Customer Service During the Health Emergency in the La Condamine Shopping Centre

Sales management involves the establishment of strategic objectives, development and control of the action plan, and planning and management of the necessary resources to increase revenue. Customer service is a fundamental marketing tool and has a direct impact on sales. It is responsible for establishing places of contact with customers and for using channels while establishing relationships with them before, during, and after the sale of a good or service [6]. The purpose of this work was to analyze and predetermine how the quality of customer service influenced sales during the health emergency at the La Condamine Shopping Center in the city of Riobamba. The study sample included 200 merchants. The results show a need for improvement in customer service by the sales representative in order to increase their sales. Keywords: customer care, service, sales, consumers, pandemic. Resumen La gestión en ventas involucra el establecimiento de objetivos estratégicos, el desarrollo y el control del plan de acción, la planificación y la gestión de los recursos necesarios que permita incrementar los ingresos. La atención al cliente es una herramienta fundamental del marketing y consecuentemente tiene una incidencia directa sobre las ventas, es la encargada de establecer lugares de contacto con los clientes, utilizando canales al tiempo de establecer relaciones con ellos, antes durante y después de la venta de un bien o un servicio. [6]. El propósito del presente trabajo fue analizar y predeterminar como el servicio de atención al cliente influyo en las ventas durante la emergencia sanitaria en el Centro Comercial La Condamine de la ciudad de Riobamba La muestra con quienes se realizó el estudio corresponden a 200 comerciantes. Los resultados muestran que los vendedores deben mejorar la atención al cliente para poder aumentar las ventas en sus negocios. Palabras Clave: atención al cliente, servicio, ventas, consumidores, pandemia

The merger history of massive spheroids since z~1 is size independent

Using a compilation of 379 massive (stellar mass M > 10^{11} M_Sun) spheroid-like galaxies from the near-infrared Palomar/DEEP-2 survey, we have probed, up to z~1, whether the presence of companions depends on the size of the host galaxies. We have explored the presence of companions with mass ratios down to 1:10 and 1:100, with respect to the central massive galaxy, and within a projected distance of 30, 50 and 100 kpc of these objects. We find evidence for these companions being equally distributed around both compact and extended massive spheroids. This finding suggests that, at least since z~1, the merger activity in these objects is rather homogeneous across the whole population and its merger history is not affected for the size of the host galaxy. Our result could indicate that both compact and extended massive spheroid-like galaxies are growing in size at the same rate.Comment: 9 pages, 6 figures, accepted for publication in MNRA

Recent Advances in Chromospheric and Coronal Polarization Diagnostics

I review some recent advances in methods to diagnose polarized radiation with which we may hope to explore the magnetism of the solar chromosphere and corona. These methods are based on the remarkable signatures that the radiatively induced quantum coherences produce in the emergent spectral line polarization and on the joint action of the Hanle and Zeeman effects. Some applications to spicules, prominences, active region filaments, emerging flux regions and the quiet chromosphere are discussed.Comment: Review paper to appear in "Magnetic Coupling between the Interior and the Atmosphere of the Sun", eds. S. S. Hasan and R. J. Rutten, Astrophysics and Space Science Proceedings, Springer-Verlag, 200

An Approach to Line Balancing on Virtual Supervisor Induction Method and Intelligent Agents

This approach develops a method for solving the line-balancing problem, which is based on two stages. The works in a first stage is to identify the task of workstation, the assignment of the tasks to stations on the line and the recognized balance delay. In this stage we propose the induction VS method, which allows further identify the exact position between pieces, machine into a workstation and also between extern workstation, as well as intracellular and intercellular part. This way each task is identified and measured. In the second stage is to carry out a macro-approach to choose the resource to perform each of them. The hybrid intelligent agent architecture is proposed for this second stage, which has consideration of machining sequence. The integration between both technologies allows us to develop new hybrid architecture capable to reduce the computational time in the deliberative layers fundamentally. Finally, a reconfigurable testbed has been proposed for future experiments and results to evaluate this new balancing method. Some previous computational experiments provide that the proposed approach is efficient to solve practical transfer line design for balancing problem

Serious Economic Pests of Coffee That May Accidentally be Introduced to Hawai'i

The purpose of this publication is to provide information about serious diseases and pests of coffee not present in the Hawaiian Islands that can be accidentally introduced on or in coffee berries brought in for seed purposes. Particularly, we focus on those diseases and pests that could be a threat to coffee production in Hawai'i. The publication is designed to serve as a reference for growers, county agents, consultants, researchers, and quarantine personnel

Cosmic Evolution of Stellar Disk Truncations: From z~1 to the Local Universe

We have conducted the largest systematic search so far for stellar disk truncations in disk-like galaxies at intermediate redshift (z<1.1), using the Great Observatories Origins Deep Survey South (GOODS-S) data from the Hubble Space Telescope - ACS. Focusing on Type II galaxies (i.e. downbending profiles) we explore whether the position of the break in the rest-frame B-band radial surface brightness profile (a direct estimator of the extent of the disk where most of the massive star formation is taking place), evolves with time. The number of galaxies under analysis (238 of a total of 505) is an order of magnitude larger than in previous studies. For the first time, we probe the evolution of the break radius for a given stellar mass (a parameter well suited to address evolutionary studies). Our results suggest that, for a given stellar mass, the radial position of the break has increased with cosmic time by a factor 1.3+/-0.1 between z~1 and z~0. This is in agreement with a moderate inside-out growth of the disk galaxies in the last ~8 Gyr. In the same period of time, the surface brightness level in the rest-frame B-band at which the break takes place has increased by 3.3+/-0.2 mag/arcsec^2 (a decrease in brightness by a factor of 20.9+/-4.2). We have explored the distribution of the scale lengths of the disks in the region inside the break, and how this parameter relates to the break radius. We also present results of the statistical analysis of profiles of artificial galaxies, to assess the reliability of our results.Comment: 22 pages, 14 figures, accepted for publication in ApJ. Figures 1, 3 and 6 have somehow downgraded resolution to match uploading requirement

Measuring star formation in high-z massive galaxies: A mid-infrared to submillimeter study of the GOODS NICMOS Survey sample

We present measurements of the mean mid-infrared-to-submillimeter flux densities of massive (M\ast \approx 2 \times 10^11 Msun) galaxies at redshifts 1.7 < z < 2.9, obtained by stacking positions of known objects taken from the GOODS NICMOS Survey (GNS) catalog on maps: at 24 {\mu}m (Spitzer/MIPS); 70, 100, and 160{\mu}m (Herschel/PACS); 250, 350, 500{\mu}m (BLAST); and 870{\mu}m (LABOCA). A modified blackbody spectrum fit to the stacked flux densities indicates a median [interquartile] star-formation rate of SFR = 63 [48, 81] Msun yr^-1 . We note that not properly accounting for correlations between bands when fitting stacked data can significantly bias the result. The galaxies are divided into two groups, disk-like and spheroid-like, according to their Sersic indices, n. We find evidence that most of the star formation is occurring in n \leq 2 (disk-like) galaxies, with median [interquartile] SFR = 122 [100,150] Msun yr^-1, while there are indications that the n > 2 (spheroid-like) population may be forming stars at a median [interquartile] SFR = 14 [9,20] Msun yr^-1, if at all. Finally, we show that star formation is a plausible mechanism for size evolution in this population as a whole, but find only marginal evidence that it is what drives the expansion of the spheroid-like galaxies.Comment: Accepted by MNRAS. 10 pages, 3 figures, 3 table

Keck Observatory Laser Guide Star Adaptive Optics Discovery and Characterization of a Satellite to the Large Kuiper Belt Object 2003 EL_(61)

The newly commissioned laser guide star adaptive optics system at Keck Observatory has been used to discover and characterize the orbit of a satellite to the bright Kuiper Belt object 2003 EL_(61). Observations over a 6 month period show that the satellite has a semimajor axis of 49,500 ± 400 km, an orbital period of 49.12 ± 0.03 days, and an eccentricity of 0.050 ± 0.003. The inferred mass of the system is (4.2 ± 0.1) × 10^(21) kg, or ~32% of the mass of Pluto and 28.6% ± 0.7% of the mass of the Pluto-Charon system. Mutual occultations occurred in 1999 and will not occur again until 2138. The orbit is fully consistent neither with one tidally evolved from an earlier closer configuration nor with one evolved inward by dynamical friction from an earlier more distant configuration