170 research outputs found

    Effect Of Management Commitment To Internal Marketing On Employees' Satisfaction. A Case Study: Imam Jafar Sadegh Hospital Nurses

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    Nowadays, healthcare is an extraordinarily people-centric industry and employees play important roles in the product/service exchange. Internal marketing (IM) forces the employee to treat more hospitably facing customers. The present study examines the effect of management commitment to internal marketing (MCIM) on employees' satisfaction through IM practices. Data were collected from 110 nurses of Imam Jafar Sadegh hospital. The results of structural equation modeling showed the signifcant effect of MCIM on IM practices (formal internal marketing, informal internal marketing and responsiveness). But verse to what was assumed, there was no signifcant relation between IM and employees' satisfaction

    Assessing the effect of supportive factors of knowledge management architecture on organizational intelligence

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    The objective of this study is to assess the degree of influence of the supportive factors in knowledge management architecture on organizational intelligence in Zahedan city by using descriptive research methods in a correlation study. The sample population consists of 136 Zahedan Municipality staff with higher education, out of which 97 were selected using Morgan’s table. Organizational intelligence questionnaire by Carl Albercht and the architectural management questionnaire were used for data collection. The validity of questionnaires was approved by the experts and the reliability indices of the questionnaires were calculated using the Cronbach alpha to be 0.978 and 0.963, respectively. The findings of questionnaires on two levels of descriptive and inferential statistics were analyzed by one-sample t-test and Pearson correlation test, simple and complex regression tests with Stepwise and Enter methods. Research findings are indicative of the fact that there is a significant correlation (p<0.01) between all supportive axes of knowledge management architecture with organizational intelligence. And, according to the results of stepwise regression test on the supportive elements of knowledge management architecture, the best predicting elements of organizational intelligence were motivational factors and using IT technology. Hence, it was possible to predict the changes of organizational intelligence using the changes in elements of supportive knowledge management architecture. Finally, as well as presenting a predictive model for the elements of organizational intelligence, this study provides breakthroughs for improvement of organizational intelligence level and elements of supportive knowledge management architecture in society

    Assessing the effect of supportive factors of knowledge management architecture on organizational intelligence

    Get PDF
    The objective of this study is to assess the degree of influence of the supportive factors in knowledge management architecture on organizational intelligence in Zahedan city by using descriptive research methods in a correlation study. The sample population consists of 136 Zahedan Municipality staff with higher education, out of which 97 were selected using Morgan’s table. Organizational intelligence questionnaire by Carl Albercht and the architectural management questionnaire were used for data collection. The validity of questionnaires was approved by the experts and the reliability indices of the questionnaires were calculated using the Cronbach alpha to be 0.978 and 0.963, respectively. The findings of questionnaires on two levels of descriptive and inferential statistics were analyzed by one-sample t-test and Pearson correlation test, simple and complex regression tests with Stepwise and Enter methods. Research findings are indicative of the fact that there is a significant correlation (p<0.01) between all supportive axes of knowledge management architecture with organizational intelligence. And, according to the results of stepwise regression test on the supportive elements of knowledge management architecture, the best predicting elements of organizational intelligence were motivational factors and using IT technology. Hence, it was possible to predict the changes of organizational intelligence using the changes in elements of supportive knowledge management architecture. Finally, as well as presenting a predictive model for the elements of organizational intelligence, this study provides breakthroughs for improvement of organizational intelligence level and elements of supportive knowledge management architecture in society

    Assessing the effect of supportive factors of knowledge management architecture on organizational intelligence

    Get PDF
    The objective of this study is to assess the degree of influence of the supportive factors in knowledge management architecture on organizational intelligence in Zahedan city by using descriptive research methods in a correlation study. The sample population consists of 136 Zahedan Municipality staff with higher education, out of which 97 were selected using Morgan’s table. Organizational intelligence questionnaire by Carl Albercht and the architectural management questionnaire were used for data collection. The validity of questionnaires was approved by the experts and the reliability indices of the questionnaires were calculated using the Cronbach alpha to be 0.978 and 0.963, respectively. The findings of questionnaires on two levels of descriptive and inferential statistics were analyzed by one-sample t-test and Pearson correlation test, simple and complex regression tests with Stepwise and Enter methods. Research findings are indicative of the fact that there is a significant correlation (p<0.01) between all supportive axes of knowledge management architecture with organizational intelligence. And, according to the results of stepwise regression test on the supportive elements of knowledge management architecture, the best predicting elements of organizational intelligence were motivational factors and using IT technology. Hence, it was possible to predict the changes of organizational intelligence using the changes in elements of supportive knowledge management architecture. Finally, as well as presenting a predictive model for the elements of organizational intelligence, this study provides breakthroughs for improvement of organizational intelligence level and elements of supportive knowledge management architecture in society

    Development of Causal Model of Sustainable Hospital Supply Chain Management Using the Intuitionistic Fuzzy Cognitive Map (IFCM) Method

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    Purpose: Service industry is a massive sector accounting for about two-thirds of GDP of developed economies and is the field of an intensive competition between service companies and their supply chains. As a result, service supply chain management has become a subject of growing interest to researchers and business analysts. Healthcare industry is among the largest service industries with the highest potential for improvement in sustainability performance. The purpose of this study was to identify the concepts influencing the sustainability of hospital supply chain and provide a causal model for sustainable supply chain of hospital service. two aspects of contribution are identified for this research. Design/methodology/approach: In this study, concepts that influence the sustainability of a hospital service supply chain were identified by in-depth interviewing of 18 experts in hospitals of Kerman, Iran. Delphi method was used to reorganize the initial concepts into 15 concepts, Thus, a framework for sustainable supply chain of the hospital is proposed in the present study. This is the first contribution of this study. The second contribution is using the intuitive fuzzy cognitive map method for the relationship between extracted concepts. Findings: Delphi method was used to reorganize 68 initial concepts into 15 concepts Contains: demand management, resource and capacity management, customer relationship management, supplier relationship management, service management, information management, financial performance management, Attention to the environment, contamination, energy consumption, legal requirements, employees, community and stakeholders, social accountability and business ethics. The results indicate that service delivery management is highly central among other concepts. Originality/value: with focusing on concepts such as service management, and capacity and resources management, The sustainability of the hospital supply chain can be improved.Peer Reviewe
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