Interpretation and reporting of process capability results: focus on improvement

A global financial services company followed a software-mediated process assessment (SMPA) approach based on ISO/IEC 15504, ISO/IEC 20000 and the IT Infrastructure Library (ITIL®). Using an action research approach, the Incident Management, Problem Management, and Change Management processes were assessed at two points in time during an ITSM process improvement project. This paper analyzes the results of the process assessments, highlights issues with the interpretation of the results, and offers an alternative method to report process capability results to motivate process improvement. The study found that by using the proportion of SMPA recommendations as a proxy measure for process improvement, the processes did improve yielding fewer recommendations in cycle 2 when compared to cycle 1 of the action research

A Situational Alignment Framework for PACS

This paper reports the outcomes of a study on an integrated situational alignment framework for picture archiving and communication systems (PACS) labeled as PISA. Following the design research cycle, complementary validation methods and pilot cases were used to assess the proposed framework and its operationalized survey. In this paper, the authors outline (a) the process of the framework’ development, (b) the validation process with its underlying iterative steps, (c) the outcomes of pilot cases, and (d) improvement opportunities to refine and further validate the PISA framework. Results of this study support empirical application of the framework to hospital enterprises in order to gain insights into their PACS maturity and alignment. We argue that the framework can be applied as a valuable tool for assessments, monitoring and benchmarking purposes and strategic PACS planning

The impact of big data analytics on firms’ high value business performance

Big Data Analytics (BDA) is an emerging phenomenon with the reported potential to transform how firms manage and enhance high value businesses performance. The purpose of our study is to investigate the impact of BDA on operations management in the manufacturing sector, which is an acknowledged infrequently researched context. Using an interpretive qualitative approach, this empirical study leverages a comparative case study of three manufacturing companies with varying levels of BDA usage (experimental, moderate and heavy). The information technology (IT) business value literature and a resource based view informed the development of our research propositions and the conceptual framework that illuminated the relationships between BDA capability and organizational readiness and design. Our findings indicate that BDA capability (in terms of data sourcing, access, integration, and delivery, analytical capabilities, and people’s expertise) along with organizational readiness and design factors (such as BDA strategy, top management support, financial resources, and employee engagement) facilitated better utilization of BDA in manufacturing decision making, and thus enhanced high value business performance. Our results also highlight important managerial implications related to the impact of BDA on empowerment of employees, and how BDA can be integrated into organizations to augment rather than replace management capabilities. Our research will be of benefit to academics and practitioners in further aiding our understanding of BDA utilization in transforming operations and production management. It adds to the body of limited empirically based knowledge by highlighting the real business value resulting from applying BDA in manufacturing firms and thus encouraging beneficial economic societal changes

An ontology supported risk assessment approach for the intelligent configuration of supply networks

As progress towards globalisation continues, organisations seek ever better ways with which to configure and reconfigure their global production networks so as to better understand and be able to deal with risk. Such networks are complex arrangements of different organisations from potentially diverse and divergent domains and geographical locations. Moreover, greater focus is being put upon global production network systems and how these can be better coordinated, controlled and assessed for risk, so that they are flexible and competitive advantage can be gained from them within the market place. This paper puts forward a reference ontology to support risk assessment for product-service systems applied to the domain of global production networks. The aim behind this is to help accelerate the development of information systems by way of developing a common foundation to improve interoperability and the seamless exchange of information between systems and organisations. A formal common logic based approach has been used to develop the reference ontology, utilising end user information and knowledge from three separate industrial domains. Results are presented which illustrate the ability of the approach, together with areas for further work

Open strategy and IT: A review and research agenda

Open strategy and IT: A review and research agend

Aligning Practices in a Pluralistic Healthcare Context using a Performance Improvement System

In this short paper we reconsider information technology (IT)-business alignment and explore the aligning of activities at the micro-level in a pluralistic healthcare context. This research-in-progress is based on the limited number of interviews undertaken thus far. More specifically, we investigate aligning in the activities associated with a performance improvement system at Northeast Care, a public healthcare network in the US. We build on Karpovsky and Galliers’ (2015) framework in order to examine current aligning practices and identify new practices. Our preliminary findings outline the t activities adopted in different stages of aligning, along with the benefits and challenges organizational actors face. We provide empirical evidence that aligning occurs dynamically and that it is thus important to focus on the interplay between the aligning stages and the approach undertaken at each stage. We, therefore, contribute to the literature on strategic alignment and IT, and extend Karpovsky and Galliers’ (2015) framework by incorporating additional activities and providing dynamic content

Profile of IS research published in the European Journal of Information Systems

This paper profiles the types of research activity that have been published in EJIS from 1997 to 2007. Our analysis includes variables such as the most productive authors, citation analysis, universities associated with the most research publications, geographic diversity, authors’ background, subject areas most often investigated, unit of analysis and research methodologies. The classification of the topics and methodologies used by the most highly published authors will help prospective authors gauge whether their paper is suitable for EJIS. The major geographical source of information system (IS) research published in EJIS is from AIS region 2 (Europe, the Middle East and Africa), but with a substantial AIS region 1 (American-based researchers and universities) and AIS region 3 (Asia–Pacific) contribution. The most common research method used is the case study approach, with other methods such as surveys and library research also used frequently. IS management and IS development are the two most researched IS topics published in EJIS. This research and results reported in this paper are comparable with a previous paper published about the Information Systems Journal. Any further such studies will thus be able to make similar comparisons between these journals and any others that have subsequently been covered in this way. The paper concludes with the need for more substantive research on the topic if journal comparisons are to achieve their potential