Enhanced Quality of Experience Based on Enriched Network Centric and Access Control Mechanisms

In the digital world service provisioning in user satisfying quality has become the goal of any content or network provider. Besides having satisfied and therefore, loyal users, the creation of sustainable revenue streams is the most important issue for network operators [1], [2], [3]. The motivation of this work is to enhance the quality of experience of users when they connect to the Internet, request application services as well as to maintain full service when these users are on the move in WLAN based access networks. In this context, the aspect of additional revenue creation for network operators is considered as well. The enhancements presented in this work are based on enriched network centric and access control mechanisms which will be achieved in three different areas of networks capabilities, namely the network performance, the network access and the network features themselves. In the area of network performance a novel authentication and authorisation method is introduced which overcomes the drawback of long authentication time in the handover procedure as required by the generic IEEE 802.1X process using the EAP-TLS method. The novel sequential authentication solution reduces the communication interruption time in a WLAN handover process of currently several hundred milliseconds to some milliseconds by combining the WPA2 PSK and the WPA2 EAP-TLS. In the area of usability a new user-friendly hotspot registration and login mechanisms is presented which significantly simplifies how users obtain WLAN hotspot login credentials and logon to a hotspot. This novel barcode initiated hotspot auto-login solution obtains user credentials through a simple SMS and performs an auto-login process that avoids the need to enter user name and password on the login page manually. In the area of network features a new system is proposed which overcomes the drawback that users are not aware of the quality in which a service can be provided prior to starting the service. This novel graceful denial of service solution informs the user about the expected application service quality before the application service is started

Planning and dynamic spectrum management in heterogeneous mobile networks with QoE optimization

The radio and network planning and optimisation are continuous processes that do not end after the network has been launched. To achieve the best trade-offs, especially between quality and costs, operators make use of several coverage and capacity enhancement methods. The research from this thesis proposes methods such as the implementation of cell zooming and Relay Stations (RSs) with dynamic sleep modes and Carrier Aggregation (CA) for coverage and capacity enhancements. Initially, a survey is presented on ubiquitous mesh networks implementation scenarios and an updated characterization of requirements for services and applications is proposed. The performance targets for the key parameters, delay, delay variation, information loss and throughput have been addressed for all types of services. Furthermore, with the increased competition, mobile operator’s success does not only depend on how good the offered Quality of Service (QoS) is, but also if it meets the end user’s expectations, i.e., Quality of Experience (QoE). In this context, a model for the mapping between QoS parameters and QoE has been proposed for multimedia traffic. The planning and optimization of fixed Worldwide Interoperability for Microwave Access (WiMAX) networks with RSs in conjunction with cell zooming has been addressed. The challenging case of a propagation measurement-based scenario in the hilly region of Covilhã has been considered. A cost/revenue function has been developed by taking into account the cost of building and maintaining the infrastructure with the use of RSs. This part of the work also investigates the energy efficiency and economic implications of the use of power saving modes for RSs in conjunction with cell zooming. Assuming that the RSs can be switched-off or zoomed out to zero in periods when the traffic exchange is low, such as nights and weekends, it has been shown that energy consumption may be reduced whereas cellular coverage and capacity, as well as economic performance may be improved. An integrated Common Radio Resource Management (iCRRM) entity is proposed that implements inter-band CA by performing scheduling between two Long Term Evolution – Advanced (LTE-A) Component Carriers (CCs). Considering the bandwidths available in Portugal, the 800 MHz and 2.6 GHz CCs have been considered whilst mobile video traffic is addressed. Through extensive simulations it has been found that the proposed multi-band schedulers overcome the capacity of LTE systems without CA. Result shown a clear improvement of the QoS, QoE and economic trade-off with CA

QoE de streaming de vídeo em redes veiculares com multihoming

With the ever-increasing interest and availability of vehicular networks, it is important to study the Quality-of-Experience provided by these networks, which ultimately determines the general public perception and thus the overall user adoption. The broad Internet access, the evolution of user equipment, such as smartphones, tablets and personal computers, and the appearance of services like Youtube and Netflix, is leading the user content consumption to be more and more in the form of video streaming. Either motivated by safety or commercial applications, video streaming in such highly mobile environments offers multiple challenges. This dissertation evaluates the QoE of a multihoming communication strategy, supported simultaneously byWAVE and Wi-Fi, for increasing the reliability and performance of video streams in these environments. Furthermore, it also investigates how distinct network functionalities, such as multihoming load balance, buffering, and network metrics such as throughput and latency affect the overall QoE observed. The results obtained led to the proposal of a multihoming load balance policy for video applications based on access technologies, aiming to improve QoE. The overall results show that QoE improves by 7.5% using the proposed approach.Com o aumento contínuo do interesse e disponibilidade de redes veiculares, é importante agora estudar a Qualidade de Experiência fornecida por estas redes, que fundamentalmente determina a opinião e a percepção do público geral sobre um dado serviço. O vasto acesso à Internet, a evolução dos equipamentos, como os telemóveis atuais, tablets e computadores pessoais, e o aparecimento de serviços como o YouTube e o Netflix, está a fazer com que o conteúdo mais consumido seja cada vez mais em forma de streaming de vídeo. Quer seja motivado por aplicações de segurança ou comerciais, o streaming de vídeo em ambientes altamente móveis levanta vários desafios. Esta dissertação avalia a Qualidade de Experiência de técnicas de multihoming, permitindo o uso de diferentes tecnologias de comunicação, como o WAVE e o Wi-Fi, para aumentar a fiabilidade e desempenho de streams de vídeo nestes ambientes. Para além disso, investiga também como é que diferentes mecanismos de rede, como o balanceamento, multihoming e o buffering, e métricas como a taxa de transferência e latência, afetam a QoE observada. Os resultados obtidos levaram à proposta de uma política de divisão de tráfego para aplicações de vídeo baseada em tecnologias de acesso para situações de multihoming, visando uma melhoria da QoE do utilizador. Utilizando o método proposto, os resultados mostram que a experiência do utilizador tem uma melhoria de 7,5%.Mestrado em Engenharia de Computadores e Telemátic

Quadri-dimensional approach for data analytics in mobile networks

The telecommunication market is growing at a very fast pace with the evolution of new technologies to support high speed throughput and the availability of a wide range of services and applications in the mobile networks. This has led to a need for communication service providers (CSPs) to shift their focus from network elements monitoring towards services monitoring and subscribers’ satisfaction by introducing the service quality management (SQM) and the customer experience management (CEM) that require fast responses to reduce the time to find and solve network problems, to ensure efficiency and proactive maintenance, to improve the quality of service (QoS) and the quality of experience (QoE) of the subscribers. While both the SQM and the CEM demand multiple information from different interfaces, managing multiple data sources adds an extra layer of complexity with the collection of data. While several studies and researches have been conducted for data analytics in mobile networks, most of them did not consider analytics based on the four dimensions involved in the mobile networks environment which are the subscriber, the handset, the service and the network element with multiple interface correlation. The main objective of this research was to develop mobile network analytics models applied to the 3G packet-switched domain by analysing data from the radio network with the Iub interface and the core network with the Gn interface to provide a fast root cause analysis (RCA) approach considering the four dimensions involved in the mobile networks. This was achieved by using the latest computer engineering advancements which are Big Data platforms and data mining techniques through machine learning algorithms.Electrical and Mining EngineeringM. Tech. (Electrical Engineering

Towards speech quality assessment using a crowdsourcing approach: evaluation of standardized methods

Subjective speech quality assessment has traditionally been carried out in laboratory environments under controlled conditions. With the advent of crowdsourcing platforms tasks, which need human intelligence, can be resolved by crowd workers over the Internet. Crowdsourcing also offers a new paradigm for speech quality assessment, promising higher ecological validity of the quality judgments at the expense of potentially lower reliability. This paper compares laboratory-based and crowdsourcing-based speech quality assessments in terms of comparability of results and efficiency. For this purpose, three pairs of listening-only tests have been carried out using three different crowdsourcing platforms and following the ITU-T Recommendation P.808. In each test, listeners judge the overall quality of the speech sample following the Absolute Category Rating procedure. We compare the results of the crowdsourcing approach with the results of standard laboratory tests performed according to the ITU-T Recommendation P.800. Results show that in most cases, both paradigms lead to comparable results. Notable differences are discussed with respect to their sources, and conclusions are drawn that establish practical guidelines for crowdsourcing-based speech quality assessment

Análise de desempenho e do comportamento do utilizador em redes 3G

Mestrado em Electrónica e TelecomunicaçõesA Qualidade de Serviço (QoS) é uma preocupação para os operadores, mas devido à evolução da rede para um enorme número de serviços com requisistos diferentes, garantir uma boa QoS não é exatcamente sinónimo de utilizadores satisfeitos. A percepção da qualidade de serviço por parte dos utilizadores (QoE) garante aos operadores uma visão do grau de satisfação do utilizador final. O objectivo de uma boa QoS deve ser promover uma melhor QoE nos utilizadores. A QoE permite aos operadores saberem de que forma é que as condições da rede satisfazem as expectativas dos seus utilizadores em termos de confiança, disponibilidade, escalabilidade, velocidade, desempenho e eficiência. O objectivo deste trabalho é o desenvolvimento de mecanismos que permitam aos operadores analisarem ao mesmo tempo o comportamento dos utilizadores e o estado da rede em termos de qualidade numa determinada região. Com este tipo de informação disponível os operadores podem adaptar os mecanismos de QoS da rede de modo a prencherem na totalidade as expectativas do utilizador final numa determinada região.The Quality of Service (QoS) is already a major concern for operators, but things are changing and, although in many cases better QoS results in better Quality of Experience (QoE), fulfilling the required performance parameters is not a synonym of satisfied users. QoE conditions can immediate response on the user satisfaction and thus the goal of QoS assurance should be to promote a better QoE. This will give the operator a deeper sense of the contribution of network’s performance to the overall level of customer satisfaction in terms of reliability, availability, scalability, speed, accuracy and efficiency. The main goal of this work is to provide operators with mechanisms for end user behaviour analysis and at the same instant detailed network status. With this information operators know the end users behaviour in a certain region, know in detail network performance metrics and can adapt QoS mechanisms to fulfil end users expectations