41 research outputs found

    Promoting learning practices: moving towards innovation

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    As many authors have stated, the importance of organizational learning is fundamental in order to gain competitive advantage and survive in a turbulent environment. Many learning models have been studied in recent years. They have been used to analyze practices or aspects of learning in many industries. This paper aims to develop a particular framework in order to understand the determinants for organizational learning, depending on the firm鈥檚 general approach towards information and knowledge management. The theoretical framework is derived from Blackler and McDonald鈥檚 study, which focused on organizational learning approaches, and from Duncan and Weiss鈥檚 work, which studied attitudes towards knowledge management. This is applied to a particular context characterized by a high level of bureaucracy: the Italian banking industry. In particular, the study is conducted on a sample of 54 banks. The empirical analysis is carried out through questionnaires and interviews. Data is analyzed using statistical analysis. Results are shown and empirical implications are discussed, also in order to explain the reasons for the current situation.The past and the future of information systems: 1976-2006 and beyondRed de Universidades con Carreras en Inform谩tica (RedUNCI

    Technology and Organization Settings in Knowledge Networks: An Empirical Research in the Banking Industry

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    This paper presents a theoretical and an empirical study of knowledge networks. This is an emerging phenomenon and a common form of work structure adopted also in the banking industry. Starting from the theoretical perspective, this work focuses on knowledge as an important factor in the modern economy of hyper-competition, needed not just to win, but also to play. In fact, the structure of economy has shifted from a product-based strategy to a knowledge-based business. Among numerous definitions of knowledge proposed in the literature, we share the hermeneutical one. Successively, this paper studies network phenomenon as a form of collaborative work based on communication and collaboration. We aim to demonstrate why network structure best allows knowledge sharing practices inside a firm. Finally, we propose a study on sixty banks, realized using structured and unstructured questionnaires and interviews. Questionnaires try to analyse two main changing dimensions related to knowledge networks implementation: the organizational one and the technological one. We observe that a change toward a knowledge sharing culture and perspective is just in the early stage. Moreover, analysing the empirical results reached examining the sample, we demonstrate that banking industry can face many barriers to knowledge sharing practice through networks

    Promoting learning practices: moving towards innovation

    Get PDF
    As many authors have stated, the importance of organizational learning is fundamental in order to gain competitive advantage and survive in a turbulent environment. Many learning models have been studied in recent years. They have been used to analyze practices or aspects of learning in many industries. This paper aims to develop a particular framework in order to understand the determinants for organizational learning, depending on the firm鈥檚 general approach towards information and knowledge management. The theoretical framework is derived from Blackler and McDonald鈥檚 study, which focused on organizational learning approaches, and from Duncan and Weiss鈥檚 work, which studied attitudes towards knowledge management. This is applied to a particular context characterized by a high level of bureaucracy: the Italian banking industry. In particular, the study is conducted on a sample of 54 banks. The empirical analysis is carried out through questionnaires and interviews. Data is analyzed using statistical analysis. Results are shown and empirical implications are discussed, also in order to explain the reasons for the current situation.The past and the future of information systems: 1976-2006 and beyondRed de Universidades con Carreras en Inform谩tica (RedUNCI

    Customer Relationship Management in the Financial Industry

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    Technology and organizational settings in knowledge networks: an empirical research in the banking industry

    No full text
    This paper presents a theoretical and an empirical study of knowledge networks. This is an emerging phenomenon and a common form of work structure adopted also in the banking industry. Starting from the theoretical perspective, this work focuses on knowledge as an important factor in the modern economy of hyper-competition, needed not just to win, but also to play. In fact, the structure of economy has shifted from a product-based strategy to a knowledge-based business. Among numerous definitions of knowledge proposed in the literature, we share the hermeneutical one. Successively, this paper studies network phenomenon as a form of collaborative work based on communication and collaboration. We aim to demonstrate why network structure best allows knowledge sharing practices inside a firm. Finally, we propose a study on sixty banks, realized using structured and unstructured questionnaires and interviews. Questionnaires try to analyse two main changing dimensions related to knowledge networks implementation: the organizational one and the technological one. We observe that a change toward a knowledge sharing culture and perspective is just in the early stage. Moreover, analysing the empirical results reached examining the sample, we demonstrate that banking industry can face many barriers to knowledge sharing practice through networks

    Il 'nostro' e-learning: innovazioni didattiche e formative

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    Il volume raccoglie una serie di contributi atti a evidenziare il percorso evolutivo dell'e-learning in Universit\ue0 Cattolica. Un percorso che continua e che trae le proprie radici da valori esperenziali e progettuali che hanno visto nascere e consolidarsi nuove esperienze didattiche e una maturit\ue0 nel saper valutare approcci di insegnamento innovativi
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