Strategi Membangun Kualitas Pelayanan Perbankan untuk Menciptakan Kepuasan Nasabah Berorientasi Loyalitas pada BRI Cabang Blora dan Unit online-nya

Kualitas pelayanan merupakan salah satu faktor penting bagi keberhasilan bank sebagai perusahaan jasa saat ini. Karena dewasa ini masalah kepuasan dan loyalitas nasabah melalui kualitas pelayanan terbaik telah menjadi komitmen bagi perbankan dalam menjalankan roda bisnisnya. Tujuan dari penelitian adalah mencari jawaban atas masalah yang diajukan dalam penelitian ini, dimana menurut riset MRI diambil kesimpulan bahwa BRI masih menghadapi masalah dari seluruh aspek layanan, baik Sumber Daya Manusia, proses produk dan aspek fisik sehingga memerlukan penanganan yang serius dari segenap aspek manajemen di dalam BRI. Dengan menguji pengaruh Aspek fisik dalam kualitas pelayanan terhadap kepuasan nasabah, pengaruh intangible asset dalam kualitas pelayanan terhadap kepuasan nasabah dan pengaruh kepuasan nasabah terhadap loyalitas nasabah. Sampel dalam penelitian ini adalah nasabah dari BRI Cabang Blora beserta Unit online-nya, sejumlah 120 responden melalui kuesioner. Alat analisis yang digunakan adalah Structural Equation Modeling (SEM) yang dijalankan dengan perangkat AMOS 4.01, yang bertujuan untuk menganalisis data. Hasil analisis menunjukkan bahwa aspek fisik dalam kualitas pelayanan berpengaruh terhadap kepuasan nasabah ; intangible asset dalam kualitas pelayanan berpengaruh terhadap kepuasan nasabah dan kepuasan nasabah berpengaruh terhadap loyalitas nasabah. Temuan empiris tersebut mengindikasikan bahwa aspek fisik berpengaruh secara signifikan terhadap kepuasan nasabah dengan loading factor sebesar 0.22 ; intangible asset berpengaruh secara signifikan terhadap kepuasan nasabah dengan loading factor sebesar 0.37 dan kepuasan nasabah berpengaruh secara signifikan terhadap loyalitas nasabah dengan loading faktor sebesar 0.58

Analisis Faktor-faktor Yang Mempengaruhi Ocb Pegawai Kontrak (Studi Pada Pegawai Kontrak Di Lingkungan Universitas Diponegoro Semarang)

Human resource is the spear from organizations. Without Human Resource, all of the organization resources can't process and developed to get profit, and it is happened on government organization too. The government organization has Organizational Citizenship Behavior, who helped the employee included the contract workers on their social working scope. Some factors that needed to determine higher or lower the OCB's level even contract or permanent workers it is loyalty, obesity and their participation to the organization who covered them. Loyalty, obesity and participation levels of contract workers on government sector is an interesting case to research. This research want to analyze and examine influence factors to the OCB's contract workers in government organization, with working satisfaction and Organization behavior as an independent variable and use Working Motivation as an intervening variable. Sample of this research is a contract workers who working at Diponegoro University, Semarang. Whereas, analysis technique on this research using SEM. Based on the research results, that working satisfaction and organization behavior is positively influential to the contract workers working motivation, whereas working motivation factor with a significant too, that positively influential to the OCB's contract working

Analisa Debit Banjir Menggunakan EPA Storm Water Management Model (SWMM) di Sub DAS Kampar Kiri (Studi Kasus: Desa Lipat Kain, Kampar Kiri)

Flood occurs when the water discharge exceeds the capacity of the river, which may harm impact of flooding in municipal area. This research aims to test the reliability of EPA SWMM software in rural area and compare it with the discharge from HEC-HMS. The reliability of the softwares was determined by calculating the difference in discharge error (DE). The simulation was performed by using flood discharge with 5 and 25 years of return period. Based on the test results, the EPA SWMM 5.0 software has good reliability with the calculated DE value less than 5% (2,593% for 5 years-return period and 2,268% for 25 years-return period). For HEC-HMS software, the DE is calculated as 1,196% for 5 years-period discharge and 2,072% for 25 years-period discharge. Therefore, it can be concluded that the HEC-HMS software has better accuracy than the EPA SWMM softwareresidential and agriculture areas

THE EFFECT OF THERMAL RADIATION, VELOCITY SLIP AND VISCOUS DISSIPATION ON MHD STAGNATION-POINT FLOW AND HEAT TRANSFER OVER A SHRINKING SHEET IN NANOFLUIDS WITH STABILITY ANALYSIS

Research on heat transfer problems is important in view of applications in industries and engineering. As a result, the present study examines numerically the steady MHD stagnation point flow and heat transfer over a shrinking sheet in the presence of suction, thermal radiation, viscous dissipation and velocity slip. The flow for this problem is considered in nanofluids and a Buongiorno’s model is used. The boundary layer equation is derived by reducing the governing equations to an ordinary differential equation. An appropriate similarity transformation is used to convert from PDEs to ODEs. The numerical results were then processed using the bvp4c package in Matlab. The impacts of the characteristics studied were graphically represented and extensively described in this study. Dual solutions occur within a particular range of α, according to the numerical results. Finally, a stability analysis proves that there are two solutions to the problem and only one of them is stabl

Isolation and Molecular Characterization of Streptococcal Species recovered from Clinical Infections in Farmed Nile Tilapia (Oreochromis niloticus) in the Philippines

Streptococcosis cause severe losses for global tilapia farming especially in developing countries. The aim of this study was to identify and characterize streptococci recovered from Nile tilapia farmed in the Philippines. Moribund and apparently healthy fish were sampled from grow-out cages, ponds and hatcheries. Clinical signs observed included exophthalmia, eye opacity, ascites, lethargy, erratic swimming, and haemorrhages. Results showed that both Streptococcus iniae and Streptococcus agalactiae were associated with disease in these sites. Consistent with global reports, including those from Southeast Asia, S. agalactiae was more widespread than S. iniae. Molecular serotyping of the S. agalactiae isolates identified the serotype Ia and serotype Ib. Histopathological findings were meningitis, meningoencephalitis and septicaemia. Identical virulence profiles were found for all strains of S. iniae, while S. agalactiae strains were separated into virulence profile I and profile II. All strains were susceptible to the tested antibiotics and resistant to oxolinic acid. Only S. agalactiae serotype Ib showed resistance to sulphamethoxazole-trimethoprim. This is the first study from the Philippines to characterize the streptococci involved in disease outbreaks in tilapia aquaculture. Outputs from this study will promote development of efficacious disease control strategies in tilapia farming for the Philippines and in Southeast Asia

The Difference in the Number of Erythrocytes Between Fresh and Stored Blood

At the time of collection of blood, donor erythrocytes will experience damaged, every day the viability of erythrocytes continues to decrease due to decreased levels of ATP (Adenosine Triphosphate), so that when ATP levels decrease then there is the loss of membrane lipids, the membrane becomes rigid every day, and the shape of the disc becomes spherical (without central polar and small size), this causes potassium to exit and sodium to enter the cell. Then this will affect erythrocytes amount to be transfused. This study aimed to determine the differences in erythrocytes amount between fresh blood and save blood (30 days. The type of research used is Quantitative Observational with Non-probability Sampling technique. The sample used in this study were research subject who were willing to donate blood. Analysis of data using the Wilcoxon formula. Based on the results of the examination, the mean reduction in erythrocyte amount for 30 days at men was 4.624 million/mm3 (9.3%) and at women 3.88 million/mm3 (8.2%), where the decrease was still within the normal limit. Obtained p-value > 0,05 which means there is no significant difference in erythrocytes amount between fresh blood and save blood (30 days)

Pengaruh Teknik Akupresure Terhadap Perubahan Skala Nyeri Pada Klien Post Operasi Sectio Caesarea Di RSUD 45 Kuningantahun 2017

Sectio caesarea adalah metode yang digunakan untuk menyelamatkan bayi dan ibu dalam persalinan. Salah satu pihak berpendapat bahwa kejadian sectio caesarea terus mengalami peningkatan, terutama di negara maju. Berdasarkan data di RSUD 45 Kuningan, jumlah persalinan dengan sectio caesarea sangat tinggi dibandingkan dengan persalinan normal. Rasa sakit adalah salah satu keluhan yang paling umum dialami setelah operasi. Teknik manajemen nyeri non farmakologis salah satunya dengan teknik akupresure. Tujuan dari penelitian ini adalah untuk mengetahui pengaruh teknik akupresur untuk mengubah skala nyeri pada klien sectio caesarea pasca operasi di RSUD 45 Kuningan 2017.Jenis penelitian dilakukan dengan desain pre-experiment dengan satu kelompok pre-test post-test tanpa kontrol. Teknik sampel yang digunakan adalah purposive sampling dengan kriteria inklusi dan eksklusi, dengan 31 responden. Instrumen dalam bentuk kuesioner data demografi, kuesioner skala skala nyeri sebelum dan sesudah diberi intervensi, teknik SOP akupresur. Penilaian skala nyeri menurut Wong-Baker Menghadapi Penilaian Nilai Nyeri dan Skala Nilai Numerik. Uji statistik menggunakan uji t berpasangan.Berdasarkan hasil uji statistik yang diperoleh Berdasarkan hasil uji statistik diperoleh mean sebelum 5,97 dan berarti 4,90; SD sebelum 1.752 dan SD setelah 1.788; Dengan p = 0,000 (p <0,05) sehingga dapat disimpulkan ada pengaruh teknik akupresur untuk mengubah skala nyeri pada klien sectio caesarea pasca operasi di Ruang Dahlia RSUD 45 Kuningan.Dianjurkan untuk bedah sesar klien sectio caesarea untuk menggunakan teknik non-farmakologis teknik akupresur dalam mengurangi skala nyeri yang dirasakan, bukan sebagai terapi penggantian farmakologis namun sebagai terapi tambahan pada terapi farmakologis

Epidemiological and medico-social aspects of primary glaucoma

Available from VNTIC / VNTIC - Scientific & Technical Information Centre of RussiaSIGLERURussian Federatio

Studi Faktor Risiko Kelainan Miopia di Rumah Sakit Pertamina Bintang Amin

Background: Vision is a very important sense in determining the quality of human life. In the vision, the eye has a variety of refractive disorders, one of which is myopia. Myopia or nearsightedness is a condition where light entering the eye is focused in front of the retina, making distant objects appear blurred. Many factors cause myopia or nearsightedness, namely age, gender, heredity, and short distance activity. Research Purpose: To determine the risk factors of myopia in Pertamina Bintang Amin Hospital in Lampung Province in 2020. Research Method: This type of research is descriptive quantitative design. The sample in this study were 65 people with a total sampling technique. Data collection using questionnaire sheets and interviews. Data analysis techniques used univariate analysis to determine the frequency distribution of myopia risk factors. Research Result: The results of this study showed that the most common frequency of mild myopia was 39 people (60.0%). The frequency factor of young adult age was 42 respondents (64.6%). The frequency of female gender factors was 37 respondents (56.9%). The frequency of historical factors father/mother's descendants alone were 28 respondents (43.1%). Frequency factors of close-range activity playing computer, cellphone for 1-2 hours as many as 28 people (43.1%), reading books for 1-2 hours as many as 39 people (60.0%), and watching TV for 1-2 hours as much 50 people (76.9%). Conclusion: there is a risk factor of myopia including age, sex, heredity, and close-range activity