Getting our hands dirty: why academics should design metrics and address the lack of transparency

Metrics in academia are often an opaque mess, filled with biases and ill-judged assumptions that are used in overly deterministic ways. By getting involved with their design, academics can productively push metrics in a more transparent direction. Chris Elsden, Sebastian Mellor and Rob Comber introduce an example of designing metrics within their own institution. Using the metric of grant income, their tool ResViz shows a chord diagram of academic collaboration and aims to encourage a multiplicity of interpretations

Technologies and Social Justice Outcomes in Sex Work Charities: Fighting Stigma, Saving Lives

Sex workers' rights are human rights, and as such are an issue inherently based in social, criminal, and political justice debates. As HCI continues to move towards feminist and social justice oriented research and design approaches, we argue that we need to take into consideration the difficulties faced by sex workers; and explore how technology can and does mediate social justice outcomes for them. We contribute directly to this challenge by providing an empirical account of a charity whose work is built on the underlying move towards social and criminal justice for sex workers in the UK. Through ethnographic fieldwork, meetings, interviews, surveys, and creative workshops we describe the different points of view associated with the charity from a variety of stakeholders. We discuss their service provision and the ways in which HCI is uniquely positioned to be able respond to the needs of and to support sex work support services

ImpaCT2: learning at home and school: case studies

Strand 3 explored the nature of teaching and learning involving ICT in various settings, with a focus on the views of pupils, teachers, and parents. Working in 15 of the 60 schools selected for Strands 1 and 2, this project focused on: learning and teaching environments; learning and teaching styles; and the impact of networked technologies on the perceptions of teachers, managers, pupils and parents. ImpaCT2 was a major longitudinal study (1999-2002) involving 60 schools in England, its aims were to: identify the impact of networked technologies on the school and out-of-school environment; determine whether or not this impact affected the educational attainment of pupils aged 8 - 16 years (at Key Stages 2, 3, and 4); and provide information that would assist in the formation of national, local and school policies on the deployment of ICT

What Happens to Digital Feedback? Studying the Use of a Feedback Capture Platform by Care Organisations

In this paper we report on a four-month long field trial of ThoughtCloud, a feedback collection platform that allows people to leave ratings and audio or video responses to simple prompts. ThoughtCloud was trialled with four organisations providing care services for people with disabilities. We conducted interviews with staff and volunteers that used ThoughtCloud before, during and after its deployment, and workshops with service users and staff. While the collection of feedback was high, only one organisation regularly reviewed and responded to collected opinions. Furthermore, tensions arose around data access and sharing, and the mismatch of values between ‘giving voice’ and the capacity for staff to engage in feedback practices. We contribute insights into the challenges faced in using novel technologies in resource constrained organisations, and discuss opportunities for designs that give greater agency to service users to engage those that care for them in reflecting and responding to their opinions

Maye Ma Leka – Reframing Congolese-Swedish Colonial Entaglements

This article will discuss an artistic research project exploring a repressed part of Swedish colonial history by unboxing and unfolding a hidden trove of photographs and films amassed by Swedish Missionaries in Congo. The transdisciplinary and transnational research project explores how material traces of Swedish colonial history can support contemporary discourses, processes, and practices of recovery from the colonial period's devaluation of indigenous knowledge systems.  By developing a participatory practice based on artistic research methods, the project contributes new perspectives on critical re-examinations and future knowledge in artistic research.

"I'd want to burn the data or at least nobble the numbers": Towards data-mediated building management for comfort and energy use

In this paper, we explore the role of pervasive environmental sensor data in workplace building management. Current interactions between management and workplace occupants are limited by the gap between experiences of (dis)comfort (i.e. individual preferences and perceptions) and the rigid objectivity of organisational policies and procedures such as static setpoint temperatures for indoor spaces. Our hypothesis is that pervasive sensor data that captures the indoor climate can provide an effective platform from which to more successfully communicate about comfort and energy use. Through a qualitative study with building managers and occupants, we show that while data does not necessarily resolve these tensions, it provides an engaging forum for a more inclusive building management process, and we outline directions for taking a more conversational approach in the design of comfort and energy-use interventions for the workplace

BallotShare:an exploration of the design space for digital voting in the workplace

Digital voting is used to support group decision-making in a variety of contexts ranging from politics to mundane everyday collaboration, and the rise in popularity of digital voting has provided an opportunity to re-envision voting as a social tool that better serves democracy. A key design goal for any group decision-making system is the promotion of participation, yet there is little research that explores how the features of digital voting systems themselves can be shaped to configure participation appropriately. In this paper we propose a framework that explores the design space of digital voting from the perspective of participation. We ground our discussion in the design of a social media polling tool called BallotShare; a first instantiation of our proposed framework designed to facilitate the study of decision-making practices in a workplace environment. Across five weeks, participants created and took part in non-standard polls relating to events and other spontaneous group decisions. Following interviews with participants we identified significant drivers and limitations of individual and collective participation in the voting process: social visibility, social inclusion, commitment and delegation, accountability, influence and privacy

ImpaCT2: the impact of information and communication technologies on pupil learning and attainment

The report explores the impact of networked technologies on patterns of use of ICT in English, Mathematics and Science at Key Stages 2, 3 and 4 and the relative gain for high ICT users versus low ICT users in each of these subjects. This publication reports primarily on the outcomes of Strand 1, but draws on some material from the other strands of the study. ImpaCT2 was a major longitudinal study (1999-2002) involving 60 schools in England, its aims were to: identify the impact of networked technologies on the school and out-of-school environment; determine whether or not this impact affected the educational attainment of pupils aged 8 - 16 years (at Key Stages 2, 3, and 4); and provide information that would assist in the formation of national, local and school policies on the deployment of ICT

Emotion Work in Experience-Centred Design

Experience Centred Design (ECD) implores us to develop empathic relationships and understanding of participants, to actively work with our senses and emotions within the design process. However, theories of experience-centred design do little to account for emotion work undertaken by design researchers when doing this. As a consequence, how a design researcher’s emotions are experienced, navigated and used as part of an ECD process are rarely published. So, while emotion is clearly a tool that we use, we don’t share with one another how, why and when it gets used. This has a limiting effect on how we understand design processes, and opportunities for training. Here, we share some of our experiences of working with ECD. We analyse these using Hochschild’s framework of emotion work to show how and where this work occurs. We use our analysis to question current ECD practices and provoke debate