falling “mortality” has been posing challenges to various stakeholders in built environment. To find way out of this transition, we need to know how long buildings will last these days and the factors leading to their “mortality”. By using data from 1950s till to date, a comprehensive investigation is conducted to analyse the age composition and life expectancy of public housing stock in Hong Kong. What comes after are survival analysis and empirical analysis of those demolished to identify the key factors leading to demolition. Presented in this paper are the preliminary findings as well as the research agenda on the theme to model age composition and survival of both private and public building stocks in Hong Kong and other similar cities in Asia Pacific Rim such as Adelaide and Singapore, together with research activities to formulate policies for sustainable urban management

A post-COVID-19 pandemic multimedia framework for teaching and learning in open distance elearning in South Africa

Abstracts in English, Xhosa and AfrikaansInformation Communications Technology (ICT) evolves at an unmatched pace globally, affecting society across all disciplines. Higher Education forms an integral part of the basis and foundation of economic, social, and all-around technological innovation; thus, curriculum integration continually requires adaptation. The University of South Africa (Unisa), as an Open Distance Learning institution in Africa has, in recent years, been offering teaching and learning using a blended learning approach. However, when the Coronavirus (COVID-19) pandemic hit the world, almost every aspect of the University’s operations was subjected to a lockdown and its associated regulations. Global change management across disciplines affected not only Unisa but also all other higher education institutions worldwide. Unisa faced challenges such as its outdated legacy ICT infrastructure, a lack of tools-of-the-trade for staff, staff unreadiness, and unpreparedness for remote learning. Data allocation, network connectivity challenges, assessment integrity, and students' geographical areas negatively impacted the academic project. Within an interpretative paradigm, this qualitative case study aims to develop a post-COVID-19 pandemic multimedia framework for teaching and learning in Open Distance eLearning in South Africa, and a triangulation design was employed. For data collection, the study engaged fifteen participants from three selected support departments (four deans, eight lecturers from four selected colleges, and three support staff participants). The multimedia framework was achieved by analysing data collected through questionnaires, interviews and document analysis. To analyse the data, the study applied a thematic approach where themes emerged from the data collected. Once all the data had been collected, data triangulation was fulfilled through document analysis of Unisa Policies. The study discusses distance education, including an in-depth analysis of the background, history and generations, as this information informs a crucial part of the study and the multimedia framework. Due to the nature of the study, the teaching and learning theories employed are: behaviourism, cognitivism, constructivism and connectivism. The study used the cognitive theory of multimedia learning, which deals with Mayer’s multimedia design principles. The study findings identify challenges and require amendments to policies, the updating of software, the upgrading ICT infrastructure, the upskilling of staff members, a zero-rated website for student ease of access and making the use of WhatsApp messaging both official and legal, as well as data allocation. Based on the findings, the study’s multimedia framework proposes using multimedia technologies to advance higher learning, but not without caution regarding confidentiality being applied, along with other principles.UbuChwepheshe boLwazi noNxibelelwano (iICT) buguquka ngesantya esingenakulinganiswa kwihlabathi liphela, buchaphazela uluntu kuzo zonke iinkalo. Imfundo ePhakamileyo iyinxalenye ebalulekileyo yesakhiwo nesiseko sezoqoqosho, ezentlalo, kunye nazo zonke izinto ezintsha zeteknoloji; ngoko ke, ukuhlanganiswa kwekharityhulam ngokuqhubekayo kufuna ukuguqula indlela yokuphila. IYunivesithi yoMzantsi Afrika (iUnisa), njengeziko leMfundo yoMgama eVulelekileyo (iOpen Distance Learning) eAfrika, kwiminyaka yakutshanje, ibonelela ngokufundisa nokufunda kusetyenziswa indlela yokufunda exutyiweyo. Nangona kunjalo, xa ubhubhane wehlabathi intsholongwane ikhorona (iCOVID-19) wahlasela ihlabathi, phantse zonke iinkalo zokusebenza kweYunivesithi zahlaliswa ngendlu kunye nemimiselo ehambelana noko. Ulawulo lwenguqu yehlabathi kuzo zonke iinkalo aluchaphazelanga iUnisa kuphela kodwa nawo onke amanye amaziko ezemfundo ephakamileyo kwihlabathi liphela. IUnisa iye yajongana nemingeni efana nezixhobo zayo zeICT ezinembali ephelelwe lixesha, ukungabikho kwezixhobo zokusebenza kwabasebenzi, ukungalungeli kwela xesha kwabasebenzi, kunye nokungalungeli ukufunda kwabafundi besebenzisa ubuchwepheshe emakhaya. Ulwabiwo lwedatha, imingeni yoqhagamshelwano lweintanethi, ukunyaniseka kovavanyo, kunye neendawo zokuhlala zabafundi ziyichaphazele kakubi iprojekthi yezemfundo. Ngokusebenzisa indlela yokuqonda ulwazi lwenzululwazi kunye nokuyinyani (interpretative paradigm), esi sifundo ngomzekelo sophandontyilazwi sijolise ekuphuhliseni isikhokelo sikanxazonke(multimedia framework) sasemva kwexesha likabhubhane wehlabathi iCOVID-19 sokufundisa nokufunda kwiMfundo yoMgama eVulelekileyo eMzantsi Afrika, kwaye kusetyenziswe uyilo oluntloboninzi/lweendlela ezininzi (triangulation design). Idatha yolu phando iqokelelwe kubathathinxaxheba abalishumi elinesihlanu abavela kumasebe amathathu okuxhasa iyunivesithi akhethiweyo (iinqununu/iintloko zeefakhalthi ezine, abahlohli abasibhozo abavela kwiikholeji ezine ezikhethiweyo, kunye nabathathinxaxheba abathathu abangabasebenzi nabaxhasa ukusebenza kweyunivesithi). Isikhokelo sikanxazonke sifezekiswe ngokuhlalutya idatha eqokelelwe ngoxwebhu lwemibuzo, udliwanondlebe, kunye nokuhlalutywa kwamaxwebhu. Olu phando lusebenzise inkqubo yohlalutyontyilazwi lomongo ukuqokelela idatha, apho imixholo ithe yavela khona kwidatha eqokelelweyo. Emva kokuba yonke idatha iqokelelwe, idatha entloboninzi ifezekiswe ngohlalutyo lwamaxwebhu eMigaqonkqubo yaseUnisa. Olu phando luxoxa ngemfundo yomgama, kubandakanywa uhlalutyo olunzulu lwemvelaphi, imbali kunye neezizukulwana, njengoko olu lwazi lwazisa inxalenye ebalulekileyo yolu phando kunye nesikhokelo sikanxazonke. Ngenxa yohlobo lophando, iithiyori zokufundisa nokufunda ezisetyenzisiweyo zezi zilandelayo; indlela yokuziphatha (behaviourism), eyangokwengqiqo (cognitivism), eyokudalwa kolwazi nokuqonda ngokwamava okuphila/ezentlalo (constructivism) kunye neyokuqonda ukufunda kwixesha lobuchwepheshe/ledijithali (connectivism). Uphando lusebenzise ithiyori yengqiqo yokufunda okunxazonke (cognitive theory of multimedia learning), ejongene nemigaqo yoyilo olunxazonke lukaMayer(Mayer’s multimedia design principles). Iziphumo zophando zichonga imingeni kwaye efuna izilungiso kwimigaqonkqubo, ukuhlaziywa kwesixhobo sekhompyutha esingabambekiyo (software), ukuphuculwa kwezixhobo zeICT, ukuphuculwa kwezakhono zabasebenzi, iwebhusayithi yamahala yokwenza ufikelelo lwabafundi lubelula kunye nokwenza ukusebenzisa uWhatsapp kumiselwe kwaye kubesemthethweni, kunye nolwabiwo lwedatha. Ngokusekelwe kwiziphumo, isikhokelo sikanxazonke(multimedia framework) solu phando siphakamisa ukusebenzisa ubuchwepheshe bukanxazonke(multimedia technologies) ukuqhubela phambili imfundo ephakamileyo, kodwa oku akunokwenzeka ngaphandle kokulumka malunga nokusetyenziswa kwemfihlo, kunye neminye imigaqo.Die ongekende tempo waarteen inligtingskommunikasietegnologie (IKT) wêreldwyd verbeter affekteer gemeenskappe in alle dissiplines. Aangesien hoër onderwys die grondslag van ekonomiese, maatskaplike en tegnologiese vooruitgang in die algemeen vorm, moet kurrikulumintegrasie voortdurend aangepas word. Enkele jare reeds volg die Universiteit van Suid-Afrika (Unisa), as ʼn Oop Afstandsleerinstelling in Afrika, ʼn gemengde benadering tot onderrig en leer. Weens die Coronapandemie (COVID-19) is al die Universiteit se werksaamhede ingeperk. Veranderingsbestuur moes in alle dissiplines nie alleen by Unisa nie, maar by alle tersiêre instellings wêreldwyd toegepas word. Die probleme waarmee Unisa te doen gekry het, was onder meer uitgediende IKT-infrastruktuur, personeel was onvoorbereid en geensins vir afstandsonderrig toegerus nie. Probleme met datatoewysing en netwerkverbindings, twyfel oor die integriteit van assesserings en afgeleë gebiede waar talle studente woon, het die akademiese projek belemmer. Hierdie kwalitatiewe gevallestudie het gepoog om volgens ʼn vertolkende paradigma ʼn multimediaraamwerk vir onderrig en leer in Oop Afstand-e-Leer in Suid-Afrika ná afloop van die COVID-19-pandemie te ontwikkel. ʼn Triangulasieontwerp is toegepas. Data is ingesamel by 15 deelnemers van drie hulpdepartemente (onder wie vier dekane, agt dosente van vier kolleges, en drie hulppersoneellede). Die multimediaraamwerk is opgestel met behulp van die ontleding van data wat aan die hand van vraelyste en onderhoude sowel as ʼn dokumentontleding versamel is. ʼn Tematiese benadering is gevolg in die ontleding van data waaruit temas voortgevloei het. Nadat die data ingesamel is, is dit getrianguleer aan die hand van ʼn dokumentontleding van Unisa se beleide. Afstandsonderrig is bespreek en die agtergrond, geskiedenis en generasies is deurtastend ontleed aangesien sodanige inligting ʼn belangrike aspek van die studie en multimediaraamwerk uitmaak. Vanweë die aard van die studie is behaviourisme, kognitivisme, konstruktuvisme en konnektivisme as onderrig-en-leerteorieë aangewend. Die kognitiewe multimedialeerteorie, wat berus op Mayers se beginsels vir multimediaontwerp, is toegepas. Die bevindings wys op die noodsaak vir beleidwysigings; die bywerking van sagteware; die opgradering van IKT-infrastruktuur; die opleiding van personeel; ʼn vrygestelde webwerf sodat studente moeiteloos toegang daartoe kan verkry; die amptelike verklaring en wettiging van WhatsApp-boodskappe; en datatoewysing. Op grond van die bevindings stel die multimediaraamwerk die aanwending van multimediategnologieë voor om hoër onderwys te bevorder, maar waarsku dat vertroulikheid gewaarborg en ander beginsels nageleef moet word.Curriculum and Instructional StudiesPh. D. (Education (Curriculum and Instructional Studies)