Understanding Mobile Search Task Relevance and User Behaviour in Context

Improvements in mobile technologies have led to a dramatic change in how and when people access and use information, and is having a profound impact on how users address their daily information needs. Smart phones are rapidly becoming our main method of accessing information and are frequently used to perform `on-the-go' search tasks. As research into information retrieval continues to evolve, evaluating search behaviour in context is relatively new. Previous research has studied the effects of context through either self-reported diary studies or quantitative log analysis; however, neither approach is able to accurately capture context of use at the time of searching. In this study, we aim to gain a better understanding of task relevance and search behaviour via a task-based user study (n=31) employing a bespoke Android app. The app allowed us to accurately capture the user's context when completing tasks at different times of the day over the period of a week. Through analysis of the collected data, we gain a better understanding of how using smart phones on the go impacts search behaviour, search performance and task relevance and whether or not the actual context is an important factor.Comment: To appear in CHIIR 2019 in Glasgow, U

Take Me Out: Space and Place in Library Interactions

Information interactions are strongly affected by the place where they occur. Specific locations are ofen associated with searches on particular topics, and individual users perform different tasks in habituated places. A classic example of habituated space is the commuter who regularly reads the news on the train. This paper investigates these associations through four user studies that examine different uses of place in information interaction. Through this, we reveal the ways in which the location of information interactions makes them effective or ineffective. This extends our interpretation of the role of place in information interaction beyond established foci such as location-based search

Mobility is the Message: Experiments with Mobile Media Sharing

This thesis explores new mobile media sharing applications by building, deploying, and studying their use. While we share media in many different ways both on the web and on mobile phones, there are few ways of sharing media with people physically near us. Studied were three designed and built systems: Push!Music, Columbus, and Portrait Catalog, as well as a fourth commercially available system – Foursquare. This thesis offers four contributions: First, it explores the design space of co-present media sharing of four test systems. Second, through user studies of these systems it reports on how these come to be used. Third, it explores new ways of conducting trials as the technical mobile landscape has changed. Last, we look at how the technical solutions demonstrate different lines of thinking from how similar solutions might look today. Through a Human-Computer Interaction methodology of design, build, and study, we look at systems through the eyes of embodied interaction and examine how the systems come to be in use. Using Goffman’s understanding of social order, we see how these mobile media sharing systems allow people to actively present themselves through these media. In turn, using McLuhan’s way of understanding media, we reflect on how these new systems enable a new type of medium distinct from the web centric media, and how this relates directly to mobility. While media sharing is something that takes place everywhere in western society, it is still tied to the way media is shared through computers. Although often mobile, they do not consider the mobile settings. The systems in this thesis treat mobility as an opportunity for design. It is still left to see how this mobile media sharing will come to present itself in people’s everyday life, and when it does, how we will come to understand it and how it will transform society as a medium distinct from those before. This thesis gives a glimpse at what this future will look like

Tappigraphy: continuous ambulatory assessment and analysis of in-situ map app use behaviour

While map apps on smartphones are abundant, their everyday usage is still an open empirical research question. With tappigraphy – the quantification of smartphone touchscreen interactions – we aimed to capture continuous data stream of behavioural human-map app usage patterns. The current study introduces a first tappigraphy analysis of the distribution of touchscreen interactions on map apps in 211 remotely observed smartphone users, accumulating a total of 42 days of tap data. We detail the requirements, setup, and data collection to understand how much, when, for how long, and how people use mobile map apps in their daily lives. Supporting prior research, we find that on average map apps are only sparsely used, compared to other apps. The longitudinal fluctuations in map use are not random and are partly governed by general daily and weekly human behaviour cycles. Smartphone session duration including map app use can be clearly distinguished from sessions without any map apps used, indicating a distinct temporal behavioural footprint surrounding map use. With the transfer of the tappigraphy approach to a mobile map app use context, we see a promising avenue to provide research communities interested in the underlying behavioural mechanisms of map use a continuous, in-situ momentary assessment method

Building an alternative social currency: Dematerialising and rematerialising digital money across media

This paper reports on the user experience and design of physical and digital forms of a mixed-media local currency. We reconceive digitally mediated transactions as social interactions and report on the development of conceptual designs informed by user research and interactive workshops. Our findings show that use is strongly tied to conceptions of locality and community, markers of identity, information exchange and the digital and physical forms as tools for shaping interactions. The form of the currency can make the invisible visible, exposing our identities and values, business models, and the details of the transactions themselves. Our analysis stresses the need to provide opportunities for extending social interaction, making more local connections and deriving the best value from those connections, without insulating individuals from each other, or from the wider geographical context. Themes that emerged from the user research were visualized as conceptual designs for digitally augmented media, allowing us to explore the monetary transaction at three levels: the material, as interaction between two parties, and the context of the transaction.The RCUK Digital Economy theme (EP/K012304/1)

Mediating exposure in public interactions

Mobile computing and public interactions together open up a new range of challenges in interaction design. To date a very gregarious model of interaction has been assumed. However, the public setting will invoke feelings of shyness and a desire to control the personal exposure associated with interactions. In this paper we discuss these issues and our initial tests of a system which affords a control beyond "engage or don't engage"