MEASURING GUEST SATISFACTION AT BENDEGA RESTAURANT, AT RENON VILLAGE IN DENPASAR IN ASEAN ECONOMY COMMUNITY (AEC) ERA

In Asean Economy Community (AEC) era, the competition in restaurant business is tighter and tighter, in domestic market or in international market (global market) . How to winning the competition?. The Bendega Restaurant  must be able to offer an extremely good service to his guests, for example to offer outstanding service to all guests of Bendega restaurant, the price of food are so reasonable, quick service at all the times, much better service than the other competitors.Bad service, expensive food price, slow service, will make guest disappointed / dissatisfaction, although in a different degree.This research is aimed to know the activities of Bendega restaurant while measuring guest satisfaction at Bendega Restaurant at Renon Village in Denpasar in Asean Economy Community (AEC) era.Data of this research was collected by using direct observation, depth interview and documentation.The data are obtained from informants who know the object of research such as Restaurant Manager, Assistant Restaurant Manager, F&B Supervisor, Restaurant Captains and many waiters and waitress as the front liner of giving services in Bendega Restaurant.After that, the data was analyzed descriptively. One hundred questionairs were spreading out along one month on feb 2016. The result of the research showed that two third of guests were satisfied, a quarter of them were fair and the rest of them no respons with the services which were offered to the guests.According to the questionairs showed that the key of success by Bendega Restaurant was by offering fantastic services to their guests

Pengaruh Model Pembelajaran Kooperatif Tipe Investigasi Kelompok (Group Investigation) Terhadap Keterampilan Proses Dan Hasil Belajar Sains Siswa SMP

This study aimed at determining the difference of process skill and learning outcomes of students who carried out learning with cooperative learning model GI, with students who carried out learning with conventional model. This included quasi-experimental study. The design of this study was Pre-test and post-test design. The population in this study was the eighth grade students of SMP Negeri 1 Negara, the sample of this study was 60 students. Data in this study were collected using the skills test of reliability coefficient equals 0,748, achievement test of reliability coefficient equals 0,736. The data were analyzed using the MANOVA test with significance level 0,05. * Penulis koresponden Email: [email protected] The results of this study concluded : (1) there were differences in process skills and science learning outcomes between students who undertook cooperative learning model GI with students who undertook learning with the conventional model(F= 12,85; P < 0,05), (2) there was a difference between the process skills of students who learned with cooperative learning model GI type with students who studied conventionally(F=18,152; P < 0,05), (3) there was a difference in science learnin

PENINGKATAN PENGUASAAN BAHASA RUSIA PRAMUWISATA DAN KEPUASAN WISATAWAN

Kinerja seorang pramuwisata sangat penting terhadap kepuasan wisatawan ketika wisatawan tersebut melakukan aktivitas wisata di sebuah destinasi. Salah satu faktor penting untuk memberikan kepuasan wisatawan adalah melalui penguasaan bahasa, karena jika pramuwisata menguasai suatu bahasa dengan baik, maka komunikasi akan berjalan lancar dan semua informasi dapat tersampaikan dengan baik. Dalam hal ini, penguasaan bahasa Rusia yang tergolong masih baru di industri pariwisata Bali sangat diperlukan oleh wisatawan Rusia untuk mendapatkan informasi yang memadai tentang kebudayaan masyarakat lokal.   Tujuan penelitian ini adalah untuk menelaah tentang peningkatan penguasaan bahasa Rusia oleh pramuwisata sebagai sebuah kualitas pelayanan untuk kepuasan wisatawan Rusia. Penelitian ini bersifat deskriptif kualitatif yang datanya dikumpulkan melalui observasi terhadap penanganan wisatawan Rusia di lapangan, wawancara langsung dengan pramuwisata, dan studi dokumen. Data yang telah diklasifikasikan dianalisis dengan metode deskriptif kualitatif berdasarkan paradigma metodologis induktif. Hasil analisis data disajikan dengan metode formal dan informal. Berdasarkan tuntutan wisatawan Rusia untuk mendapatkan pelayanan prima, penguasaan bahasa Rusia pramuwisata telah mengalami peningkatan yang sangat signifikan. Peningkatan penguasaan bahasa Rusia sebagai kompetensi komunikatif pramuwisata berkontribusi positif terhadap peningkatan kualitas layanan untuk kepuasan wisatawan Rusia

Tri Hita Karana Values in Teaching and Learning of Indonesian Language for Foreign Students

Tri-Hita-Karana (THK) is one of the values of the Balinese people. It is believed that the inclusion of local culture into the language learning of Bahasa Indonesia (Indonesian) for foreign learners is not only good in enhancing students’ cultural knowledge but also in adding interest and challenge to the teaching and learning process. Appropriate teaching methods are in need to teach THK values to foreign students, so that the learners understand THK cultural values well. This study is aimed at finding the appropriate method to teach Bahasa Indonesia to foreigners with the inclusion of THK values. This study was conducted with ten foreign students who learned Bahasa Indonesia in Politeknik Negeri Bali, in 2016 Darmasiswa class. Question and observation were employed to collect the data. These methods were further complemented with participatory speaking techniques. The data collected then analyzed with coherence method. 96.7 % of the participants responded that the method used for teaching THK is very appropriate to support the process of teaching and learning of Bahasa Indonesia for foreign students. Based on the study of the responses given by the foreign learners of Bahasa Indonesia, it could be summarized that 96.7 % the respondents indicated that the methods which incorporated THK were very appropriate to support the teaching and learning process of Bahasa Indonesia for foreign students. This study also revealed that there were some methods which were more appreciated by the learners, such as: guessing pictures, running dictation, observation, video documentation, immersion, and debate. Amongst the methods, immersion was the most preferred, because through this method, learners could directly feel and experience the cultures of Balinese daily life

PEMETAAN POTENSI PARIWISATA DALAM MENDUKUNG PENGEMBANGAN PARIWISATA DI DESA SERANGAN

Serangan Village is one of the famous tourist destinations in the island of Bali both by domestic tourists and foreign tourists. The existence of this destination is very strategic because it is 10 km from Denpasar city. Serangan village is very potential to be developed into a tourism village because it has a unique tourist attraction to support the development of tourism, namely: natural tourist attraction (Pura Sakenan, Pura Dalem Cemara, marine tourism, turtle conservation, manggrove ecotourism); cultural tourism attraction (cultural custom, telek dance); and special tourist attractions (culinary, souvenirs craft shells). The tourist attraction above is a big capital in tourism development in the Serangan village. However, all potentials must be managed professionally so that tourism development in Serangan village can be sustainable. The goal is that tourist attractions in Serangan village can be enjoyed by the current generation and future generations. Therefore, its management must be involved all stakeholders  both government, private sector, and the community as the owner of Serangan village.Therefore, it is suggested to all stakeholders to synergize in determining the direction of tourism development policy of Serangan tourism village so as to be able to compete competitively with other tourist villages in Bali. Keywords: Potency, tourism development, tourism village

PENGARUH KEPEMILIKAN INSTITUSIONAL, MANAJERIAL, FREE CASH FLOW PADA NILAI PERUSAHAAN DENGAN VARIABEL INTERVENING KEBIJAKAN HUTANG

The value of company is a proxy that describes the prosperity of our shareholders. This study aimed to get empirical evidence of institutional ownership, managerial ownership and free cash flow in the value of the company with the debt policy as intervening variable. The location of this research manufacturing companies listed in Indonesia Stock Exchange 2013-2015. The population of this study were 93 companies that obtained by using purposive sampling technique. The analysis technique used is path analysis. The results showed that the free cash flow positive effect on debt policy, managerial ownership negative effect on the value of the company, the debt policy has positive effect on the value of the company, the debt policy cannot afford mediates the effect of institutional ownership in the company's value and managerial ownership on enterprise value, debt policy is able to mediate the effect of free cash flow in the company's value

Russian-speaking tour guide’s language mastery: mastering foreign language for quality service assurance

A professional tour guide is regarded as a front-liner of the tourism and the ambassador of his/her country. Therefore, the performance of a tour guide is very important as a quality assurance of services in order to fulfil the tourists’ satisfaction. This study aims at investigating the mastery level of the tour guide’s Russian language related to the quality assurance of uniform services in meeting the tourists’ satisfaction. By applying a descriptive qualitative research, the data was collected through observation, interview, and document review. The theory used to undertake this study is communicative competence (grammar, sociolinguistics, and communicative strategic). The study reveals that the mastery of Russian language for a professional tour guide has been proven to meet the expectation of Russian tourists to get the excellent service as a quality assurance to provide the tourist satisfaction so that products prepared by travel agents and purchased by the tourist are carried out properly

Problem-based learning and authentic assessment on conceptual understanding and ability to solve mathematical problems: Among students of Politeknik Negeri Bali

This study was aimed at finding out: 1) the difference in concept understanding and  ability to solve mathematical problems between the students who were facilitated with  problem-based learning  model and those facilitated with conventional learning model; 2)  the difference in concept understanding and ability to solve mathematical problems between the students who were facilitated with authentic assessment  and those who were facilitated with conventional assessment; and 3) the effect of interaction  between learning model  and assessment model on  concept understanding and ability to solve mathematical problems. This study was conducted at Politeknik Negeri Bali by using the 2x2 factorial experimental design. The sample consisted of 110 students. The data was collected using a test which has been validated, proved to have a reliability coefficient of 0.83 for concept comprehension test, and 0.88 for the problem-solving test. Furthermore, the data were analyzed with two-way Manova. The result of analysis showed significantly that: (1) there was a difference in concept understanding on mathematical problem-solving ability between the students facilitated with problem-based learning model and those facilitated with conventional model; (2) there was a difference in concept understanding and problem-solving ability between the students who were facilitated with authentic assessment, and those facilitated with conventional assessment; and (3) there was an effect of interaction between learning model and assessment on conceptual understanding and ability to solve mathematical problems

Anglukat

Tari yang berjudul "Anglukat" ini bertemakan "yakin", yaitu mengungkapkan seseorang yang dalam kehidupannya penuh dengan liku-liku. Penggarapannya berpijak pada gerak tari Bali, khususnya Tari Legong Kebyar yang disampaikan secara simbolis dengan tidak menonjolkan karakter-karakter tertentu, tetapi hanya menghadirkan tokoh untuk memperjelas tema cerita. Sebagai pendukung suasana, yaitu ltar belakang siklorama, lighting, properti, berupa kipas, rias busana, iringan dan proses penggarapannya melalui eksplorasi dan komposisi sehingga menjadi sebuah garapan tari yang utuh.vi, 65 hal. : lamp. ; 30 c