Voice Operated Information System in Slovak

Speech communication interfaces (SCI) are nowadays widely used in several domains. Automated spoken language human-computer interaction can replace human-human interaction if needed. Automatic speech recognition (ASR), a key technology of SCI, has been extensively studied during the past few decades. Most of present systems are based on statistical modeling, both at the acoustic and linguistic levels. Increased attention has been paid to speech recognition in adverse conditions recently, since noise-resistance has become one of the major bottlenecks for practical use of speech recognizers. Although many techniques have been developed, many challenges still have to be overcome before the ultimate goal -- creating machines capable of communicating with humans naturally -- can be achieved. In this paper we describe the research and development of the first Slovak spoken language dialogue system. The dialogue system is based on the DARPA Communicator architecture. The proposed system consists of the Galaxy hub and telephony, automatic speech recognition, text-to-speech, backend, transport and VoiceXML dialogue management modules. The SCI enables multi-user interaction in the Slovak language. Functionality of the SLDS is demonstrated and tested via two pilot applications, ``Weather forecast for Slovakia'' and ``Timetable of Slovak Railways''. The required information is retrieved from Internet resources in multi-user mode through PSTN, ISDN, GSM and/or VoIP network

A Satisfaction-based Model for Affect Recognition from Conversational Features in Spoken Dialog Systems

Detecting user affect automatically during real-time conversation is the main challenge towards our greater aim of infusing social intelligence into a natural-language mixed-initiative High-Fidelity (Hi-Fi) audio control spoken dialog agent. In recent years, studies on affect detection from voice have moved on to using realistic, non-acted data, which is subtler. However, it is more challenging to perceive subtler emotions and this is demonstrated in tasks such as labelling and machine prediction. This paper attempts to address part of this challenge by considering the role of user satisfaction ratings and also conversational/dialog features in discriminating contentment and frustration, two types of emotions that are known to be prevalent within spoken human-computer interaction. However, given the laboratory constraints, users might be positively biased when rating the system, indirectly making the reliability of the satisfaction data questionable. Machine learning experiments were conducted on two datasets, users and annotators, which were then compared in order to assess the reliability of these datasets. Our results indicated that standard classifiers were significantly more successful in discriminating the abovementioned emotions and their intensities (reflected by user satisfaction ratings) from annotator data than from user data. These results corroborated that: first, satisfaction data could be used directly as an alternative target variable to model affect, and that they could be predicted exclusively by dialog features. Second, these were only true when trying to predict the abovementioned emotions using annotator?s data, suggesting that user bias does exist in a laboratory-led evaluation