ProcessGPT: Transforming Business Process Management with Generative Artificial Intelligence

Generative Pre-trained Transformer (GPT) is a state-of-the-art machine learning model capable of generating human-like text through natural language processing (NLP). GPT is trained on massive amounts of text data and uses deep learning techniques to learn patterns and relationships within the data, enabling it to generate coherent and contextually appropriate text. This position paper proposes using GPT technology to generate new process models when/if needed. We introduce ProcessGPT as a new technology that has the potential to enhance decision-making in data-centric and knowledge-intensive processes. ProcessGPT can be designed by training a generative pre-trained transformer model on a large dataset of business process data. This model can then be fine-tuned on specific process domains and trained to generate process flows and make decisions based on context and user input. The model can be integrated with NLP and machine learning techniques to provide insights and recommendations for process improvement. Furthermore, the model can automate repetitive tasks and improve process efficiency while enabling knowledge workers to communicate analysis findings, supporting evidence, and make decisions. ProcessGPT can revolutionize business process management (BPM) by offering a powerful tool for process augmentation, automation and improvement. Finally, we demonstrate how ProcessGPT can be a powerful tool for augmenting data engineers in maintaining data ecosystem processes within large bank organizations. Our scenario highlights the potential of this approach to improve efficiency, reduce costs, and enhance the quality of business operations through the automation of data-centric and knowledge-intensive processes. These results underscore the promise of ProcessGPT as a transformative technology for organizations looking to improve their process workflows.Comment: Accepted in: 2023 IEEE International Conference on Web Services (ICWS); Corresponding author: Prof. Amin Beheshti ([email protected]

Perancangan Sistem Persediaan Berbasis Website pada PT. Asahi Fibreglass

The development of technology which continues to increase rapidly has an impact on the internal processing of a company that is required to run faster. Information system technology is the main solution as a tool for activities in a company that is faster and more practical, and allows obtaining data that is more valid, precise and minimizes errors. PT Asahi Fibreglass is a company in Jakarta which started its business from 2001 which is engaged in manufacturing and marketing products for the needs of fiberglass products for industrial, residential, building and property needs. In operational activities of PT. Asahi Fibreglass has several obstacles in the process of recording stock items which still use a book-based recording method which makes recording look messy, there are differences in recording the physical stock of goods in the warehouse with the recording of goods recorded in a Microsoft Excel file, there are missing or tucked data because it still uses manual methods and is still book-based. The purpose of creating a web-based inventory information system at PT Asahi Fibreglass is a system improvement in regulating the flow or path of the process of in and out of warehouse goods that will replace the old inventory system that still uses Microsoft Excel, as well as speed up the process of making reports, and minimize errors in the inventory recording process

Development of a web application for the optimization of administrative processes: application of the lean methodology for priority classification

This study is part of the context of the Research Project signed between the Ministry of Agriculture, Livestock and Supply (MAPA) and the Federal Institute of Education, Science and Technology Goiano (IF Goiano) for the development of methodologies with a view to implement and operate an agreement monitoring center. Its objective is to present the tool (software) developed via web to organize the structure of the chain of value of the Ministry of Agriculture's system of agreements, map performance indicators and classify process optimization priorities, based on parameters of efficiency and effectiveness of the reengineering processes. This is applied research in the empirical scenario of the Agreements Sector of MAPA, which uses the case study procedure to achieve its objective. The software development is based on the theoretical framework of Business Process Management (BPM) and Lean Six Sigma, with the application of the GUT Matrix tool and the Eisenhower Matrix for decision making. The primary data were collected through unstructured interviews with nine key informants working in the macro-processes of formalization, execution and monitoring and rendering of accounts of agreements. The results contain the characterization of the MAPA agreement area, highlighting the main activities carried out in the three macroprocesses, the description of the modelling characteristics and functionalities of the developed software and the discussion of benefits arising from the application of information technologies to the Business Process Management (BPM).  It can be inferred that the Lean methodology is plausible as a logical “production line”, since it is adaptable to a structured algorithm, which provides an orderly solution of problems focused on continuous improvement

Online Business Process Model Simulator

Äriprotsesside modelleerimine ning nende simuleerimine on äriprotsesside juhtimise tähtsad komponendid. Äriprotsesside simulatsioon on laialdaselt kasutatav viis analüüsimaks äriprotsesside mudeleid, pöörates tähelepanu just jõudluse ning efektiivsuse mõõtmetele nagu aeg, maksumus ning ressursside hõivatus. Ettevõtted parandavad oma jõudlust, analüüsides regulaarselt väärtust ning panust, mida äriprotsessi erinevates osades lisatakse. Äriprotsessid on pidevates täiustustsüklites, milles protsessi disain ning rekonstruktsioon mängivad olulist rolli. BIMP on äriprotsessimudelite simulaator, mille onlain liidese prototüüp valmis meeskonnapõhise tarkvaraprojekti raames. Kuna antud projekt oli lühiajaline, siis valminud prototüüp oli vähesel määral testitud, oli jõudlusprobleemidega ning polnud integreeritud modelleerimistööriistadega. Antud bakalaureusetöö keskendubki BIMP onlain äriprotsessi-mudelite simulaatori arhitektuuri kirjeldamisele, rakenduse testimisele ning täiendamisele. Käesoleva bakalaureusetöö esimeses osas kirjeldadakse äriprotsesse, nende modelleerimist ning simuleerimist. Töö teises osas antakse ülevaade BIMP’i arhitektuurist ning veebirakenduse põhikomponentidest, sealjuures on põhirõhk kasutajapoolse rakenduse ehituse kirjeldusel. Lisaks kirjeldatakse ka integratsioonilahendust Signavio äriprotsessimudelite modelleerimistarkvaraga. Bakalaureusetöö kolmandas osas tutvustatakse BIMP simulaatori testimisprotsessi ning valminud automaattestide jooksutamise lahendust. Lisaks käsitletakse ka leitud vigu ning tehtud parandusi. Samuti tuuakse välja kliendipoolse rakenduse jõudlustestide tulemused ning tehtud täiendused. Antud bakalaureusetöö tulemid on järgmised: 1. BIMP veebirakenduse detailne dokumentatsioon; 2. Automaattestimist võimaldav infrastruktuur, toetamaks BIMP’i arendust tulevikus; 3. BIMP’i integratsioon kommertstarkvaraga, mis võimaldab äriprotsesside modelleerimist; 4. Mitmed täiendused ning veaparandused BIMP’i veebirakenduses, tuginedes automaattestide ning kasutajate testide tulemustele.Business process modelling and also business process simulation are important components of Business Process Management. Business process simulation is a widely used technique for analyzing business process models in terms of performance measures such as time, cost and resource utilisation. Companies are improving their performance by a constant evaluation of the value added in all parts of their processes. Business processes are in a continuous improvement cycle in which design and redesign play an important role [3]. As a part of his master’s thesis Madis Abel developed a business process simulator named BIMP - a scalable and high-performance business process simulation engine capable of handling advanced constructions in the process models that are used to represent real-life processes. The simulation tool was only usable from command line and additional simulation specific metadata had to be added manually to the model. From a user’s perspective this solution was cumbersome and constituted a barrier to the adoption of BIMP in a wider setting. During a team-based software project, an initial prototype of an online interface for BIMP was developed. The project was short-term – 3 months. As a result, the prototype produced from this project was insufficiently tested, had performance issues, was not integrated with other modelling tools, and was not designed for extensibility. This thesis aims at addressing these shortcomings. The contributions of this thesis are the following: 1. A detailed documentation of the BIMP web-application architecture; 2. An automated testing infrastructure to support future development of BIMP; 3. Integration of BIMP with a commercial process modelling tool; 4. Several improvements and bug-fixes to BIMP based on feedback from automated testing and user testing

A Model-Driven Approach for Business Process Management

The Business Process Management is a common mechanism recommended by a high number of standards for the management of companies and organizations. In software companies this practice is every day more accepted and companies have to assume it, if they want to be competitive. However, the effective definition of these processes and mainly their maintenance and execution are not always easy tasks. This paper presents an approach based on the Model-Driven paradigm for Business Process Management in software companies. This solution offers a suitable mechanism that was implemented successfully in different companies with a tool case named NDTQ-Framework.Ministerio de Educación y Ciencia TIN2010-20057-C03-02Junta de Andalucía TIC-578

A quality management based on the Quality Model life cycle

Managing quality is a hard and expensive task that involves the execution and control of processes and techniques. For a good quality management, it is important to know the current state and the objective to be achieved. It is essential to take into account with a Quality Model that specifies the purposes of managing quality. QuEF (Quality Evaluation Framework) is a framework to manage quality in MDWE (Model-driven Web Engineering). This paper suggests managing quality but pointing out the Quality Model life cycle. The purpose is to converge toward a quality continuous improvement by means of reducing effort and time.Ministerio de Ciencia e Innovación TIN2010-20057-C03-02Ministerio de Ciencia e Innovación TIN 2010-12312-EJunta de Andalucía TIC-578

A framework and tool to manage Cloud Computing service quality

Cloud Computing has generated considerable interest in both companies specialized in Information and Communication Technology and business context in general. The Sourcing Capability Maturity Model for service (e-SCM) is a capability model for offshore outsourcing services between clients and providers that offers appropriate strategies to enhance Cloud Computing implementation. It intends to achieve the required quality of service and develop an effective working relationship between clients and providers. Moreover, quality evaluation framework is a framework to control the quality of any product and/or process. It offers a tool support that can generate software artifacts to manage any type of product and service efficiently and effectively. Thus, the aim of this paper was to make this framework and tool support available to manage Cloud Computing service quality between clients and providers by means of e-SCM.Ministerio de Ciencia e Innovación TIN2013-46928-C3-3-RJunta de Andalucía TIC-578

Driving continuous improvement

The quality of improvement depends on the quality of leading and lagging performance indicators. For this reason, several tools, such as process mapping, cause and effect analysis and FMEA, need to be used in an integrated way with performance measurement models, such as balanced scorecard, integrated performance measurement system, performance prism and so on. However, in our experience, this alone is not quite enough due to the amount of effort required to monitor performance indicators at operational levels. The authors find that IT support is key to the successful implementation of performance measurement-driven continuous improvement schemes

Designing an Open Virtual Factory of Small and Medium-sized Enterprises for Industrial Engineering Education

Curriculum of Industrial Engineering program must accomplish the requirement that graduates have the ability to design, develop, implement, and improve integrated system that include people, materials, equipment and energy. However, it is not easy to implement a curriculum that fosters such competencies. One of the strategies to achieve that is using an innovative learning media, so that the problem-based learning (PBL) can be accustomed. In this paper, we design a web-based enterprise resources planning. It is aimed to capture the real problem of small and medium-sized enterprises (SMEs) in bottled drinking water industries. The integrated system can be illustrated as ERP application that designed by using free open source software (FOSS). This research aimed to utilize the application to improve teaching methods in IE education. The result of the research can be used to improve the competencies of IE students, especially the abilities to identify, formulate, and solve the activities of the business process improvement in SMEs. Keywords Industrial engineering education, FOSS, innovative learning media, problem-based learnin

To what extent could Business Process Management Suite (BPMS) contribute positively to e-learning?

The purpose of this paper is to evaluate the effectiveness of Business Process Management Suite (BPMS) as a teaching-learning technology with the lens of the conversational framework (Laurillard 2002). The paper hopes to link commercial technological development with research in teaching-learning technologies and bring about better collaboration between the two. This theoretical evaluation aims to address the preliminary question - could educational communities adopt BPMS, a tool that has evolved from the commercial world to further enhance teaching-learning process? The scope of this paper and its evaluative study will be limited to using the conversational framework. The paper will briefly discuss BPMS and its relation to business process and business process management to provide a brief introduction. The main section of this paper will be a detailed analysis of key BPMS components against the conversational framework. The conclusion will provide a summary of the effectiveness of BPMS as a teaching-learning tool based on the requirements set out by the conversational framework. The results of the conclusion could lead to further empirical research on BPMS as a teaching-learning technology tool and may be the opportunity to request funding to carry out a proof of concept