JPART Virtual Issue on Citizen-State Interactions in Public Administration Research

This is the author accepted manuscript. The final version is available from Oxford University Press via the DOi in this recordIn this virtual issue, we bring together a collection of research articles that-although not usually grouped together-all illustrate the importance of citizen-state interactions. Specifically, we include articles that directly incorporate citizens' perceptions, attitudes, experiences of, or behavior related to public administration. About 10% of all JPART articles over the life of the journal so far (1991-2015) met our inclusion criteria. Of those articles, we selected seven for this virtual issue on the basis that they have offered important insights into citizen-state interaction at different stages of the policy cycle. We argue that public administration scholarship should focus much more on the role of citizens and citizen-state interactions at all stages of the policy cycle. This research should focus both on the different forms of interaction citizens have with administrators, and the outcomes of these interactions, for bureaucracy and for citizens themselves

Networks and landscapes: a framework for setting goals and evaluating performance at the large landscape scale

The objective of large landscape conservation is to mitigate complex ecological problems through interventions at multiple and overlapping scales. Implementation requires coordination among a diverse network of individuals and organizations to integrate local‐scale conservation activities with broad‐scale goals. This requires an understanding of the governance options and how governance regimes achieve objectives or provide performance evaluation across both space and time. However, empirical assessments measuring network‐governance performance in large landscape conservation are limited. We describe a well‐established large landscape conservation network in North America, the Roundtable on the Crown of the Continent, to explore the application of a social–ecological performance evaluation framework. Systematic approaches to setting goals, tracking progress, and collecting data for feedback can help guide adaptation. Applying the established framework to our case study provides a means of evaluating the effectiveness of network governance in large landscape conservation

Facilitating co-production in public services: management implications from a systematic literature review

Drawing on the results of a systematic literature review of empirical studies, this paper sheds light on six broad factors that facilitate the initiation and implementation of co-production in public services. The factors are classified into two overarching categories: organizational factors, including organizational arrangements, professional roles, and managerial tools; and procedural factors, including participant recruitment, participant preparation, and process design. For each set of factors, the paper provides a series of management implications. It concludes with additional observations for practice. Unfortunately, ‘one-size-fits-all’ does not apply to co-production. Policy-makers and public managers need use their knowledge, skills, and judgment to design, activate, and implement co-production activities. The paper presents three organizational factors (organizational arrangements, professional roles, and managerial tools) and three procedural factors (participant recruitment, participant preparation, and process design) that facilitate the initiation and implementation of co-production. Moreover, for each set of factors, the paper provides an important series of management implications that offer guidance to those who are using, or who wish to use, co-production in their organizations. Thus, this paper provides evidence-driven advice that can assist public managers and policy makers looking for ways to improve co-production in public services

Turning Ideas into Proposals : A Case for Blended Participation During the Participatory Budgeting Trial in Helsinki

Balancing between online-offline stages of participatory procedures is a delicate art that may support or hinder the success of participatory democracy. Participatory budgeting (PB), in particular, is generally rooted in online platforms, but as our case study on the City of Helsinki PB trial suggests, face-to-face events are necessary to engage targeted and often less resourceful actors in the process. Based on a longer-term participant observation, covering the PB process from its early to ideation phase to the current stage of proposal development for the final vote, we argue that the process has thus far been successful in blending online-offline components, largely supported by the active support of borough liaisons who have served as navigators between the different stages. From the point of view of co-creation, different stages of the PB process (ideation, co-creation) call for different strategies of online-offline participation. Effective mobilization of marginalized actors and interactions between public servants and citizens seem to benefit from face-to-face processes, while city-wide voting and discussion can effectively occur in the online platform.Peer reviewe

A Crisis of Confidence? Front-Line Managers and the Complexities of Conflict

The aim of this chapter is to examine in detail how a sample of line managers experience handling conflict situations and to explore both the contextual factors that might make this challenging as well as those that facilitate the successful management of conflict, particularly in relation to the early and informal resolution that is now at the heart of public policy

Rising to Ostrom’s challenge:An invitation to walk on the bright side of public governance and public service

In this programmatic essay, we argue that public governance scholarship would benefit from developing a self-conscious and cohesive strand of "positive" scholarship, akin to social science subfields like positive psychology, positive organizational studies, and positive evaluation. We call for a program of research devoted to uncovering the factors and mechanisms that enable high performing public policies and public service delivery mechanisms; procedurally and distributively fair processes of tackling societal conflicts; and robust and resilient ways of coping with threats and risks. The core question driving positive public administration scholarship should be: Why is it that particular public policies, programs, organizations, networks, or partnerships manage do much better than others to produce widely valued societal outcomes, and how might knowledge of this be used to advance institutional learning from positives