Business Analytics Assists Transitioning Traditional Medicine to Telemedicine at Virtual Radiologic

Virtual Radiologic (vRad), the largest teleradiology company in the United States, faces the difficult problem of matching more than 400 radiologists with time-varying and seasonal demand. In addition to the constraints that traditional medical facilities face, vRad is subject to supply and demand requirements that are unique to the teleradiology business environment. In this paper, we present a forecasting and capacity-planning model that more accurately assesses demand and plans system capacity to provide better service to vRad’s customers. We discuss the underlying reasons for improvement and quantify the impact on vRad’s entire system. We explain managerial insights that will help both vRad and other companies in the service sector with similar service-response requirements and demand patterns. We also highlight the implementation challenges our teams faced

Exploring the potential of big data on the health care delivery value chain (CDVC): a preliminary literature and research agenda

Big data analytics (BDA) is emerging as a game changer in healthcare. While the practitioner literature has been speculating on the high potential of BDA in transforming the healthcare sector, few rigorous empirical studies have been conducted by scholars to assess the real potential of BDA. Drawing on the health care delivery value chain (CDVC) and an extensive literature review, this exploratory study aims to discuss current peer-reviewed articles dealing with BDA across the CDVC and discuss future research directions

Contemporary Topics in Patient Safety

As healthcare systems continue to evolve, it is clear that providing safe, high-quality care to patients is an extremely complex process. Ranging from multi-disciplinary teams to bedside care, virtually every aspect of the patient-care experience provides us with an opportunity for doing things better, from improving efficiency, safety, and overall outcomes to reducing costs and promoting team synergy. This book, the fifth in our patient safety series collection, consists of chapters that help explore key concepts related to both the safety and quality of care. In a departure from the vignette-driven format of our earlier books, this installment gravitates toward discussing frameworks, theoretical considerations, team-centric approaches, and a variety of other concepts that are critical to both our understanding and the implementation of safer and better-performing health systems. We also feel that the knowledge presented herein increasingly applies across the world, especially as global health systems evolve and mature over time. It is our goal to improve the recognition of potential opportunities that will highlight various aspects of the delivery of healthcare and thus contribute to better patient experiences, with safety at the forefront. Topics covered in this volume, as well as the previous volumes, highlight the critical importance of identifying and addressing opportunities for improvement, not as one-time events, but rather as continuous, hardwired institutional processes

Current Management Issues in Health Information Technology

Health information technology can improve quality care delivery, thereby boosting the healthcare business reputation. However, it can negatively affect quality care delivery and lead to a negative business reputation if not efficiently managed. This single qualitative study aimed to explore the causes of the inefficiencies in managing health information technology and strategies that healthcare organizations use to ensure its efficiencies. In a purposive sample, the researcher conducted telephone interviews with twenty-one participants from Lancaster General Hospital. The participants comprised medical doctors, Doctor of Nursing practitioners, managers of health informatics, and informatics specialists working in various divisions and E-health operations. Other participants included the director of quality improvement within Epic Solutions and clinical applications, the director of health information management, the entity and privacy officer, the risk department manager, the executive director of ACO inter-community care, the pharmacist, and the director of operations. Data collected and analyzed yielded four themes: Users face various management challenges leading to HIT management efficiencies, primarily due to a need for adequate training. Strategies used to ensure the efficient management of health information technology comprised the use of robust policies and procedures, Management issues leading to the disruption of health information technology due to the issues with the design of tools of HIT, and Users reported more potential than actual impact on business reputation as judged through external organization ratings. This study could positively impact social change by fostering efficiencies in its adoption, implementation, and use, which could enhance better care delivery

Transactions of 2015 International Conference on Health Information Technology Advancement Vol.3, No. 1

The Third International Conference on Health Information Technology Advancement Kalamazoo, Michigan, October 30-31, 2015 Conference Chair Bernard Han, Ph.D., HIT Pro Department of Business Information Systems Haworth College of Business Western Michigan University Kalamazoo, MI 49008 Transactions Editor Dr. Huei Lee, Professor Department of Computer Information Systems Eastern Michigan University Ypsilanti, MI 48197 Volume 3, No. 1 Hosted by The Center for Health Information Technology Advancement, WM

Connecting Healthcare – Leveraging Technology to Promote Value-Based Care in the Emergency Department

The emergency department is a fast-paced and complex environment that serves hundreds of thousands of people a day across the state of Georgia. The establishment of a culture of value-based care in the emergency department is attainable but often falls short when the staff cannot properly leverage the technology available to them. Framed by the Complex Adaptive Theory and The Input/Throughput/Output Model of ED Patient Flow, the purpose of this qualitative case study was to explore how emergency department leaders and staff could better leverage technology to develop and sustain a culture of value-based care. The 30 participants in this study were members of the executive suite, as well as members of the emergency department staff in Georgia. The data were collected through online surveys consisting of open-ended questions. Thematic analysis of the data yielded 5 key themes, including (1) training, (2) time, (3) access to information, (4) troubleshooting, and (5) vendor selection. A key recommendation from this study includes researching the effectiveness of post-implementation health information technology in the emergency department, as it relates to sustaining a culture of value-based care