Can we trace back hotel online reviews’ characteristics using gamification features?

Gamification is here to stay, and tourism and hospitality online review platforms are taking advantage of it to attract travelers and motivate them to contribute to their websites. Yet, literature in tourism is scarce in studying how effectively is users’ behavior changing through gamification features. This research aims at filling such gap through a data-driven approach based on a large volume of online reviews (a total of 67,685) collected from TripAdvisor between 2016 and 2017. Four artificial neural networks were trained to model title and review's word length, and title and review's sentiment score, using as input 12 gamification features used in TripAdvisor including points and badges. After validating the accuracy of the model for extracting knowledge, the data-based sensitivity analysis was applied to understand how each of the 12 features contributed to explaining review length and its sentiment score. Three badge features were considered the most relevant ones, including the total number of badges, the passport badges, and the explorer badges, providing evidence of a relation between gamification features and traveler's behavior when writing reviews.info:eu-repo/semantics/acceptedVersio

Motivation among travel agents in India: The moderating role of employee's expertise and marital status

This study contributes to the literature by offering insights over the relationship between job satisfaction and work stress with employees' motivation among travel agencies in India. The paper aims to determine the impact of job satisfaction and work stress on employees' motivation level with a specific focus on the moderating impact of employees' expertise and marital status in the context of travel agencies in Southern India. A survey was conducted over employees of travel agencies in Southern India by adopting scales from the extant studies, and data were analyzed using structural equation modeling through Smart PLS. The outcome of the study reveals that job satisfaction has a strong significant effect on employees' motivation, unlike work stress and employees' expertise has a partial significant moderating effect on the relationship between work stress and motivation. The study stressed much about the combined effects of the mediators. The present study has tested the new composite scale to measure the overall motivational level, unlike the previous studies. The survey was conducted between November 2019 and December 2019 and entails 164 respondents, the majority of the subjects are millennials between 18 and 35 years, with 43.3% having master's degree, all were found to be pre-qualified for the investigation. © 2020 LLC CPC Business Perspectives. All rights reserved

Sustainable technologies for older adults

: The exponential evolution of technology and the growth of the elderly population are two phenomena that will inevitably interact with increasing frequency in the future. This paper analyses scientific literature as a means of furthering progress in sustainable technology for senior living. We carried out a bibliometric analysis of papers published in this area and compiled by the Web of Science (WOS) and Scopus, examining the main participants and advances in the field from 2000 to the first quarter of 2021. The study describes some interesting research projects addressing three different aspects of older adults’ daily lives—health, daily activities and wellbeing—and policies to promote healthy aging and improve the sustainability of the healthcare system. It also looks at lines of research into transversal characteristics of technology. Our analysis showed that publications mentioning sustainability technologies for older adults have been growing progressively since the 2000s, but that the big increase in the number of research works in this area took place during the period 2016–2021. These more recent works show a tendency to study those factors that improve healthy aging, ensure the social inclusion of the elderly through technology and prolong the time in which they can live independent lives thanks to smart environments. Current research gaps in the literature are also discussed.: This work was funded by the Spanish Ministry of Economy, Industry and Competitiveness, (CSO2017-86747-R) and supported in part by the FEDER/Ministerio de Ciencia, Innovación y Universidades-Agencia Estatal de Investigación, through the Smartlet and H2O Learn Projects under Grants TIN2017-85179-C3-1-R and PID2020-112584RB-C31, and in part by the Madrid Regional Government through the e-Madrid-CM Project under Grant S2018/TCS-4307

Activity-to-Skills Framework in the Intellectual Property Big Data Era

With new technological advances such as the advent of big data, new opportunities are arising for companies. The dynamic nature of external environments is also causing the need to revise the necessary employees’ skills. This article focuses on exploring the data skills in the context of intellectual property (IP) processes. By combining the resource-based view with a process approach, we designed our novel activity-to-skills framework to identify data skills. We posit that data skills are nonhomogenous and are not singular occurrences. Subsequently, we extend the taxonomy of required data skills by defining five types of data skills, as well as deepening the understanding of how these skills are distributed within IP activities and interwoven with nondata skill types. IP data skills come to the forefront most in IP commercialization activities. We develop implications for innovation managers based on interviews with elite informants—prominent IP experts—seven of them heads of their respective IP departments

Perfil de un juez del segundo nivel de la carrera judicial basado en habilidades gerenciales

The study is based on the incidence of disciplinary processes of the judges and the need to develop managerial skills. The general objective was to propose the profile of a judge of the second level of the judicial career, based on managerial skills, to reduce disciplinary offenses. In the framework of holistic research, it constitutes a projective study. The research design is descriptive-explanatory, transactional, field and propositive. The study population consisted of the all population, consisting of 43 judges of the second level of a judicial district of Peru. For data collection, documentary analysis was carried out, from which complaints, control interventions and disciplinary sanctions were studied; at the same time, a rating scale was used, which measured the level of development of the managerial skills of the judges. For the data analysis, the basic statistics were used: Frequency distribution tables, bar graphs and linear. The results showed that, the judges of a one judicial district on Perú are in the Basic and middle levels of managerial skills development and that their disciplinary offenses are helped by the need to develop such skills; Therefore, it is possible to affirm that part of the profile of the judge provided for in article 2, numeral 4 of the Law on Judicial Careers No. 29277, “knowledge of the organization and management of the judicial office”, is made up of managerial skills.El estudio parte de la incidencia de faltas disciplinarias de los jueces y de la necesidad de desarrollo de habilidades gerenciales. El objetivo general fue diseñar el perfil de un juez del segundo nivel de la carrera, basado en habilidades gerenciales, para disminuir faltas disciplinarias.En el marco de la investigación holística, constituye un estudio proyectivo. El diseño de investigación es descriptivo-explicativo, transaccional, de campo y propositivo. La población de estudio estuvo constituida por la población censal, conformada por 43 jueces del segundo nivel de un distrito judicial del Perú. Para el recojo de datos, se efectuó análisis documentario, a partir del cual se estudiaron las quejas, intervenciones oficiosas y sanciones disciplinarias; a la vez, se utilizó una escala valorativa, que midió el nivel de desarrollo de las habilidades gerenciales de los jueces.Para el análisis de datos, se hizo uso de la estadística básica: Tablas de distribución de frecuencias, grafica de barras y lineales. Los resultados arrojaron que los jueces del distrito judicial de Áncash se encuentran en los niveles Básico y medio de desarrollo de habilidades gerenciales y que sus faltas disciplinarias se encuentran coadyuvadas por la necesidad de desarrollo de dichas habilidades; por lo que es posible afirmar que parte del perfil del juez que prevé el artículo 2 numeral 4 de la Ley de la Carrera Judicial N°29277, “conocimiento de la organización y manejo del despacho judicial”, está conformado por habilidades gerenciales.DOIhttps://doi.org/10.24265/voxjuris.2020.v38n1.0

Laughter as a Priming Agent for Change

The purpose of this study was to analyze the importance of laughter as a factor in influencing employee job satisfaction ratings. The Job Satisfaction Survey (Spector, 1985, 1997) and pulses of laughter were used in this study. To explore the relationship between laughter and job satisfaction, results of the Job Satisfaction Survey (Spector, 1994) were collected quarterly (four times a year) for three consecutive years, beginning six months prior to the start of the two-year study and six months post. The study sample was composed of 545 employees (34% male, 66% female) operating out of 10 employee-owned retail chain locations across Midwestern United States. A quasi-experimental, time-series research model, utilizing a one-way repeated measure multivariate analysis of variance (MANOVA) was used in this study. The MANOVA determined significant differences existed. Further studies should be carried out in different settings to shed light on the versatility of laughter on job satisfaction and laughter pulses as a means of non-participatory intervention. Keywords: job satisfaction, supraliminal laughter, occupational stress, employee assistance program (EAP), mental health, counseling, priming, non-participatory interventions, counselor educatio

Gestión por competencias y calidad de atención del personal administrativo de un instituto de educación superior tecnológico público, 2021

El presente estudio tuvo como objetivo determinar la relación entre la gestión por competencias y la calidad de atención del personal administrativo de un Instituto de Educación Superior Tecnológico Público 2021. La metodología fue de enfoque cuantitativo básico descriptivo y correlacional-no experimental, asimismo, se tuvo una muestra de 43 trabajadores del Instituto Superior Tecnológico Público José Pardo, a quienes se les aplicará un cuestionario. Los resultados obtenidos de la hipótesis general, existe relación entre la gestión por competencias y la calidad de atención del personal administrativo de un Instituto de Educación Superior Tecnológico Público 2021 reflejaron que poseen una correlación de Spearman r=0.752 y la sig. 0.00., es decir, poseen un vínculo alto y positivo entre sí. Se log ró concluir que en la entidad de estudio es necesario aplicar una serie de medidas para desarrollar adecuadamente la gestión por competencias en sus trabadores, de manera que esto influya positivamente en la calidad del servicio

Sustainable Technology and Elderly Life

The coming years will see an exponential increase in the proportion of elderly people in our society. This accelerated growth brings with it major challenges in relation to the sustainability of the system. There are different aspects where these changes will have a special incidence: health systems and their monitoring; the development of a framework in which the elderly can develop their daily lives satisfactorily; and in the design of intelligent cities adapted to the future sociodemographic profile. The discussion of the challenges faced, together with the current technological evolution, can show possible ways of meeting the challenges. There are different aspects where these changes will have a special incidence: health systems and their monitoring; the development of a framework in which the elderly can develop their daily lives satisfactorily; and in the design of intelligent cities adapted to the future sociodemographic profile. This special issue discusses various ways in which sustainable technologies can be applied to improve the lives of the elderly. Six articles on the subject are featured in this volume. From a systematic review of the literature to the development of gamification and health improvement projects. The articles present suggestive proposals for the improvement of the lives of the elderly. The volume is a resource of interest for the scientific community, since it shows different research gaps in the current state of the art. But it is also a document that can help social policy makers and people working in this domain to planning successful projects