Improving the Services Quality of Educational Staff Based on Satisfaction and Loyalty Analysis of Nursing Students

Introduction: Educational staff services play a role in determining the quality of education. Service quality is able to provide satisfaction for students. Students who were satisfied with the perceived quality will develop student loyalty to the institution. The purpose of this study was to assess the effect of educational staff service quality with the satisfaction and loyalty of nursing students so that the educational institutions as service providers are able to provide the best service and survive in the midst of competition. Method: The study was an explanative survey with a cross-sectional design. Data collection was conducted using both quantitative (questionnaires) and qualitative (Focus Group discussion/FGD) methods. This study used proportional random sampling, with 110 students as samples. The variables in this research were customer expectations, perceived quality, student satisfaction and loyalty. The data was collected by a questionnaire and analyzed by linear regression, while FGD was conducted in two different groups (students and staff’s managers). Result: The result of the study explains the influence of student expectations on the perceived quality of the educational staff with a p-value = 0,002. There was no influence of student expectation on student satisfaction with a p-value = 0,156. The influence of the perceived quality of the educational staff towards student satisfaction had a p-value = 0,000. The influence of student satisfaction on student loyalty had a p-value = 0,000. Conclusion: The fulfilment of student expectations will have a positive impact on perceived quality. Furthermore, the positively perceived quality will create student satisfaction and student loyalty towards the educational institutions. For further research, it is suggested to examine the effect of satisfaction on student complaints

EDUKASI PERILAKU HIDUP SEHAT DAN BERSIH DALAM ADAPTASI KEBIASAAN BARU

The Covid-19 pandemic has spread throughout all countries including Indonesia. Kediri Regency has also experienced the impact and has become an area in the red zone category for the Covid-19 pandemic. The continued spread of covid 19 has made the government implement conditions to make peace with the corona virus through healthy and clean living habits. The purpose of this activity is to increase public knowledge about clean and healthy living habits by washing hands properly, and proper cough etiquette in a new life order. The activities carried out were in the form of health education using leaflets, songs / movements and distribution of masks. There is an increase in public knowledge about clean and healthy living habits regarding hand washing and cough etiquette towards adapting to new habits

Intention of nurses to accept covid-19 vaccination

Introduction: The coronavirus disease 2019 (COVID-19) pandemic caused by Severe Acute Respiratory Syndrome-Coronavirus 2 (SARS-CoV-2) had spread worldwide. Nurses as health care workers (HCWs) are at great risk of contracting the virus, so they are prioritized for accepting the Covid-19 vaccination. This study aimed to determine the intention of nurses to accept the covid-19 vaccination. Method: This online survey was given to all nurses in East Java who are scheduled to get the Covid-19 vaccine and had not been confirmed of Covid-19. This survey was conducted during 20th-27th February 2021 and distributed through social media. Data analysis used using an ordinal logistic regression. Result: A total of 150 nurses in East Java responded to this survey. Most of the participants were female (68.67%), aged 30-39 years (59.33%), married (67,33%), worked less than 10 years (58.33%), graduated from Ners (60%), worked in non-covid rooms (70 %), had good knowledge about vaccines (85,33%), and had no anxiety about receiving the covid-19 vaccine (66%). There were 69.33% of nurses intend to accept vaccination, 14% had no intention to accept vaccination, and 16.67% were still unsure. Intention to accept vaccination was influenced by marital status (p= 0.043) and anxiety level (p=0.041). Conclusion: The intention to accept the COVID-19 vaccination reached 69,33% among nurses. The intention to refuse and hesitate to accept vaccines was caused by doubts about the effectiveness and safety of the vaccine. Keywords: COVID-19 nurses vaccination vaccine acceptance vaccine hesitanc

The IMPLEMENTATION OF A SMOKE-FREE AREA POLICY IN SMA NEGERI 2 NGANJUK

Background:Smoke-free policies in school established to protect and reduce young students' smoking rates from cigarette smoke's harmfulness. This research to describe implementation of smoke-free policies in school and determine factors influencing the policy's implementation. Method: Qualitative research design and descriptive. Informants determined use purposive sampling. Subjects research were headmaster, student vice headmaster, counseling teachers, homeroom teachers, employees, and students. Technique data collection were observation, interviews, and documentation. Validity data was checked with triangulation technique. Qualitative data analysis used an interactive model based on theory of George C. Edward III, which consists of communication, resources, dispositions, and bureaucratic structures. Result: Smoke-free policies in school hasn’t been implemented optimally, especially in the resource. There are some teachers and employees who still smoke. There isn’t specific budget for the implementation of the smoke-free policies. Billboards facilities with no smoking or smoke-free area are still limited. Supporting factor is communication; smoke-free area policy always communicated to school residents. Disposition factor; there is commitment of policy implementers. Bureaucratic structure factor; there is SOP's existence in implementing the policies. Conclusion: Implementation of smoke-free policies in school has not been maximized, so it needs to be supported by all factors, both communication factors, resource factors, disposition factors, and bureaucratic factors. Keywords: implementation, policy, smoke-free are

PENINGKATAN MUTU PELAYANAN TENAGA KEPENDIDIKAN BERDASARKAN ANALISIS KEPUASAN DAN LOYALITAS MAHASISWA KEPERAWATAN DI STIKES GANESHA HUSADA KEDIRI

Layanan tenaga kependidikan berperan dalam menentukan mutu pendidikan. Layanan yang berkualitas mampu memberikan kepuasan kepada mahasiswa. Mahasiswa yang puas dengan layanan yang dirasakan akan tercipta loyalitas mahasiswa terhadap institusi tersebut. Tujuan dari penelitian ini adalah untuk menilai pengaruh mutu pelayanan tenaga kependidikan terhadap kepuasan dan loyalitas mahasiswa keperawatan, sehingga institusi pendidikan sebagai penyedia jasa mampu memberikan layanan yang terbaik dan bertahan di tengah persaingan. Metode: Jenis penelitian ini adalah eksplanative survey dengan desain cross sectional. Pengumpulan data dilakukan secara kuantitatif (kuesioner) dan kualitatif (Focus Group Discussion/FGD). Penelitian ini menggunakan proporsional random sampling, dengan jumlah sampel 110 mahasiswa, sedangkan FGD dilakukan dua kali dengan 10 mahasiswa dan 6 orang pakar. Variabel dalam penelitian ini adalah harapan mahasiswa, pelayanan yang dirasakan, kepuasan mahasiswa dan loyalitas mahasiswa. Data dikumpulkan dengan menggunakan kuesioner dan dianalisis dengan regresi linear. Hasil: Data dari hasil penelitian menerangkan bahwa terdapat hubungan yang cukup kuat antara harapan mahasiswa dengan mutu pelayanan yang dirasakan dengan nilai β=0,290. Harapan tidak berhubungan secara langsung dengan kepuasan mahasiswa dengan nilai β=-0,065. Hubungan yang kuat dan positif antara mutu pelayanan yang dirasakan mahasiswa dengan kepuasan mahasiswa dengan nilai β=0,910. Hubungan yang positif kepuasan mahasiswa dengan loyalitas mahasiswa dengan nilai β=0,456. Kesimpulan: Terpenuhinya harapan mahasiswa akan memberikan hubungan positif pada pelayanan yang dirasakan, yang selanjutnya akan menciptakan kepuasan mahasiswa. Mahasiswa yang puas menumbuhkan loyalitas mahasiswa terhadap institusi. Bagi peneliti selanjutnya diharapkan meneliti hubungan kepuasan dengan komplain mahasisw