(Re)Introducing communication competence to the health professions

Despite the central role that communication skills play in contemporary accounts of effective health care delivery in general, and the communication of medical error specifically, there is no common or consensual core in the health professions regarding the nature of such skills. This lack of consensus reflects, in part, the tendency for disciplines to reinvent concepts and measures without first situating such development in disciplines with more cognate specialization in such concepts. In this essay, an integrative model of communication competence is introduced, along with its theoretical background and rationale. Communication competence is defined as an impression of appropriateness and effectiveness, which is functionally related to individual motivation, knowledge, skills, and contextual facilitators and constraints. Within this conceptualization, error disclosure contexts are utilized to illustrate the heuristic value of the theory, and implications for assessment are suggested

What is Good Communication?

This articles examines the question: What is good communication? The nature of good communication is both ambiguous and ambivalent. This claim can be taken as a reference to the characteristics that defame good communication, or as a reference to the state of scholarly knowledge about the concept of good communication. On its face, the statement seems clear, and yet, in claiming ambiguity and ambivalence, it is a self-fulfilling prophecy. Such are some of the subtleties of communication itself, and it is such subtleties that require a re-examination of the composition of good communication. The qualifier good suggests a nexus of ethics and pragmatic quality, and this serves as a useful starting point for embarking upon a discussion of communication competence. Communication competence is commonly defined in terms of a continuum of quality, ranging from bad to good. However, what constitutes bad and good is a considerably contested site in the field of communication and philosophy, as the question naturally suggests intersections with ethics and ideology. Any criterion upon which goodness and badness would be judged carries with it ideological implications, which in turn have implications for the scientific status of underlying theory and operationalization, as well as the practical application of any assessments derived from such a theory

Toward Online Linguistic Surveillance of Threatening Messages

Threats are communicative acts, but it is not always obvious what they communicate or when they communicate imminent credible and serious risk. This paper proposes a research- and theory-based set of over 20 potential linguistic risk indicators that may discriminate credible from non-credible threats within online threat message corpora. Two prongs are proposed: (1) Using expert and layperson ratings to validate subjective scales in relation to annotated known risk messages, and (2) Using the resulting annotated corpora for automated machine learning with computational linguistic analyses to classify non-threats, false threats, and credible threats. Rating scales are proposed, existing threat corpora are identified, and some prospective computational linguistic procedures are identified. Implications for ongoing threat surveillance and its applications are explored

Framing the Game: An Architectonic Analogue for Meta-Theorizing Academic Activities

A radical reformulation is proposed for explaining paradigm fragmentation. The broader topography of academic activities is conceptualized according to an academic game-theoretic analogue (GTA). According to this analogue, scholarly and academic activities reflect a competitive field of play and of plays. Criteria such as attention, compensation, awards, publications, tenure, and mobility become the scarce valued resources distributed in the game based on the plays that players enact. In an effort to reveal the heuristic potential of the theoretical analogy, these threads are traced across a broad array of humanistic and scientific theories and scholarship, including connections among Wittgenstein, Popper, Kuhn, Feyerabend, Goffman, Foucault, Bourdieu and Lyotard

Anthoni van Noordt: Historical and Analytical Analysis of His Tabulatuurboeck van Psalmen en Fantasyen of 1659

This dissertation presents a historical and analytical study of the organ works of Anthoni van Noordt. Van Noordt's Tabulatuurboeck is one of the most important music publications in mid-seventeenth-century Netherlands. It gives unique, valuable information on organ playing of its time. The process of discrete analysis has led to the identification and exploration of many details, such as extensive use of pedal, the reliance of the composer on rhetorical principals of composition, and his integration of the Italian and German principals of ensemble techniques. The dissertation is divided into three major parts. The first part contains chapters on van Noordt's biography based on available archival documents as well as a chapter on the organ and its role in seventeenth -century Amsterdam. The second part is solely dedicated to the Tabulatuurboeck examining the physical and technical features of the publication including the style of the publication, the letter and staff notation, hand positions, and rhetorical components. Finally, the third part studies the music and its peculiar characteristics with separate chapters on the variations and fantasias

Sales managers' perceptions of interpersonal communication competence in leading AI-integrated sales teams

Adoption of artificial intelligence (AI) is no longer the issue for most professional organizations—the question is how to integrate it into the functions and organizational processes. Considering the current integration of AI in work processes, the requirements for sales managers' interpersonal communication competence (ICC) are likely to be modified. However, research on sales management competencies is surprisingly scarce. This longitudinal case study investigates sales managers' perceptions of their ICC needs in leading AI-integrated sales teams in the financial sector. During the years 2019–2024, 35 expert interviews with sales managers were collected from one of Scandinavia's largest financial groups. The findings indicate that AI system integration brought benefits, concerns and communication challenges to sales managers' job content. The main components related to sales managers' ICC in leading AI-integrated sales teams encompass both traditional competencies (motivation, knowledge, communication skills, and adaptability) but also include contextual AI factors and a concern for ethical reflectivity. A component model of managerial interpersonal communication competence in AI-integrated teams (MICCAIT) is produced and its implications are examined. Given the greater reliance on technology, sales managers may increasingly need to place greater emphasis on their empathy and people-oriented skills for the human employees remaining in the workplace.© 2024 The Authors. Published by Elsevier Inc. This is an open access article under the CC BY license (http://creativecommons.org/licenses/by/4.0/).fi=vertaisarvioitu|en=peerReviewed

Work Characteristics Needed by Middle Managers When Leading AI-Integrated Service Teams

Artificial intelligence (AI) is a significant part of digital transformation that signifies new requirements for middle managers in AI-integrated work contexts. This is particularly evident in financial service industries. Given the significance and rapidity of this technological transition, this case study investigated how middle managers perceived the impacts of AI system integration on their work characteristics. Interview data were gathered from 25 middle managers of a company providing financial services. The data were analyzed using the Gioia method. The findings showed that the AI systems applied in the case company were perceived as technical tools (mechanical AI) or coworkers (thinking AI and feeling AI), which had different impacts on middle managers’ work characteristics and the relationship between humans and AI systems. The middle managers’ work characteristics included contextual, task, competence, social, and relationship characteristics. Regarding the relationship characteristics, this study shows theoretically distinct human–AI relationship types. The findings are organized into a conceptual framework. AI system integration in service teams is a complex phenomenon that makes middle managers’ work more demanding and requires balancing and managing multiple challenges and dialectical tensions. The findings inform the selection and training of managers according to changing work characteristics in the digital age.© The Author(s) 2023. This article is distributed under the terms of the Creative Commons Attribution 4.0 License (https://creativecommons.org/licenses/by/4.0/) which permits any use, reproduction and distribution of the work without further permission provided the original work is attributed as specified on the SAGE and Open Access page (https://us.sagepub.com/en-us/nam/open-access-at-sage).fi=vertaisarvioitu|en=peerReviewed

Accounting students and communication apprehension: a study of Spanish and UK students

Accounting is about measuring and communicating. Accounting bodies and employers have expressed opinions, which have been supported by research results, advocating that greater emphasis is placed on the development of communication skills throughout the education and training of accountants. Consequently, an increasing number of accounting programmes now include communication skills as educational objectives or learning outcomes, and have integrated activities into the curriculum specifically to develop these skills. It is important to recognise that certain factors can severely restrict the development of communication skills; a major factor is communication apprehension. Research suggests that the existence of high levels of communication apprehension will make efforts to improve communication skills ineffective. Previous research findings indicate that accounting students have high levels of communication apprehension. This paper compares and contrasts the levels and profiles of communication apprehension exhibited by accounting students at the (UK University) and those at the (ESP University). The levels of communication apprehension are also compared with those of students from other disciplines at the same institutions. The results confirm the high levels of communication apprehension in European accounting students. There are notable differences between the two countries however in certain underlying factors.</p

Managers’ Technology-Mediated Communication Competence : A Theoretical Framework

Management practices are changing globally due to rapid workplace digitalization. The COVID-19 pandemic has created new demands for management and affected how information and communication technology and communication channels are used in everyday work. Despite the centrality of competent communication in the workplace, little is known about how managers can conduct technology-mediated communication appropriately and effectively. This article presents a problematizing review that develops and articulates a theoretical framework of managers’ technology-mediated communication competence (TMCC). The framework is based on business, management, and communication research that presents managerial TMCC as a critical process influencing individual, group, and organizational outcomes.© The Author(s) 2025. This article is distributed under the terms of the Creative Commons Attribution 4.0 License (https://creativecommons.org/licenses/by/4.0/) which permits any use, reproduction and distribution of the work without further permission provided the original work is attributed as specified on the SAGE and Open Access page (https://us.sagepub.com/en-us/nam/open-access-at-sage).fi=vertaisarvioitu|en=peerReviewed