Cloud Computing has generated considerable interest in both companies specialized
in Information and Communication Technology and business context in general.
The Sourcing Capability Maturity Model for service (e-SCM) is a capability model for
offshore outsourcing services between clients and providers that offers appropriate strategies
to enhance Cloud Computing implementation. It intends to achieve the required
quality of service and develop an effective working relationship between clients and
providers. Moreover, quality evaluation framework is a framework to control the quality of
any product and/or process. It offers a tool support that can generate software artifacts to
manage any type of product and service efficiently and effectively. Thus, the aim of this
paper was to make this framework and tool support available to manage Cloud Computing
service quality between clients and providers by means of e-SCM.Ministerio de Ciencia e Innovación TIN2013-46928-C3-3-RJunta de Andalucía TIC-578
