Journal of Business on Hospitality and Tourism (JBHOST)
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    231 research outputs found

    Perspectives Generation Z On The Fomo Trend In Kintamani, Bali

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    The development of Changes in new trends in alpha tourism has become a significant phenomenon in society after the COVID-19 pandemic, especially Generation Z who is quite active in following this trend. The phenomenon of FOMO or Fear of Missing Out, the hesitation to miss out on experiences or information, has emerged as an issue among Generation Z, especially in the context of visits to popular tourist destinations such as Kintamani, Bali. Tourism is a sector that has a significant economic impact with a variety of activities that attract tourists, including natural, cultural and culinary exploration. Generation Z in Indonesia plays an important role in this trend, showing the phenomenon of Fear of Missing Out (FOMO) in popular tourist attractions such as Kintamani, Bali. The problem that arises is how Generation Z perceives and responds to this FOMO phenomenon, and how it affects their travel behavior. The purpose of this study is to investigate and analyze Generation Z's views and responses to this FOMO trend. This research uses a qualitative method approach, involving data collection techniques through tringulation techniques. Hopefully, the results of this study can provide a clear picture and broaden the understanding of Generation Z's response and perception towards FOMO, as well as its impact on their traveling trends

    Evaluating Hygiene and Sanitation Practices in Pastry Equipment

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    Hygiene and sanitation in pastry production are essential to ensure food safety, maintain product quality, and build customer trust. Pastry production involves intricate tools and processes where hygiene plays a critical role in preventing contamination and ensuring safe consumption. This qualitative study examined the cleanliness and sanitation of pastry utensils of two prominent hotels in Bandung, Indonesia. Through a combination of observational assessments and semi-structured interviews, this study uncovered existing practices, identified potential vulnerabilities, and proposed targeted improvements to enhance overall equipment hygiene standards in pastry production settings. The findings are poised to contribute to the greater understanding of cleanliness and sanitation protocols’ impact on culinary productions

    Regional-Based Tourism Analysis: The Case Of Cavite Province, Philippines

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    Tourism is indispensable in promoting a country's culture and heritage by educating visitors about local customs, beliefs, and perspectives. Global tourism has increased, and there has been increased interest in studying its impacts from the perspective of host communities. Hence, this study attempted to study the tourism traffic volume and its behavioral influence on the province's income through descriptive-causal design. It showed that the lowest number of tourists in the province of Cavite, with 63,940, was recorded in 2012 in the pre-pandemic period and 2020 during the pandemic, whilst the local government's income peaked in 2017 and 2021. Considerably, there was an established influence of tourism traffic volume on the income of the local government unit. The researchers concluded that tourism positively influenced the income of local government units and recommended a localized marketing strategy to further maximize the benefits of tourism in the province

    Examining The Moderating Factor of Perceived Price in Between Employee Performance and Consumer Satisfaction at Grand Inna Hotel Medan

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    Consumer satisfaction is one key determinant of the success of a business. The ratings and feedback given by guests about employees at Grand Inna Hotel Medan mostly indicate that employee performance have not met guest expectations, and guests are dissatisfied. This study aims to evaluate the moderating factor of price perception in between employee performance and consumer satisfaction. This research uses the quantitative method. Data collection was done by distributing  questionnaires. The population is all customers of Grand Inna Hotel Medan, with total sample of 96 people that were determined using the Lemeshow formula. The data is analyzed using SPSS statistical software. The findings indicate that employee performance has a significant influence on consumer satisfaction, and price perception negatively moderates the variables. To enhance the perception of appropriate pricing among customers, Grand Inna Hotel Medan needs to consider more transparent pricing strategies and provide value commensurate with the services offered

    Understanding Leadership in Formal Organizations: Insights from Qualitative Research

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    This qualitative empirical study investigates leadership styles in formal organizations. The study utilized purposive sampling to select informants, and data was collected through observation and interviews. The snowball model was employed when data saturation was achieved. The qualitative descriptive analysis of the data involved data collection, classification, reduction, and interpretation. The study findings indicate that leaders in formal organizations predominantly utilize collaborative, participative, and democratic leadership styles, with occasional employment of autocratic style in specific situations. Transformational leadership style is less commonly observed, particularly in the public sector, while there is an emerging trend towards its adoption in the private sector. The study highlights that the participative leadership style involves decision-making through selection, the democratic style is based on election, and the transformative leadership style is rooted in education

    Service Quality of Selected Resorts in the Central Philippines

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    The state of the hotels, resorts, and restaurant industry is dependent upon the quality of service exhibited by its frontliners and personnel. This study is to measure the service quality of selected resorts in the Municipality of Dauin, province of Negros Oriental, Philippines using a descriptive-correlational design. 120 customers of the six selected resorts that served as the respondents of this research. This study aims to measure the levels of customer satisfaction using the five dimensions of service quality: tangibility, reliability, responsiveness, assurance, and empathy. Data were collected mainly from the six selected resorts, after which results were tabulated, presented, analyzed, and interpreted. The findings show that tangibility is the weakest dimension while assurance is the strongest dimension of service quality. This implies that the level of satisfaction in all dimensions is yielding a positive SERVQUAL response. Hence, customers were satisfied with all dimensions of service quality

    The Determinant Factors of Family Dining Out Behaviours

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    This study aims to identify the determinant factors for family dining out behaviors. The primary data was collected from face to face questionnaire to 136 samples with sampling criteria sampling as such family status, Indonesian, and had minimum one dining out experience in the restaurant premises. Data was then analyzed with statistic descriptive and factor analysis. The findings showed that food taste, lack of time, and craving for specific food determined family the most upon deciding to dine out in the restaurant. Meanwhile, younger family tend to be determined more by food quality, while the older by lack of time. Further, despite the family background occupation either as paid- worker or employee, entrepreneur or housewife, all are determined the most by lack of time and food variability. In contrast, least determinant factor were calories consideration, advertisement, and other influenced. It can be concluded that different demographic led to different determinant factors that stimulate family to dine out. In addition, new five factors are formed from the previous eight factors consist of 17 items, which are as health, quality, lifestyle, convenience, and promotion. This study contributes to the of food and beverage literature that emphasizes for specific market of family during dining out in the restauran

    Historical Study of Arab Village Tourism in Gresik: Transformation of Religious Tourism in the Post-Covid-19 Era

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    The old city of Gresik is recognized for its Arab Kampong in Gapurosukolilo Village, home to the graves of the first harbor master and the first regent of Gresik. These sites have now become significant cultural heritage and pilgrimage tourism attractions. This study aims to investigate the conditions and impact of tourism in the Arab Kampong Gresik during the Covid-19 pandemic and to provide insights for the post-COVID-19 era. Employing a qualitative historical perspective, the research analyzes data from documents and interviews regarding past events. The findings reveal that during the pandemic, the number of tourists visiting the Arab Kampong of Gresik decreased, resulting in a substantial decline in the local community's income. The interpretation focuses on the processes of rethink, rebuild, and restart, which have led to the creation of strategic programs designed to assist the community in effectively navigating the challenges of the Post Covid-19 era

    Residents' Perceptions Of Religious Tourism And Its Socio-Economic Impacts In Brgy. Pomponan, Baybay City, Leyte

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    Religious tourism consists of pilgrimages, visiting holy sites and sacred structures, and travel for worship and devotion. Several studies have investigated the concept of religion and tourism, but relatively few have examined how the residents in the community view religious tourism and its effects on sacred sites. This research aims to determine the residents' perceptions of religious tourism and its socio-economic impacts in Brgy. Pomponan, Baybay City, Leyte in their church houses the Miraculous Image of Saint Antonio de Padua S.urvey questionnaires were distributed to 250 residents. Majority of the residents had a favorable view and perception of religious tourism and the presence of religious tourists and pilgrims in their community. Residents were appreciative of the positive impact that religious tourism had on their economy, with transportation and public utility infrastructure being the most significant. Furthermore, they praised the religious tourists' respect and appreciation for local customs and traditions, attributing it to the rich cultural exchange that led to the preservation of their traditions. The paper suggests management and development strategies to address the issues of traffic, congestion, and pollution caused by religious tourists, particularly during feast days and special events

    Visitors' Subjective Well Being: The Effect of the Motivational Sharing Travel Photos Through Instagram

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    Social media is a place where users can exchange information with fellow users, one of the information obtained is about tourism. In today's digital era, social media such as Instagram has become a popular platform for users to share their travel moments. By using social media one can find out a lot of information and reviews from visitors who have experience in tourism travel, so that they have considerations and decisions in visiting tourism places. The purpose of this study was to examine the effect of motivation to share photos on Instagram on visitors' experiences of subjective well-being in the tourism object of Air Manis Beach, Padang City.  The study used a quantitative with a causal associative approach. The data was obtained by distributing questionnaires online through Instagram users who have shared photos of their experiences visiting the tourism object of Air Manis Beach, Padang City. So that as many as 184 people were obtained, with a Likert scale. The data analysis technique used the Partial Least Square Structural Equation Modeling. The results found that recognition and status, enjoyment, and disclosure influenced visitors' experiences of subjective well-being in the tourism object of Air Manis Beach, Padang City. Meanwhile, tourism information did not affect visitors' experiences of subjective well-being in the tourism object of Air Manis Beach, Padang City. This study concluded that when people share motivational and inspiring travel photos via Instagram, they can feel an increase in subjective well-being

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    Journal of Business on Hospitality and Tourism (JBHOST) is based in Indonesia
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