Design of robust service operations using cybernetic principles and simulation

Information flows in a service organisation allow business units to co-ordinate their response to changes in the operating environment. Processes and interactions can be designed so that the right information flows to the right people, at the right time to make effective decisions regarding job priorities and allocation of limited resource. This paper develops an analysis framework and simulation approach to identify the internal information flows an organisation needs to “tune itself” for changing conditions, thus making itself more robust to uncertainties. The ideas are developed and illustrated through a case study with a major telecoms company.International Design Conference - DESIGN 201

The P3 platform: an approach and software system for developing diagrammatic model-based methods in design research

Many issues in design and design management have been explored by building models which capture the relationships between different aspects of the problem at hand. These models require computer support to construct and analyse. However, appropriate modelling tools can be time-consuming to develop in a research environment. Reflecting upon five design research projects, this paper proposes that such projects can be facilitated by recognising the iterative and tightly-coupled nature of research and tool development, and by attempting to minimise the effort of solution prototyping within this process. Our approach is enabled by a software platform which can be rapidly configured to implement many conceivable modelling approaches. This configurability is complemented by an emerging library of modelling and analysis approaches tailored to explore design process systems. The platform-based approach enables any mix of modelling concepts to be easily created. We propose it could thus help researchers to explore a wide range of questions without being constrained to existing conventions for modelling – or for model integration

An introduction to the Cambridge advanced modeller

Complex products and their development processes may be viewed as systems, whose different aspects can be modelled as networks of interactions between elements in different domains. Many approaches have been proposed to explore, support or improve engineering processes by building such models. Developing these approaches, and applying them to problems of realistic complexity, often requires specialised computer software suitable for manipulating large data sets. However, creating suitable tools can be difficult–because software development is time-consuming and requires skills that many researchers and practitioners do not possess. We developed an approach which aims to address this problem by recognising the iterative nature of modelling research and its often tight coupling with prototype software development, and by reducing the effort of software prototyping and revision within this process. The approach is enabled by, and embodied in, the Cambridge Advanced Modeller (CAM)–a configurable software platform we have developed, refined and applied over several years and through a number of research projects

Ultraviolet protection on a snowball Earth

Habitats in the Antarctic provide an insight into habitats available on snowball earth. Physical UV protection on snowball earth would have been dominated by the manifestations of ice and snow in different habitats. The snowball period was a golden age of UV protection

VLA observations of a sample of galaxies with high far-infrared luminosities

Preliminary results are presented from a radio survey of galaxies detected by the IRAS minisurvey. It was found that the main difference between galaxies selected in the far infrared and those selected in the optical is that the former have higher radio luminosities and that the radio emission is more centrally concentrated. There is some evidence that the strong central radio sources in the galaxies selected in the infrared are due to star formation, the star formation rate divided by the volume in which the star formation is occuring is 100 to 1000 times greater in the galaxies selected in the infrared than in the disks of normal galaxies

THE CHANGING INFORMATION NEEDS OF FARMERS IN THE U.S. AND EUROPE

Both policy and market forces are causing unprecedented changes in agricultural structure and management in both the United States and in Europe. These changes will have profound impacts on the role of universities and extension services who provide information and education to farmers. This paper discusses some of the emerging and anticipated changes in information content and delivery in both the US and the EU. Some of the primary issues US agricultural producers will need to address as a result of the changes in the agricultural industry and policy include: strategic positioning, transferring management capabilities, frequent performance monitoring, evaluating new technology, monitoring external factors, managing information, and accountability. The information needs of farmers in Europe are closely linked to the evolution of the Common Agricultural Policy (CAP) of the European Union. The general agricultural policy framework is briefly presented in the paper. Price reduction, agri-environmental measures enhancement, and rural development policy are the most important elements of CAP reform. European agriculture is in the midst of major changes, mostly started in 1992, but destined to continue and increase in the near future. Different approaches to manage the agricultural sector involve the need for a different information system for farmers. It means not only new content in information, but also new ways to inform and do technical assistance. The primary information needs out are: farm management, risk management, EU programs and measures, quality production, low input and organic farming, marketing and advertising management, new technology introduction, structural adjustment funds management, investment decisions, rural tourism and recreational activities management. European agriculture is on the path to large and challenging changes. There is no way for farmers alone to manage these changes, and remain competitive in the market. Providing information has become the most important part of the extension activity. Information must include training sessions, demonstrations in the field, and assessment, together with the farmers, of the activities and the results obtained. There are many similarities in the farm management information needs of farmers in the US and EU. A critical factor for the Extension Services in the future is to adjust rapidly to the changes, and quickly develop new content and delivery plans for farmers' training. The challenge for universities and extension services to respond to the information needs will strain their resources. Collaborative efforts between our institutions may prove more valuable as faculty attempt to develop research and educational programs relevant to the emerging information needs. In addition, cooperation with the growing private sector agricultural education programs will probably be essential if public education and information delivery systems are to remain relevant.Farm Management,

Fair Pay to Play: The Compensation Debate and The Exploitation of Black Student-Athletes

The National Collegiate Athletics Association (NCAA), which is the governing board for intercollegiate athletics in the United States, earns large amounts of revenue from major college sports like Division I football and men’s basketball but does not provide any compensation beyond basic athletic scholarships to the student-athletes who generate the revenue. In recent years, the NCAA has come under increased scrutiny due to what is perceived as hypocrisy—that is, the NCAA using its student-athletes to generate hundreds of millions of dollars in revenue but refusing to provide fair compensation to the student-athletes. Because a majority of student-athletes on Division I football and men’s basketball teams are black, many scholars have accused the NCAA of implementing racist policies that exploit black student-athletes. This paper provides a critical analysis of the NCAA as a microcosm of American society, including the disparate impact of the NCAA’s amateurism policy and the commercialization of intercollegiate athletics on black student-athletes. Specifically, the paper examines the history of racism and segregation in America and in intercollegiate athletics, the integration of black student-athletes onto college sports teams, discrimination against black student-athletes within sports, the rise of capitalism in intercollegiate sports, the diminishing concept of amateurism, and the role of race in the NCAA’s refusal to pay a fair wage to student-athletes. The paper discusses various theoretical perspectives regarding the exploitation of black student-athletes and offers a proposal for the reform of intercollegiate athletics. The paper concludes that it is hypocritical for the NCAA to use student-athletes to generate billions of dollars in revenue, distribute large proportions of the revenue to everyone but the student-athletes who generate it, and claim “amateurism” as the reason for its refusal to pay fair compensation to student-athletes

Informed citizen and empowered citizen in health: results from an European survey

Background: The knowledge about the relationship between health-related activities on the Internet (i.e. informed citizens) and individuals? control over their own experiences of health or illness (i.e. empowered citizens) is valuable but scarce. In this paper, we investigate the correlation between four ways of using the Internet for information on health or illness and citizens attitudes and behaviours toward health professionals and health systems and establish the profile of empowered eHealth citizens in Europe. Methods: Data was collected during April and May 2007 (N = 7022), through computer-assisted telephone interviews (CATI). Respondents from Denmark, Germany, Greece, Latvia, Norway, Poland and Portugal participated in the survey. The profiles were generated using logistic regressions and are based on: a) socio-demographic and health information, b) the level of use of health-related online services, c) the level of use of the Internet to get health information to decide whether to consult a health professional, prepare for a medical appointment and assess its outcome, and d) the impact of online health information on citizens? attitudes and behavior towards health professionals and health systems. Results: Citizens using the Internet to decide whether to consult a health professional or to get a second opinion are likely to be frequent visitors of health sites, active participants of online health forums and recurrent buyers of medicines and other health related products online, while only infrequent epatients, visiting doctors they have never met face-to-face. Participation in online health communities seems to be related with more inquisitive and autonomous patients. Conclusions: The profiles of empowered eHealth citizens in Europe are situational and country dependent. The number of Europeans using the Internet to get health information to help them deal with a consultation is raising and having access to online health information seems to be associated with growing number of inquisitive and self-reliant patients. Doctors are increasingly likely to experience consultations with knowledgeable and empowered patients, who will challenge them in various ways

On the accretion mode of the intermediate polar V1025 Centauri

The long white-dwarf spin periods in the magnetic cataclysmic variables EX Hya and V1025 Cen imply that if the systems possess accretion discs then they cannot be in equilibrium. It has been suggested that instead they are discless accretors in which the spin-up torques resulting from accretion are balanced by the ejection of part of the accretion flow back towards the secondary. We present phase-resolved spectroscopy of V1025 Cen aimed at deducing the nature of the accretion flow, and compare this with simulations of a discless accretor. We find that both the conventional disc-fed model and the discless-accretor model have strengths and weaknesses, and that further work is needed before we can decide which applies to V1025 Cen.Comment: 9 pages, 8 figures, To appear in MNRAS, includes low-res figures to reduce siz

Polarized X-rays from Magnetized Neutron Stars

We review the polarization properties of X-ray emission from highly magnetized neutron stars, focusing on emission from the stellar surfaces. We discuss how x-ray polarization can be used to constrain neutron star magnetic field and emission geometry, and to probe strong-field quantum electrodynamics and possibly constrain the properties of axions.Comment: to appear in "X-ray Polarimetry: A New Window in Astrophysics", edited by R. Bellazzini, E. Costa, G. Matt and G. Tagliaferri (Cambridge University Press