Pengaruh Pree-Flight Service Qulaity, In Flight Service Quality, dan Psot - Flight Service Quality Terhadap Passenger Loyalty melalui Passenger Satisfaction Garuda Indonesia di Surabaya

Saat ini, persaingan dalam dunia usaha semakin ketat, perusahaan harus mampu untuk bersaing dengan kompetitornya. Salah satu caranya adalah dengan membentuk loyalty melalui kepuasan pada konsumen. Kualitas layanan merupakan faktor kunci bagi perusahaan agar dapat menciptakan loyalitas dari konsumen melalui kepuasan yang terbentuk. Penelitian ini bertujuan untuk mengetahui dan menganalisis pengaruh pre-flight service quality, in-flight service quality, dan post-flight service quality terhadap passenger loyalty melalui passenger satisfaction maskapai penerbangan Garuda Indonesia. Data diperoleh melalui riset 200 penumpang yang menggunakan jasa penerbangan Garuda Indonesia minimal tiga kali dalam tiga bulan terakhir, dan data diolah menggunakan software Lisrel versi 8.70. Teknik yang digunakan dalam penelitian ini adalah teknik non probability sampling. Penelitian ini mengindentifikasi pengaruh dari pre-flight service quality, in-flight service quality, dan post-flight service quality terhadap passenger loyalty melalui passenger satisfaction khususnya di sektor pemasaran maskapai penerbangan di Surabaya. Hasil dari penelitian ini menunjukkan pre-flight service quality, in-flight service quality, dan post-flight service quality memiliki pengaruh positif dan signifikan terhadap passenger satisfaction maskapai penerbangan Garuda Indonesia. Variabel passenger satisfaction akan membentuk passenger loyalty pada maskapai penerbangan Garuda Indonesia

PENGARUH PRE-FLIGHT SERVICE QUALITY, IN-FLIGHT SERVICE QUALITY, DAN POST-FLIGHT SERVICE QUALITY TERHADAP PASSENGER LOYALTY MELALUI PASSENGER SATISFACTION GARUDA INDONESIA DI SURABAYA

Saat ini, persaingan dalam dunia usaha semakin ketat, perusahaan harus mampu untuk bersaing dengan kompetitornya. Salah satu caranya adalah dengan membentuk loyalty melalui kepuasan pada konsumen. Kualitas layanan merupakan faktor kunci bagi perusahaan agar dapat menciptakan loyalitas dari konsumen melalui kepuasan yang terbentuk.  Penelitian ini bertujuan untuk mengetahui dan menganalisis pengaruh pre-flight service quality, in-flight service quality, dan post-flight service quality terhadap passenger loyalty melalui passenger satisfaction maskapai penerbangan Garuda Indonesia. Data diperoleh melalui riset 200 penumpang yang menggunakan jasa penerbangan Garuda Indonesia minimal tiga kali dalam tiga bulan terakhir, dan data diolah menggunakan software Lisrel versi 8.70. Teknik yang digunakan dalam penelitian ini adalah teknik non probability sampling. Penelitian ini mengindentifikasi pengaruh dari pre-flight service quality, in-flight service quality, dan post-flight service quality terhadap passenger loyalty melalui passenger satisfaction khususnya di sektor pemasaran maskapai penerbangan di Surabaya.  Hasil dari penelitian ini menunjukkan pre-flight service quality, in-flight service quality, dan post-flight service quality memiliki pengaruh positif dan signifikan terhadap passenger satisfaction maskapai penerbangan Garuda Indonesia. Variabel passenger satisfaction akan membentuk passenger loyalty pada maskapai penerbangan Garuda Indonesia

Posicionamento por GPS na Região Brasileira Durante a Intensa Tempestade Geomagnética de 29 de Outubro de 2003

The error due to the ionosphere in the GPS observables depends on the Total Electron Content (TEC) in the ionospheric layer. The TEC varies regularly in time and space in relation to the sunspot number, the season, the local time, the geographic position, and others. However, the TEC can suffer abrupt modifications in its behavior due to the occurrence of intense magnetic storm. On 28 October 2003, at 1110 UT, a major solar flare took place from a sunspot directly in line with the Earth. A coronal mass ejection was observed to leave the Sun in the direction of the Earth, causing an intense magnetic storm that started at 0611 UT of the following day. In this paper, GPS data from RBMC and IGS network and Digisonde data were used, to analyze the influence of the intense magnetic storm that occurred on October 29, 2003 in the behavior of TEC and in the performance of the point positioning in the Brazilian regionThe error due to the ionosphere in the GPS observables depends on the Total Electron Content (TEC) in the ionospheric layer. The TEC varies regularly in time and space in relation to the sunspot number, the season, the local time, the geographic position, and others. However, the TEC can suffer abrupt modifications in its behavior due to the occurrence of intense magnetic storm. On 28 October 2003, at 1110 UT, a major solar flare took place from a sunspot directly in line with the Earth. A coronal mass ejection was observed to leave the Sun in the direction of the Earth, causing an intense magnetic storm that started at 0611 UT of the following day. In this paper, GPS data from RBMC and IGS network and Digisonde data were used, to analyze the influence of the intense magnetic storm that occurred on October 29, 2003 in the behavior of TEC and in the performance of the point positioning in the Brazilian regio

Posicionamento por GPS na Região Brasileira Durante a Intensa Tempestade Geomagnética de 29 de Outubro de 2003

The error due to the ionosphere in the GPS observables depends on the Total Electron Content (TEC) in the ionospheric layer. The TEC varies regularly in time and space in relation to the sunspot number, the season, the local time, the geographic position, and others. However, the TEC can suffer abrupt modifications in its behavior due to the occurrence of intense magnetic storm. On 28 October 2003, at 1110 UT, a major solar flare took place from a sunspot directly in line with the Earth. A coronal mass ejection was observed to leave the Sun in the direction of the Earth, causing an intense magnetic storm that started at 0611 UT of the following day. In this paper, GPS data from RBMC and IGS network and Digisonde data were used, to analyze the influence of the intense magnetic storm that occurred on October 29, 2003 in the behavior of TEC and in the performance of the point positioning in the Brazilian regionThe error due to the ionosphere in the GPS observables depends on the Total Electron Content (TEC) in the ionospheric layer. The TEC varies regularly in time and space in relation to the sunspot number, the season, the local time, the geographic position, and others. However, the TEC can suffer abrupt modifications in its behavior due to the occurrence of intense magnetic storm. On 28 October 2003, at 1110 UT, a major solar flare took place from a sunspot directly in line with the Earth. A coronal mass ejection was observed to leave the Sun in the direction of the Earth, causing an intense magnetic storm that started at 0611 UT of the following day. In this paper, GPS data from RBMC and IGS network and Digisonde data were used, to analyze the influence of the intense magnetic storm that occurred on October 29, 2003 in the behavior of TEC and in the performance of the point positioning in the Brazilian regio