Perceções da Motivação e da Satisfação para uma melhor qualidade no Trabalho: O caso do Hotel Convento do Espinheiro

Diversos autores (Day e Peters, 1994; Evans e Lindsay, 2002) têm-se confrontado com o conceito de qualidade nos serviços, como um meio que tende a divulgar a eficácia e eficiência dos mesmos. A noção de qualidade denota, atualmente, uma estratégia de competitividade e um agente para o desenvolvimento sustentado, de modo a responder às expetativas dos consumidores. No setor turístico, esse desenvolvimento ambiciona-se que seja em harmonia com um turismo melhor e de mais qualidade (Cândido, 2005). O objetivo do presente trabalho consiste em avaliar a qualidade de uma organização do setor turístico na região do Alentejo (Évora), do ponto de vista dos colaboradores internos e superiores hierárquicos, através da aplicação de um inquérito por questionário, com vista à obtenção de melhorias contínuas em todas as áreas organizacionais. A importância que a satisfação e a motivação têm no ambiente de trabalho faz com que todas as práticas de gestão formem uma estrutura coerente, que é aperfeiçoada constantemente, e que sustenta o desempenho da estratégia pretendida para a organização

Gastronomy and Wines in the Alentejo Portuguese Region: Motivation and Satisfaction of Tourists from Évora

Abstract: Food and winemaking are a recognized tangible and intangible cultural heritage of Portugal. From the relationship between these two components, a strategic product emerged with a considerable potential for tourism industry, which is not ignored by many of tourism organizations. This chapter intends to analyze food and winemaking from a tourism demand perspective. Particularly, this study describes visitors’ profile, including, their motivations, their knowledge about the enological and gastronomic resources and the degree of satisfaction. A total of 308 questionnaires were collected between February and May of 2012, from the visitors that visited the historic center of Évora (Alentejo-Portugal). Results reveal a visitor profile associated with regional cuisine and wine products from Portugal. Moreover, visitors’ evidenced a high level of knowledge regarding the Portuguese cuisine and regional wines; although this not matches with their primary motivation for visit the city of Évora. R. Amara

Understanding changes on the country-of-origin effect of Portugal

The purpose of this study is to understand the international perception of Portugal, as well as the strategies used by Portuguese companies to overcome any possible negative country-of-origin (COO) effect. The paper focuses on companies belonging to different Portuguese businesses: wine, footwear and electromechanical. Cases were chosen because of the dynamic process that was correctly put forward at different levels. The results show that Portuguese companies are interested in getting to know how to accommodate or be part of that dynamic process, as this seems to be crucial if they want to succeed in international markets. The perception of Portugal is improving, and there seems to be signs of a positive COO effect being created in some instances. Most of the achievements are due to the previous success of Portuguese businesses and businesspeople in international markets that have been able to create a positive reputation. The key to success seems to be rooted in how companies combine their unique resources with technological innovations and strategic tools, backed by public policy. This study contributes to enhance the knowledge of managers on the COO effect and its effects on companies, by presenting different levels of analysis: company, industry and country level.info:eu-repo/semantics/publishedVersio

QUALITY PERCEPTIONS IN VOCATIONAL EDUCATION – THE PERSPECTIVE OF TRAINING WHILE PROVIDING A SERVICE

The present article is intended to evaluate the quality of training and initial vocational qualification of young people, of professional courses secondary levels, with school accreditation and professional qualification of level IV. In that sense, it´s intended to know the perspective of students of professional courses in various areas of knowledge, their perceptions and expectations about the quality observed in a vocational education organization in Alentejo – Portugal through the SERVQUAL methodology. With this work it is shown that, on the one hand, the continuous improvement in the quality of vocational training process brings new approaches and best strategies in order to achieve competitive and sustainable development. On the other, it was found that the need for investment in quality management systems must not be separated from the acquisition of specific knowledge, justifying the analysis of perceptions of trainees in vocational education

MOTIVATION AND SATISFACTION IN CONTEXT OF JOB TRAINING IN TOURIST ORGANIZATIONS

This research aims to determine the dimensions of motivation and satisfaction, acquired, through the perception in context of job training, by future technicians (students) in the hospitality and tourism industry, particularly by technical courses in the hotel and restaurant sector. The methodology comprises three distinct stages. First were recovered instruments (questionnaires), already validated by other authors of motivation and satisfaction, which had the intention to replicate studies conducted in other scientific knowledge fields, such as tourism. Those instruments were recovered from the reviewed literature conducted about other themes. On second place the measuring instruments were submitted to a pre-test, or rather, were subject of a pioneer study, in order to verify other assumptions such as semantic errors or see if there was the possibility of some prepared questions to be consider invalidated by poor formulation or interpretation. Finally, were applied in three educational institutions who agreed to cooperate on the research, with the reservation that the interviewed needed a mandatory pre-requirement that consisted in conducting a minimum training in work context (TWC). Then, proceed the statistical analysis to support all the empirical part. The results show that, in general, motivation and satisfaction were present during the period of training in work context. To some people it meant a very important period of personal and professional life, concerning the interactions, emotions and involvement with touristic organizations but also the personal and social relationships

Intervenção especializada de enfermagem ao potencial dador de órgãos em morte cerebral

A transplantação de órgãos é uma alternativa terapêutica segura e eficaz no trata-mento de diversas doenças, no controlo de doenças terminais e falência de tecidos e órgãos, ocasionando assim a melhoria na qualidade e perspetiva de vida dos doen-tes. No entanto, a escassez de órgãos é o principal fator que aumenta as listas de espera para transplante tornando-se um grave problema de saúde pública. Neste cenário, os profissionais de saúde, mais especificamente os enfermeiros, ocupam uma posição privilegiada para a identificação precoce de potenciais dadores de órgãos (PDO), e são igualmente responsáveis pelo tratamento ativo ao potencial dador (PD). O presente relatório tem por base o projeto pessoal e profissional desenvolvido no âmbito do Mestrado em Enfermagem na área de Especialização Pessoa em Situa-ção Crítica (PSC), da Escola Superior de Enfermagem de Lisboa (ESEL), analisando o desenvolvimento de competências em enfermagem, enquanto intervenção espe-cializada no tratamento ativo do PDO em morte cerebral (MC). Cimentado por uma componente teórica e por uma revisão da literatura (RL), este trabalho, procura refletir o percurso efetuado para o desenvolvimento de competên-cias e conhecimentos necessários para a especialização nesta área, em contexto de cuidados críticos. A realização de estágios em Unidade de Cuidados Intensivos (UCI) específica na área de neurocirurgia, Serviço de Urgência Polivalente (SUP) e no Gabinete Coordenador de Colheita e Transplantação (GCCT) com maior ativida-de a nível nacional, sustentaram o desenvolvimento de competências, experiências vivenciadas e atividades desenvolvidas nos diversos contextos, que serão descritas ao longo deste relatório. O aperfeiçoamento desta temática, constitui uma estratégia para o desenvolvimento de competências especializadas tanto na área de enfermagem à PSC, como na área da doação e transplantação de órgãos, tendo por base o modelo de Dreyfus de aquisição de competências, adaptado por Benner (2001), visando como finalidade, a otimização e excelência na prestação de cuidados. A realização de estágios em contextos de referência, apresentaram excelentes oportunidades de aprendizagem, desenvolvimento de competências, aperfeiçoamento teórico, reflexão e prática, que influenciaram os pares, bem como uma prática atual, refletida e baseada em conhecimento científico, caminhando para a melhoria dos cuidados prestados e para a excelência do exercício profissional

Evolução de povoamentos multi-espécies na Serra da Lousã: análise da diversidade

Diversity analysis has an increasing importance in the analysis of forest stands, especially in multi-species ones, as a tool to evaluate stand structure and bring to light the differences in stand development through species interactions. The diversity analysis provides more detail to the traditional stand structure descriptions and enables the approach to stand management more consistent not only with the timber production, but also with other productions and values of the multi-benefit forest stands, and/or transformation processes. In literature many diversity measures can be found. The most commonly used are the diversity indices as they allow the quantification of the diversity features. In this study eight diversity indices were used to characterize the horizontal, vertical and spatial distribution of the individuals in multi-species stands, using a series of permanent plots, located in Serra da Lousã, Central Portugal. Diversity dynamics were evaluated with two successive measurements, in 2001 and 2009. The results revealed a tendency towards more diversity with the reduction of the number of maritime pine individuals and the development of other species, mainly sweet chestnut and English oak

Impact of territorial constraints on the optimization of forest accessibility. GIS Spatial Analysis for Quercus forests in National Park of Peneda-Gerês, northwest Portugal

ArcGIS software was used for timber harvesting planning in four (4) different mountainous forest areas of Peneda-Gerês National Park (PNPG), located in Northwest Portugal. Orographic characteristics, such as slope and watershed systems features were considered. The different manual and mechanical timber extraction and concentration methods were also considered. The different typologies of roads network to access forests were also introduced in the models. The analysis allowed identifying forest areas with different accessibilities and orographic restrictions. Performed analysis also allowed the planning of additional roads necessary for timber extraction optimization, considering optimized site-by-site timber extraction methods. The proposal of accessibility improvement through new roads construction was also considered important for forest fire prevention and for fire direct combat. However, the present proposal of accessibility improvement is merely an academic exercise because nature conservation restrictions severely limit the construction of new forest roads. This methodological approach should be tested in other mountainous forest regions throughout Europe

Evolution in Multi-Species High Forest Stands in Serra da Lousã: Diversity Analysis

Diversity analysis has an increasing importance in the analysis of forest stands, especially in multi-species ones, as a tool to evaluate stand structure and bring to light the differences in stand development through species interactions. The diversity analysis provides more detail to the traditional stand structure descriptions and enables the approach to stand management more consistent not only with the timber production, but also with other productions and values of the multi-benefit forest stands, and/or transformation processes. In literature many diversity measures can be found. The most commonly used are the diversity indices as they allow the quantification of the diversity features. In this study eight diversity indices were used to characterize the horizontal, vertical and spatial distribution of the individuals in multi-species stands, using a series of permanent plots, located in Serra da Lousã, Central Portugal. Diversity dynamics were evaluated with two successive measurements, in 2001 and 2009. The results revealed a tendency towards more diversity with the reduction of the number of maritime pine individuals and the development of other species, mainly sweet chestnut and English oak