User Resistance Factor to UTM e-learning in Post- Implementation

E-learning stands for Electronic Learning. E-Learning systems are becoming mature technologies to support study method in the university. However, there are factors frequently cited as the major reason for the failure of E-Learning system in post implementation is “User Resistance”. E-Learning implementation doesn’t finish after the program run, instead the real test of the system starts when a user begins using the system. The main purpose of this study is to investigate the factors that influence user resistance in E-Learning post implementation stage. To achieve this objective, the quantitative method was conducted with 400 E-Learning end users. The result shows Resistance due to change, User Age, Cultural study method, User Expectations, Previous Bad Experience, Lack of Education, Training are the factors behind user resistance. Recommendations and guideline to avoid user resistance in E-Learning post implementation is also presented. The benefits and outcomes of this study shall aid university to overcome user resistance in post E-Learning implementation. Keywords: User resistance factor; E-Learning; Post Implementation; UTM E-Learnin

Case studies of the human critical success factors in information technology (IT) implementation in Malaysian construction industry

Incorporating information technology (IT) into the business process becomes the major concern of every industry around the world. Unfortunately, the high failure rates of IT implementation revealed by researches became a serious concern to all. Much has been written about the critical success factors (CSFs) for IT implementation. But none have highlighted the major reasons for the failure, which is human issue. Human are the foundation of every organization will determine the success and failure of IT implementation. More attention should be given to this issue in an effort to reduce the failure rates. In regards to this matter, this research paper identified the CSFs focusing on the human issue. Literature findings listed 21 CSFs that contribute to the success of IT implementation across industries. Four construction organizations were selected to test the existence of the factors identified. Semi-structured interviews were employed as they offer sufficient flexibility to ensure that all relevant factors are covered. Several key issues contributing to successful implementations of IT are identified. Findings reported in this research paper will benefits the construction organizations by giving them a clearer understanding on CSFs in implementing IT, maximising the probability to success and also serve as a guideline for future planning

An innovation resistance factor model

The process and implementation strategy of information technology in construction is generally considered through the limiting prism of theoretical contexts generated from innovation diffusion and acceptance. This research argues that more attention should be given to understanding the positive effects of resistance. The study develops a theoretical framing for the Integrated Resistance Factor Model (IRFM). The framing uses a combination of diffusion of innovation theory, technology acceptance model and social network perspective. The model is tested to identify the most significant resistance factors using Partial Least Square (PLS) technique. All constructs proposed in the model are found to be significant, valid and consistent with the theoretical framework. IRFM is shown to be an effective and appropriate model of user resistance factors. The most critical factors to influence technology resistance in the online project information management system (OPIMS) context are: support from leaders and peers, complexity of the technology, compatibility with key work practices; and pre-trial of the technology before it is actually deployed. The study provides a new model for further research in technology innovation specific to the construction industry

Testing a Model of User Resistance Towards Technology Adoption in Construction Organizations

© 2018 World Scientific Publishing Company. Drawing upon diffusion of innovation (DoI) theory, technology acceptance models (TAMs), social network perspective and resistance literature, the study developed and tested a model, named integrated resistance factor model (IRFM), which integrates four key elements i.e. resistance indicators, support network factors, experience and disposition factors and the integration and accessibility factors. The study investigated if the model applies in a selected technology, namely online project information management systems (OPIMS). The IRFM was tested with partial least square (PLS) techniques and results from the R2 analysis of the whole PLS structural model were significant and the data were coherence with the proposed model (R2=0.484). These results indicated that user resistance to technology innovation can be predicted using the IRFM

Post-implementation analysis of a B2B e-marketplace

The advent of Business-to-Business (B2B) e-Marketplaces gave the AEC (Architecture, Engineering and Construction) firms the opportunity to conduct more efficient and effective commercial interaction with their supply chain partners. Despite the large body of literature in generic Information Systems (IS) domain, there has been a very little work done to-date to investigate the B2B e-Marketplace systems implementation by AEC firms. By adopting a case study research method with a longitudinal approach to data collection, the study on which this paper is based explored the challenges in the adoption and on-going use of a large UK contractor firm’s eMarketplace systems from the perspective of end-users. Utilising a well-established theoretical model from the IS body of knowledge, the analysis revealed several important challenges related to system (functionality and usability), information (content quality) and service (training and support) dimensions of e-Marketplace systems implementation. Through incorporating the case study findings to the conceptual model, the study offers several suggestions for AEC firms to take on board during implementation of the B2B e-Marketplace systems

The influence of cultural values on Enterprise System adoption, towards a culture – Enterprise System alignment theory

During the last decades, organizations worldwide have replaced their fragmented and home-grown information systems with standardized Enterprise Systems that span the entire organization. The logics embedded in Enterprise Systems, such as a centralized and integrated view on the firm, standardized organization-wide working processes, and data sharing, may or may not be congruent with the cultural context of the user organization. Especially in case of a limited alignment, the adoption and full use of the Enterprise System will require specific attention from implementers. By developing a theoretical explanation of how responses to Enterprise Systems are influenced by cultural values, we contribute to the development of a cultural alignment theory of Enterprise Systems. Drawing on Hofstede’s cultural values framework, we analysed 85 published cases from firms operating in different cultural contexts, which resulted in the modelling of two contrasting archetypical cultural profiles: one that is more, and one that is less, receptive to the logics embedded in Enterprise Systems. Our model provides implementers with the necessary insights to develop implementation strategies that take the cultural context into account

Building Information Modeling (BIM) for existing buildings - literature review and future needs

Abstract not availableRebekka Volk, Julian Stengel, Frank Schultman

A process view on end user resistance during construction IT implementations

Architectural, Engineering, and Construction (AEC) researchers have characterised user resistance as one of the major barriers to the widespread diffusion of VDC technologies. These researchers have mainly argued that resistance is a dysfunctional characteristic of change recipients that hinders successful change. Contrary to this conceptualization, many change management researchers see resistance as important and necessary attribute of individuals during any change process, be it successful or unsuccessful. These researchers suggest reconceptualising user resistance from a negative individual psychological characteristic of users to an important function of the change process itself. This paper argues that such a process conceptualization of user resistance is more valuable to understand change processes during the implementation of Construction IT than the conceptualisation of resistance as individual user characteristic. The paper shows the value of the process conceptualization by analyzing ethnographic interviews with change recipients from two construction projects. In line with the proposed re-conceptualisation, the analysis of the interviews from a process perspective suggests that user-resistance is not always a negative barrier, but oftentimes a necessary and important part of a Construction IT implementation. The interviews show that resistance can lead to an ongoing discourse about the technology between change agents and change recipients which is an important antecedent of a successful implementation. The paper, therefore, suggests that Construction IT change agents start involving resistant Construction IT recipients within an ongoing discussion that focuses on the immediate benefits the technologies offer to improve the day to day work processes of AEC professionals