Probabilistic Graphical Models for Credibility Analysis in Evolving Online Communities

One of the major hurdles preventing the full exploitation of information from online communities is the widespread concern regarding the quality and credibility of user-contributed content. Prior works in this domain operate on a static snapshot of the community, making strong assumptions about the structure of the data (e.g., relational tables), or consider only shallow features for text classification. To address the above limitations, we propose probabilistic graphical models that can leverage the joint interplay between multiple factors in online communities --- like user interactions, community dynamics, and textual content --- to automatically assess the credibility of user-contributed online content, and the expertise of users and their evolution with user-interpretable explanation. To this end, we devise new models based on Conditional Random Fields for different settings like incorporating partial expert knowledge for semi-supervised learning, and handling discrete labels as well as numeric ratings for fine-grained analysis. This enables applications such as extracting reliable side-effects of drugs from user-contributed posts in healthforums, and identifying credible content in news communities. Online communities are dynamic, as users join and leave, adapt to evolving trends, and mature over time. To capture this dynamics, we propose generative models based on Hidden Markov Model, Latent Dirichlet Allocation, and Brownian Motion to trace the continuous evolution of user expertise and their language model over time. This allows us to identify expert users and credible content jointly over time, improving state-of-the-art recommender systems by explicitly considering the maturity of users. This also enables applications such as identifying helpful product reviews, and detecting fake and anomalous reviews with limited information.Comment: PhD thesis, Mar 201

Learning domain-specific sentiment lexicons with applications to recommender systems

Search is now going beyond looking for factual information, and people wish to search for the opinions of others to help them in their own decision-making. Sentiment expressions or opinion expressions are used by users to express their opinion and embody important pieces of information, particularly in online commerce. The main problem that the present dissertation addresses is how to model text to find meaningful words that express a sentiment. In this context, I investigate the viability of automatically generating a sentiment lexicon for opinion retrieval and sentiment classification applications. For this research objective we propose to capture sentiment words that are derived from online users’ reviews. In this approach, we tackle a major challenge in sentiment analysis which is the detection of words that express subjective preference and domain-specific sentiment words such as jargon. To this aim we present a fully generative method that automatically learns a domain-specific lexicon and is fully independent of external sources. Sentiment lexicons can be applied in a broad set of applications, however popular recommendation algorithms have somehow been disconnected from sentiment analysis. Therefore, we present a study that explores the viability of applying sentiment analysis techniques to infer ratings in a recommendation algorithm. Furthermore, entities’ reputation is intrinsically associated with sentiment words that have a positive or negative relation with those entities. Hence, is provided a study that observes the viability of using a domain-specific lexicon to compute entities reputation. Finally, a recommendation system algorithm is improved with the use of sentiment-based ratings and entities reputation

Latent Syntactic Structure-Based Sentiment Analysis

People share their opinions about things like products, movies and services using social media channels. The analysis of these textual contents for sentiments is a gold mine for marketing experts, thus automatic sentiment analysis is a popular area of applied artificial intelligence. We propose a latent syntactic structure-based approach for sentiment analysis which requires only sentence-level polarity labels for training. Our experiments on three domains (movie, IT products, restaurant) show that a sentiment analyzer that exploits syntactic parses and has access only to sentence-level polarity annotation for in-domain sentences can outperform state-of-the-art models that were trained on out-domain parse trees with sentiment annotation for each node of the trees. In practice, millions of sentence-level polarity annotations are usually available for a particular domain thus our approach is applicable for training a sentiment analyzer for a new domain while it can exploit the syntactic structure of sentences as well

Sentiment Analysis Based on Deep Learning: A Comparative Study

The study of public opinion can provide us with valuable information. The analysis of sentiment on social networks, such as Twitter or Facebook, has become a powerful means of learning about the users' opinions and has a wide range of applications. However, the efficiency and accuracy of sentiment analysis is being hindered by the challenges encountered in natural language processing (NLP). In recent years, it has been demonstrated that deep learning models are a promising solution to the challenges of NLP. This paper reviews the latest studies that have employed deep learning to solve sentiment analysis problems, such as sentiment polarity. Models using term frequency-inverse document frequency (TF-IDF) and word embedding have been applied to a series of datasets. Finally, a comparative study has been conducted on the experimental results obtained for the different models and input feature

Extração de informação aplicada a comentários da área do turismo

Motivation: The primary motivation of this dissertation was to show that it is possible to construct an NLP solution for the Portuguese language capable of helping in the hotel industry. Objective(s): The main objective of this dissertation was to extract useful information from hotel commentaries using NLP. Method: An NLP pipeline was created to extract useful information, and then sentimental analyse was used to characterise that information. Results: After processing all the commentaries of a hotel was possible to extract what people like or dislike about it. Conclusions: The two main conclusions were that is possible to create a Portuguese NLP pipeline for the hotel industry, and that is possible to extract useful information from thousands of commentaries.Motivação: A principal motivação por trás desta tese foi mostrar que é possível escrever um programa para NLP usando a língua portuguesa. Objetivo(s): O principal objetivo desta tese foi extrair informação hotel dos comentários feitos a hotéis usando NLP. Método: Foi criado um pipeline de NLP para extrair informação útil. Depois foi usado análise de sentimentos para caracterizar essa informação. Resultados: Depois de todos os comentários serem processados foi possível descobrir o que as pessoas gostam ou desgostam sobre um hotel. Conclusões: As duas principais conclusões foram que era possível fazer NLP em português e que era possível extrair informação útil de milhar de comentários.Mestrado em Engenharia Eletrónica e Telecomunicaçõe

Sentiment Analysis: An Overview from Linguistics

Sentiment analysis is a growing field at the intersection of linguistics and computer science, which attempts to automatically determine the sentiment, or positive/negative opinion, contained in text. Sentiment can be characterized as positive or negative evaluation expressed through language. Common applications of sentiment analysis include the automatic determination of whether a review posted online (of a movie, a book, or a consumer product) is positive or negative towards the item being reviewed. Sentiment analysis is now a common tool in the repertoire of social media analysis carried out by companies, marketers and political analysts. Research on sentiment analysis extracts information from positive and negative words in text, from the context of those words, and the linguistic structure of the text. This brief survey examines in particular the contributions that linguistic knowledge can make to the problem of automatically determining sentiment

Sentiment Analysis Using Machine Learning Techniques

Before buying a product, people usually go to various shops in the market, query about the product, cost, and warranty, and then finally buy the product based on the opinions they received on cost and quality of service. This process is time consuming and the chances of being cheated by the seller are more as there is nobody to guide as to where the buyer can get authentic product and with proper cost. But now-a-days a good number of persons depend upon the on-line market for buying their required products. This is because the information about the products is available from multiple sources; thus it is comparatively cheap and also has the facility of home delivery. Again, before going through the process of placing order for any product, customers very often refer to the comments or reviews of the present users of the product, which help them take decision about the quality of the product as well as the service provided by the seller. Similar to placing order for products, it is observed that there are quite a few specialists in the field of movies, who go though the movie and then finally give a comment about the quality of the movie, i.e., to watch the movie or not or in five-star rating. These reviews are mainly in the text format and sometimes tough to understand. Thus, these reports need to be processed appropriately to obtain some meaningful information. Classification of these reviews is one of the approaches to extract knowledge about the reviews. In this thesis, different machine learning techniques are used to classify the reviews. Simulation and experiments are carried out to evaluate the performance of the proposed classification methods. It is observed that a good number of researchers have often considered two different review datasets for sentiment classification namely aclIMDb and Polarity dataset. The IMDb dataset is divided into training and testing data. Thus, training data are used for training the machine learning algorithms and testing data are used to test the data based on the training information. On the other hand, polarity dataset does not have separate data for training and testing. Thus, k-fold cross validation technique is used to classify the reviews. Four different machine learning techniques (MLTs) viz., Naive Bayes (NB), Support Vector Machine (SVM), Random Forest (RF), and Linear Discriminant Analysis (LDA) are used for the classification of these movie reviews. Different performance evaluation parameters are used to evaluate the performance of the machine learning techniques. It is observed that among the above four machine learning algorithms, RF technique yields the classification result, with more accuracy. Secondly, n-gram based classification of reviews are carried out on the aclIMDb dataset..