Toward Customizable Multi-tenant SaaS Applications

abstract: Nowadays, Computing is so pervasive that it has become indeed the 5th utility (after water, electricity, gas, telephony) as Leonard Kleinrock once envisioned. Evolved from utility computing, cloud computing has emerged as a computing infrastructure that enables rapid delivery of computing resources as a utility in a dynamically scalable, virtualized manner. However, the current industrial cloud computing implementations promote segregation among different cloud providers, which leads to user lockdown because of prohibitive migration cost. On the other hand, Service-Orented Computing (SOC) including service-oriented architecture (SOA) and Web Services (WS) promote standardization and openness with its enabling standards and communication protocols. This thesis proposes a Service-Oriented Cloud Computing Architecture by combining the best attributes of the two paradigms to promote an open, interoperable environment for cloud computing development. Mutil-tenancy SaaS applicantions built on top of SOCCA have more flexibility and are not locked down by a certain platform. Tenants residing on a multi-tenant application appear to be the sole owner of the application and not aware of the existence of others. A multi-tenant SaaS application accommodates each tenant’s unique requirements by allowing tenant-level customization. A complex SaaS application that supports hundreds, even thousands of tenants could have hundreds of customization points with each of them providing multiple options, and this could result in a huge number of ways to customize the application. This dissertation also proposes innovative customization approaches, which studies similar tenants’ customization choices and each individual users behaviors, then provides guided semi-automated customization process for the future tenants. A semi-automated customization process could enable tenants to quickly implement the customization that best suits their business needs.Dissertation/ThesisDoctoral Dissertation Computer Science 201

Network Slicing

Network slicing is emerging as a key enabling technology to support new service needs, business cases, and the evolution of programmable networking. As an end-to-end concept involving network functions in different domains and administrations, network slicing calls for new standardization efforts, design methodologies, and deployment strategies. This chapter aims at addressing the main aspects of network slicing with relevant challenges and practical solutions

Efficient sharing mechanisms for virtualized multi-tenant heterogeneous networks

The explosion in data traffic, the physical resource constraints, and the insufficient financial incentives for deploying 5G networks, stress the need for a paradigm shift in network upgrades. Typically, operators are also the service providers, which charge the end users with low and flat tariffs, independently of the service enjoyed. A fine-scale management of the network resources is needed, both for optimizing costs and resource utilization, as well as for enabling new synergies among network owners and third-parties. In particular, operators could open their networks to third parties by means of fine-scale sharing agreements over customized networks for enhanced service provision, in exchange for an adequate return of investment for upgrading their infrastructures. The main objective of this thesis is to study the potential of fine-scale resource management and sharing mechanisms for enhancing service provision and for contributing to a sustainable road to 5G. More precisely, the state-of-the-art architectures and technologies for network programmability and scalability are studied, together with a novel paradigm for supporting service diversity and fine-scale sharing. We review the limits of conventional networks, we extend existing standardization efforts and define an enhanced architecture for enabling 5G networks' features (e.g., network-wide centralization and programmability). The potential of the proposed architecture is assessed in terms of flexible sharing and enhanced service provision, while the advantages of alternative business models are studied in terms of additional profits to the operators. We first study the data rate improvement achievable by means of spectrum and infrastructure sharing among operators and evaluate the profit increase justified by a better service provided. We present a scheme based on coalitional game theory for assessing the capability of accommodating more service requests when a cooperative approach is adopted, and for studying the conditions for beneficial sharing among coalitions of operators. Results show that: i) collaboration can be beneficial also in case of unbalanced cost redistribution within coalitions; ii) coalitions of equal-sized operators provide better profit opportunities and require lower tariffs. The second kind of sharing interaction that we consider is the one between operators and third-party service providers, in the form of fine-scale provision of customized portions of the network resources. We define a policy-based admission control mechanism, whose performance is compared with reference strategies. The proposed mechanism is based on auction theory and computes the optimal admission policy at a reduced complexity for different traffic loads and allocation frequencies. Because next-generation services include delay-critical services, we compare the admission control performances of conventional approaches with the proposed one, which proves to offer near real-time service provision and reduced complexity. Besides, it guarantees high revenues and low expenditures in exchange for negligible losses in terms of fairness towards service providers. To conclude, we study the case where adaptable timescales are adopted for the policy-based admission control, in order to promptly guarantee service requirements over traffic fluctuations. In order to reduce complexity, we consider the offline pre­computation of admission strategies with respect to reference network conditions, then we study the extension to unexplored conditions by means of computationally efficient methodologies. Performance is compared for different admission strategies by means of a proof of concept on real network traces. Results show that the proposed strategy provides a tradeoff in complexity and performance with respect to reference strategies, while reducing resource utilization and requirements on network awareness.La explosion del trafico de datos, los recursos limitados y la falta de incentivos para el desarrollo de 5G evidencian la necesidad de un cambio de paradigma en la gestion de las redes actuales. Los operadores de red suelen ser tambien proveedores de servicios, cobrando tarifas bajas y planas, independientemente del servicio ofrecido. Se necesita una gestion de recursos precisa para optimizar su utilizacion, y para permitir nuevas sinergias entre operadores y proveedores de servicios. Concretamente, los operadores podrian abrir sus redes a terceros compartiendolas de forma flexible y personalizada para mejorar la calidad de servicio a cambio de aumentar sus ganancias como incentivo para mejorar sus infraestructuras. El objetivo principal de esta tesis es estudiar el potencial de los mecanismos de gestion y comparticion de recursos a pequei\a escala para trazar un camino sostenible hacia el 5G. En concreto, se estudian las arquitecturas y tecnolog fas mas avanzadas de "programabilidad" y escalabilidad de las redes, junto a un nuevo paradigma para la diversificacion de servicios y la comparticion de recursos. Revisamos los limites de las redes convencionales, ampliamos los esfuerzos de estandarizacion existentes y definimos una arquitectura para habilitar la centralizacion y la programabilidad en toda la red. La arquitectura propuesta se evalua en terminos de flexibilidad en la comparticion de recursos, y de mejora en la prestacion de servicios, mientras que las ventajas de un modelo de negocio alternativo se estudian en terminos de ganancia para los operadores. En primer lugar, estudiamos el aumento en la tasa de datos gracias a un uso compartido del espectro y de las infraestructuras, y evaluamos la mejora en las ganancias de los operadores. Presentamos un esquema de admision basado en la teoria de juegos para acomodar mas solicitudes de servicio cuando se adopta un enfoque cooperativo, y para estudiar las condiciones para que la reparticion de recursos sea conveniente entre coaliciones de operadores. Los resultados ensei\an que: i) la colaboracion puede ser favorable tambien en caso de una redistribucion desigual de los costes en cada coalicion; ii) las coaliciones de operadores de igual tamai\o ofrecen mejores ganancias y requieren tarifas mas bajas. El segundo tipo de comparticion que consideramos se da entre operadores de red y proveedores de servicios, en forma de provision de recursos personalizada ya pequei\a escala. Definimos un mecanismo de control de trafico basado en polfticas de admision, cuyo rendimiento se compara con estrategias de referencia. El mecanismo propuesto se basa en la teoria de subastas y calcula la politica de admision optima con una complejidad reducida para diferentes cargas de trafico y tasa de asignacion. Con particular atencion a servicios 5G de baja latencia, comparamos las prestaciones de estrategias convencionales para el control de admision con las del metodo propuesto, que proporciona: i) un suministro de servicios casi en tiempo real; ii) una complejidad reducida; iii) unos ingresos elevados; y iv) unos gastos reducidos, a cambio de unas perdidas insignificantes en terminos de imparcialidad hacia los proveedores de servicios. Para concluir, estudiamos el caso en el que se adoptan escalas de tiempo adaptables para el control de admision, con el fin de garantizar puntualmente los requisitos de servicio bajo diferentes condiciones de trafico. Para reducir la complejidad, consideramos el calculo previo de las estrategias de admision con respecto a condiciones de red de referenda, adaptables a condiciones inexploradas por medio de metodologias computacionalmente eficientes. Se compara el rendimiento de diferentes estrategias de admision sobre trazas de trafico real. Los resultados muestran que la estrategia propuesta equilibra complejidad y ganancias, mientras se reduce la utilizacion de recursos y la necesidad de conocer el estado exacto de la red.Postprint (published version

Cloud enterprise resource planning development model based on software factory approach

Literature reviews revealed that Cloud Enterprise Resource Planning (Cloud ERP) is significantly growing, yet from software developers’ perspective, it has succumbed to high management complexity, high workload, inconsistency software quality, and knowledge retention problems. Previous researches lack a solution that holistically addresses all the research problem components. Software factory approach was chosen to be adapted along with relevant theories to develop a model referred to as Cloud ERP Factory Model (CEF Model), which intends to pave the way in solving the above-mentioned problems. There are three specific objectives, those are (i) to develop the model by identifying the components with its elements and compile them into the CEF Model, (ii) to verify the model’s deployment technical feasibility, and (iii) to validate the model field usability in a real Cloud ERP production case studies. The research employed Design Science methodology, with a mixed method evaluation approach. The developed CEF Model consists of five components; those are Product Lines, Platform, Workflow, Product Control, and Knowledge Management, which can be used to setup a CEF environment that simulates a process-oriented software production environment with capacity and resource planning features. The model was validated through expert reviews and the finalized model was verified to be technically feasible by a successful deployment into a selected commercial Cloud ERP production facility. Three Cloud ERP commercial deployment case studies were conducted using the prototype environment. Using the survey instruments developed, the results yielded a Likert score mean of 6.3 out of 7 thus reaffirming that the model is usable and the research has met its objective in addressing the problem components. The models along with its deployment verification processes are the main research contributions. Both items can also be used by software industry practitioners and academician as references in developing a robust Cloud ERP production facility

User-centric Adaptation Analysis of Multi-tenant Services

Multi-tenancy is a key pillar of cloud services. It allows different users to share computing and virtual resources transparently, meanwhile guaranteeing substantial cost savings. Due to the tradeoff between scalability and customization, one of the major drawbacks of multi-tenancy is limited configurability. Since users may often have conflicting configuration preferences, offering the best user experience is an open challenge for service providers. In addition, the users, their preferences, and the operational environment may change during the service operation, thus jeopardizing the satisfaction of user preferences. In this article, we present an approach to support user-centric adaptation of multi-tenant services. We describe how to engineer the activities of the Monitoring, Analysis, Planning, Execution (MAPE) loop to support user-centric adaptation, and we focus on adaptation analysis. Our analysis computes a service configuration that optimizes user satisfaction, complies with infrastructural constraints, and minimizes reconfiguration obtrusiveness when user- or service-related changes take place. To support our analysis, we model multitenant services and user preferences by using feature and preference models, respectively. We illustrate our approach by utilizing different cases of virtual desktops. Our results demonstrate the effectiveness of the analysis in improving user preferences satisfaction in negligible time.Ministerio de Economía y Competitividad TIN2012-32273Junta de Andalucía P12--TIC--1867Junta de Andalucía TIC-590

Distributed Sensing, Computing, Communication, and Control Fabric: A Unified Service-Level Architecture for 6G

With the advent of the multimodal immersive communication system, people can interact with each other using multiple devices for sensing, communication and/or control either onsite or remotely. As a breakthrough concept, a distributed sensing, computing, communications, and control (DS3C) fabric is introduced in this paper for provisioning 6G services in multi-tenant environments in a unified manner. The DS3C fabric can be further enhanced by natively incorporating intelligent algorithms for network automation and managing networking, computing, and sensing resources efficiently to serve vertical use cases with extreme and/or conflicting requirements. As such, the paper proposes a novel end-to-end 6G system architecture with enhanced intelligence spanning across different network, computing, and business domains, identifies vertical use cases and presents an overview of the relevant standardization and pre-standardization landscape

Enhancing Network Slicing Architectures with Machine Learning, Security, Sustainability and Experimental Networks Integration

Network Slicing (NS) is an essential technique extensively used in 5G networks computing strategies, mobile edge computing, mobile cloud computing, and verticals like the Internet of Vehicles and industrial IoT, among others. NS is foreseen as one of the leading enablers for 6G futuristic and highly demanding applications since it allows the optimization and customization of scarce and disputed resources among dynamic, demanding clients with highly distinct application requirements. Various standardization organizations, like 3GPP's proposal for new generation networks and state-of-the-art 5G/6G research projects, are proposing new NS architectures. However, new NS architectures have to deal with an extensive range of requirements that inherently result in having NS architecture proposals typically fulfilling the needs of specific sets of domains with commonalities. The Slicing Future Internet Infrastructures (SFI2) architecture proposal explores the gap resulting from the diversity of NS architectures target domains by proposing a new NS reference architecture with a defined focus on integrating experimental networks and enhancing the NS architecture with Machine Learning (ML) native optimizations, energy-efficient slicing, and slicing-tailored security functionalities. The SFI2 architectural main contribution includes the utilization of the slice-as-a-service paradigm for end-to-end orchestration of resources across multi-domains and multi-technology experimental networks. In addition, the SFI2 reference architecture instantiations will enhance the multi-domain and multi-technology integrated experimental network deployment with native ML optimization, energy-efficient aware slicing, and slicing-tailored security functionalities for the practical domain.Comment: 10 pages, 11 figure