La influencia de la cultura sobre la búsqueda de información. El caso de la vivienda para 'turismo residencial' en la Costa Blanca.

The influence of culture in the buying decision process is analyzed by focusing on the information seeking behaviour for a product representing a complex decision making. The literature proves the importance of culture for the decision process while there are hardly any studies available for the real-estate sector. Using a cultural specific approach, the influence of culture (represented by the dimensions of horizontal and vertical individualism and collectivism, risk aversion, and future time perspective) on information seeking behaviour (importance of information sources, information search effort, cognitive effort and perceived risk) is analyzed. The study, with a sample of people from three European countries - Spain, Germany and United Kingdom - who bought a house for residential tourism within the last four years in the Costa Blanca area found significant influences of culture on the different groups and variables considered. Se realiza un análisis de la influencia de la cultura sobre el proceso de decisión de compra, centrándose en la etapa de búsqueda de información en un bien de decisión de compra compleja. La literatura ha incidido en la importancia de la cultura como factor importante, aunque apenas hay literatura en el ámbito del marketing del sector inmobiliario. Tras adoptar un enfoque específico-cultural, se analiza la influencia diferencial de la cultura (medida mediante las dimensiones 'verticalidad-horizontalidad' y 'colectiva-individual', la aversión al riesgo y la orientación al tiempo) sobre la búsqueda de información medida mediante la importancia dada a las fuentes de información, los esfuerzos de búsqueda y cognitivo y el riesgo percibido. El estudio, realizado en una muestra de compradores de vivienda para turismo residencial en los últimos 4 años en la CostaBlanca, procedentes de 3 países europeos -España, Alemania y Reino Unido- muestra la influencia real y significativa de la cultura en los diversos colectivos y variables consideradas.: Marketing Inmobiliario, Comportamiento del consumidor cross-cultural, Estudio Intercultural, Vivienda, Turismo Residencial, Cultura, Búsqueda de Información, Proceso de Toma de Decisiones. Real-estate marketing, Cross-cultural consumer behaviour, Intercultural study, Residential tourism, Culture, Information seeking, Decision making process.

El comportamiento de queja y reclamación y la insatisfacción del consumidor

Administración y Dirección de Empresa

Seller Responsiveness to the Customer Complaining and its Effect on Postcomplain Behaviors

Este estudio analiza la relación entre la sensibilidad del vendedor (SV) a la reclamación del cliente y sus comportamientos postqueja: intención de recompra, comunicación oral e informal –WOM– (positiva, negativa), queja (intención futura, ante terceros) y abandono. Desarrollamos un indicador para medir su percepción de SV, que ajusta a una función de la familia de distribuciones Johnson SB. Usando este índice, la intención de recompra, de abandono y de queja futura presentan niveles significativamente diferentes según sea la SV, no ocurriendo lo mismo para queja ante terceros y WOM (positiva o negativa). No se encuentra un efecto de halo de la creencia general sobre los vendedores en la influencia de la sensibilidad percibida en el vendedor sobre los comportamientos postqueja. Finalmente se discute el rol delThis study analizes the relation between seller’s sensitivity or responsiveness to the customers complainings and their postcomplaint behaviors: loyalty/retention, word–of–mouth responses (positive and negative), future complaining intention, third party response (public or private) and exit or customer deception. We develop a seller’s responsiveness index that fits for a Johnson SB function. Using this index we find that the higher perceived seller’s responsiveness, the higher future purchase intention, the higher future complaints and the lower customer deception or exit. No significant results have been found for third party and positive and negative word–of–mouth responses. The «halo effect» of customer’s general perception–of–salespeople on salesperson responsiveness for a specific claim has not been found. Finally we discuss the role of salesperson in complaining behavior, and we offer academic and managerial recommendations.Administración y Dirección de Empresa

Privacy paradox in the mobile environment: The influence of the emotions

The increasing relevance of personal information has sparked a broad debate on privacy issues on the ubiquitous Internet. The so called ‘privacy paradox’ aims to explain through rational decision-making models the contradictions between stated digital privacy concerns and the actual behaviors in mobile platforms. An analysis of the emotions that arise when users know about unauthorized personal data disclosure is proposed. A survey of smartphone users was conducted shortly after the Cambridge Analytica / Facebook scandal took place, in order to analyze the nature and intensity of a user’s emotions in relation to their knowledge of privacy breaches. The results support the paradox of privacy from an emotional perspective: although the reported emotions are intense, there is no relationship between the management that users make of their privacy settings in social networks and mobile applications and the nature and intensity of the emotions reported

Attitudes toward organic products: a cross-national comparison and scale validation

Propósito – Este estudio examina las propiedades formales y métricas de la escala de actitudes hacia los productos orgánicos de Gil et al. (2000), que es la escala más popular para medir estas actitudes. Metodología – La muestra incluye 4.992 compradores principales en hogares de Hong Kong, Alemania, Noruega, España y el Reino Unido. El cuestionario se distribuyó utilizando un panel de consumidores, y el trabajo de campo se llevó a cabo mediante entrevistas online asistidas por ordenador. El enfoque se basó en un análisis factorial confirmatorio y en la invariancia de las medidas, así como en un análisis del formato utilizando un método descriptivo de redacción-sintáctico-semántico. Hallazgos – La escala refleja un enfoque de actitud basada en el objeto. Su uso ha sido muy variado (en redacción, semántica de sus redacciones y los atributos que mide). Se encuentra una estructura de dos factores que cumple con las condiciones métricas (fiabilidad y validez). Sin embargo, el análisis de invariancia muestra que la escala se comporta de manera diferente en distintos países. Limitaciones/implicaciones de la investigación – Esta escala ofrece un buen punto de partida para medir las actitudes hacia los productos orgánicos, pero requiere un refinamiento para adaptarse a la evolución del consumidor y para mejorar su validez métrica. Se recomienda verificar su aplicabilidad en los estudios internacionales comparados. Originalidad/valor – Este es el primer estudio que evalúa el formato y las características cuantitativas de esta escala a nivel internacional. Para los académicos y las empresas con intereses internacionales, evitar el uso de escalas con propiedades deficientes a nivel transnacional puede mejorar el diseño de futuros estudios y ahorrar dinero a través de una elección más informada de la escala actitudinal.Purpose – This study aims to examine the formal and metric properties of Gil et al.’s (2000) scale of attitudes toward organic products, which is the most popular scale to measure these attitudes. Design/methodology/approach – The sample consisted of 4,992 household shoppers living in Hong Kong, Germany, Norway, Spain and the UK. The questionnaire was distributed using a third-party consumer panel, and the fieldwork was conducted using computer-assisted Web interviewing. The approach was based on confirmatory factor analysis and measurement of invariance, as well as format analysis using a wordingsyntactic and semantic descriptive method. Findings – The scale reflects an attitude-toward-object model approach. Its use has been heavily varied (in terms of wording, item semantics and the attributes to be measured). A two-factor structure that meets the metric conditions (reliability and validity) is found. However, the analysis of invariance shows that the scale behaves differently in different countries. Research limitations/implications – This scale offers a good starting point for measuring attitudes toward organic products. However, it requires refinement to adapt to consumer evolution and improve its metric validity. Verification of its applicability in cross-national studies is recommended. Originality/value – To the best of the authors’ knowledge, this is the first study that assesses the format and quantitative characteristics of this scale on a cross-national level. For scholars and companies with international interests, preventing the use of scales with poor properties at the transnational level can improveAdministración y Dirección de Empresa

Privacy paradox in mobile environments: The influence of the emotions

The increasing relevance of personal information has sparked a broad debate on privacy issues on the ubiquitous Internet. The so called ‘privacy paradox’ aims to explain through rational decision-making models the contradictions between stated digital privacy concerns and the actual behaviors in mobile platforms. An analysis of the emotions that arise when users know about unauthorized personal data disclosure is proposed. A survey of smartphone users was conducted shortly after the Cambridge Analytica / Facebook scandal took place, in order to analyze the nature and intensity of a user’s emotions in relation to their knowledge of privacy breaches. The results support the paradox of privacy from an emotional perspective: although the reported emotions are intense, there is no relationship between the management that users make of their privacy settings in social networks and mobile applications and the nature and intensity of the emotions reported.

Effect of immunocastration on behaviour and blood parameters (cortisol and testosterone) of Holstein bulls

To evaluate the effect that immunocastration has on behaviour, testosterone and cortisol levels of feedlot Holstein bulls, 720 intact animals aged between 7 and 8 months, weighing 232±1.19 kg were randomly assigned to two treatments: immunocastration using the Bopriva vaccine and a placebo (360 animals per treatment). The bulls were slaughtered at day 239 of treatment. Animals were vaccinated on days 1, 21, 101, and 181, and on those same days testosterone levels were measured; while cortisol, glucose and creatin kinase measurements were done on day 181 and during exanguination at slaughter. Sexual, aggressive and social behaviours were evaluated and it was found that intact bulls showed a higher average of head butts, mounting, threats, flehmen sign and sniffing (P<0.05), no differences were found for vocalisations, lowering of the head and grooming (P>0.05). Testosterone levels in intact bulls remained at 0.47ng/mL throughout the study, however, by day 181 differences (P<0.05) were observed in immunised bulls, with values of 0.22ng/mL. At slaughter, testosterone levels were 0.21 ± 0.06 ng/mL in immunocastrated bulls and 0.54 ± 0.06 ng/mL in the placebo group. The use of immunocastration with Bopriva has shown to be effective to reduce testosterone, sexual and aggressive behaviours on Holstein bulls

Análisis del proceso de segmentación de mercados : un enfoque de investigación, decisión y estrategia / Francisco José Sarabia Sánchez ; director José Luis Munuera Alemán.

Tesis-Universidad de Murcia.Consulte la tesis en: BCA. GENERAL. ARCHIVO UNIVERSITARIO. TM 707