Cloud enterprise resource planning development model based on software factory approach

Literature reviews revealed that Cloud Enterprise Resource Planning (Cloud ERP) is significantly growing, yet from software developers’ perspective, it has succumbed to high management complexity, high workload, inconsistency software quality, and knowledge retention problems. Previous researches lack a solution that holistically addresses all the research problem components. Software factory approach was chosen to be adapted along with relevant theories to develop a model referred to as Cloud ERP Factory Model (CEF Model), which intends to pave the way in solving the above-mentioned problems. There are three specific objectives, those are (i) to develop the model by identifying the components with its elements and compile them into the CEF Model, (ii) to verify the model’s deployment technical feasibility, and (iii) to validate the model field usability in a real Cloud ERP production case studies. The research employed Design Science methodology, with a mixed method evaluation approach. The developed CEF Model consists of five components; those are Product Lines, Platform, Workflow, Product Control, and Knowledge Management, which can be used to setup a CEF environment that simulates a process-oriented software production environment with capacity and resource planning features. The model was validated through expert reviews and the finalized model was verified to be technically feasible by a successful deployment into a selected commercial Cloud ERP production facility. Three Cloud ERP commercial deployment case studies were conducted using the prototype environment. Using the survey instruments developed, the results yielded a Likert score mean of 6.3 out of 7 thus reaffirming that the model is usable and the research has met its objective in addressing the problem components. The models along with its deployment verification processes are the main research contributions. Both items can also be used by software industry practitioners and academician as references in developing a robust Cloud ERP production facility

Firm-level performance and productivity analysis for software-as-a-service companies

Master'sMASTER OF SCIENC

Developing a user-centric distributed middleware for SLA monitoring in SaaS cloud computing using RESTful services

One of the most important discussions in the cloud computing field is user satisfaction with the associated services. It is important to maintain trusted relationships between clients and providers, for customers who pay subscriptions to receive these services in a timely and accurate manner. Despite the overwhelming advantages of cloud services, clients sometimes have problems in service outage and resource failure. This is due to the failures that can happen in cloud servers, which cause outages to the received services. For example, the failure of Microsoft Office 365 on 18th of January 2016, caused email disruption which lasted for many days. New measures are needed to ensure that the contract signed between the two parties, known as a Service Level Agreement (SLA) has been adhered to. Measuring the quality of cloud computing provision from the client’s point of view is, therefore, essential in order to ensure that the service conforms to the level specified in the agreement; this is usually referred to as Quality of Experience. In recent years, there has been an increase shift in using Simple Object Access Protocol (SOAP) to Representational State Transfer (REST) technology as an alternative technology in cloud applications APIs development. However, there is a penchant in most of cloud monitoring solutions to use SOAP protocol in managing the monitoring process. This trend has drawn the attention to the need for using REST technology in transferring the monitored data between the provider side and the client side. This thesis addresses the problem of monitoring the quality of Software as a Service from the users’ perspective, and the need for developing a lightweight middleware for delivering the monitored data in Software as a Service cloud computing. The aim of this research is to propose a user centric approach for monitoring Software as a Service in cloud computing, and to reduce the overhead caused by the monitoring process. In order to achieve this aim, a user centric middleware capable of monitoring the Quality of Experience has been developed. The developed middleware is a Service Oriented middleware which uses RESTful web services and provides the monitoring process as an add-on service. A new approach was developed for embedding the SLA parameters in REST services through extending the HTTP messages and exploiting the HEAD and OPTIONS methods to transmit the monitored data and to send notifications about anySLA violations. This reduces the need to exchange extra monitoring messages between the two parties, and hence reduces the communication overhead. Furthermore, the estimation of the user satisfaction was implemented by developing a decision making approach to estimate the Quality of Experience value and to predict the effect of the SLA parameters and the Quality of Service (QoS) on the user satisfaction. Fuzzy logic techniques were employed in the decision making process.The developed middleware is called MonSLAR, for Monitoring SLA for Restful services in SaaS cloud computing environments. The middleware was implemented using the Java programming language, and tested successfully in a cloud environment to prove the proposed solution’s capability of transmitting the data using the REST methods, in addition to providing automated and real time feedback. MonSLAR uses a distributed monitoring architecture, which allows SLA parameters to be embedded in the requests and responses of the REST protocol. The proposed middleware was evaluated by measuring the overhead caused by using REST technology in terms of response time and message size and compared to existing techniques. The results revealed that the message size overhead of using REST is approximately five times less than the message size overhead caused by SOAP. Furthermore, the response time overhead of the monitoring process is comparable to the overhead caused by the available monitoring frameworks. To sum up, the proposed middleware will help to strengthen the relationship between the client and the provider by using real time notifications to the client about any degradation in the cloud services, using a lightweight middleware

Advanced Digital Auditing

This open access book discusses the most modern approach to auditing complex digital systems and technologies. It combines proven auditing approaches, advanced programming techniques and complex application areas, and covers the latest findings on theory and practice in this rapidly developing field. Especially for those who want to learn more about novel approaches to testing complex information systems and related technologies, such as blockchain and self-learning systems, the book will be a valuable resource. It is aimed at students and practitioners who are interested in contemporary technology and managerial implications

Advanced Digital Auditing

This open access book discusses the most modern approach to auditing complex digital systems and technologies. It combines proven auditing approaches, advanced programming techniques and complex application areas, and covers the latest findings on theory and practice in this rapidly developing field. Especially for those who want to learn more about novel approaches to testing complex information systems and related technologies, such as blockchain and self-learning systems, the book will be a valuable resource. It is aimed at students and practitioners who are interested in contemporary technology and managerial implications

Creación de Add-on Facturación Electrónica en Zoho.

Práctica de Especialidad (Bachiller en Ingeniería en Computación), Instituto Tecnológico de Costa Rica, Escuela de Ingeniería en Computación, 2019.Technology implementations in companies seek to streamline and simplify processes to keep better control of it and increase productivity. In this case, the accounting department of the software development company Centauro Solutions has the need to manage in a better way the electronic invoicing process since currently, they use two systems to carry out this process, generating an additional expenditure of time and resources that could be utilized in other tasks. Given the above, a 16-week work was carried out, where the various processes of engineering development of the software were implemented, oriented in the construction of a solution for the billing process. These processes correspond to the proposal of a solution, definition of the requirements, design of a software platform, and development of the software platform and control of the quality of the elaborated platform. With this, a solution was obtained that allows to manage the electronic invoicing processes and to carry the accounting part from the same system

Process Mining Handbook

This is an open access book. This book comprises all the single courses given as part of the First Summer School on Process Mining, PMSS 2022, which was held in Aachen, Germany, during July 4-8, 2022. This volume contains 17 chapters organized into the following topical sections: Introduction; process discovery; conformance checking; data preprocessing; process enhancement and monitoring; assorted process mining topics; industrial perspective and applications; and closing