Investigating the Factors Influencing Customers’ Adoption of Online Banking in the United Arab Emirates

The goal of this paper is to increase the awareness of the exogenous factors that influence customers’ attitude in the United Arab Emirates (UAE) towards online banking in the light of the Technology Acceptance Model (TAM). The study investigates the effect of three exogenous factors namely computer self-efficacy, security issues, and website features on the TAM. The proposed modified TAM model has been tested with a survey sample of 461 which has been distributed among different customers in the UAE. The data has been analyzed using Structural Equation Modeling (SEM) to evaluate the strength of the hypothesized relationships. The results strongly support the extended TAM model in predicating customers’ attitude towards online banking. It also demonstrates the significant effect of computer self-efficacy on customers’ attitude through perceived ease of use and perceived usefulness. The implications of integrating the proposed exogenous factors into the TAM are discussed and suggestions for future research. are presented

Factors and Impacts of Low Utilization of Internet: The Case of Arab Countries

The Arab countries are greatly behind in terms of their levels of Internet usage. The Arab countries are under pressures to adopt and promote digital transformation. Data in Arab countries are hard to get, resulting in paucity of understanding the factors that affect the use of Internet in Arab countries. This paper combines research from academic and major international organizational literature to examine and synthesize the current use of Internet in Arab Countries. The obstacles and the factors that affect the use and growth of Internet are language, government policies, culture, cost and technology. They are discussed with their impacts

Proposing a comprehensive is continuance model and its factors

Continuous use of information systems (IS) has become crucial for an organization’s survival as it provides efficiency and effectiveness of managing business transactions. Lacking continuance usage of IS poses an obstacle in the advancement of IS in an organization. Previous studies have examined continuance intention using the Expectation Confirmation Model (ECM) as it provides a basis of investigating IS continuance. However, the expansion in IS role in today’s business requires a further integration with other factors such as social support, experience, technology fit and self-efficacy. Therefore, the aim of this study is to develop a comprehensive IS continuance model through the extension of ECM by integrating new factors from other related theories. Upon developing the model, we extensively review the literature in order to understand the theories used, then extracted the relevant factors to be used in the model. The outcome of this study would provide the richness of knowledge in IS continuance domain and provides an opportunity for businesses to develop an effective plan of IS continuance in the organizations

Systems analysis and requirements determination Theory and practice - a longitudinal case study approach

SIGLEAvailable from British Library Document Supply Centre-DSC:DXN015461 / BLDSC - British Library Document Supply CentreGBUnited Kingdo

Structuration analysis of accounting-based ERP system organizational change

Using a framework informed by Giddens (1984, 1990) notions of trust, agents’ reflexivity, ontological security, routines, dialectical of control and power, the study explores the political behaviors associated with the implementation of an Enterprise Resource Planning (ERP) system introduced in a public service organization operating in an emerging country – the United Arab Emirates (UAE). The study examines how organizational members’ political behavior emanates during the implementation of an accounting-based ERP system. Data collection methods included semi-structured interviews, documentary evidence, and personal observation. The case study evidence shows that the accounting-based ERP system facilitated organizational members’ reflexivity and critical reflection in re-assessing the pre and post ERP system ways of thinking. The findings also illustrate how trust (whether personal trust or system trust) plays a pivotal role in reinforcing the organisation power to change, and how the mistrust has become a source of power hindering organisational change. This power-based trust adds to Fincham (1992) and Hardy (1996) frameworks of power since they do not underscore the power of “trust and/or mistrust†and the antecedents of such “trust and/or mistrustâ€

Power, trust and control: The interaction of political behaviours in accounting-based ERP system implementation processes

Purpose: The purpose of this paper is to explore political behaviours associated with the implementation of an enterprise resource planning (ERP) system in a public service organisation from an emerging market country, the United Arab Emirates (UAE). Design/methodology/approach: The authors? theoretical framework is based on the notions of trust, agent reflexivity, ontological security, routines, control and power proposed by Giddens (1984, 1990). The authors explore how the political behaviour of organisation members emanates from the introduction of an ERP system (particularly its accounting modules), and how the interaction between individual power, trust and control shaped its implementation process. The case study methodology relied on diverse data collection methods including semi-structured interviews, documentary evidence and personal observation. Findings: The authors show that the accounting-based ERP system created an episode of discomfort in the organisation, which facilitated reflexivity and critical reflection by organisation members and led to a re-assessment of ways of thinking pre- and post-dating the implementation of the ERP system. The findings illustrate the entangled relationship between the new accounting-based ERP system and the feelings of trust emerging during organisational change. Practical implications: Although case studies are intrinsically limited in terms of generalisability, the authors? investigation provides practical insights into the management of the needs of trust, ontological security and sources of power experienced by organisation members, since the fulfilment of such needs is the underlying pillar which the success of ERP systems rests upon. Originality/value: This study is one of the first to apply Giddens? (1984, 1990) conceptualisation to examine organisation change caused by the implementation of an accounting-based ERP system in an emerging market economy.Scopu