Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty

This research was conducted to find and get a better understanding of service quality level and to examine the relationship between service quality, customer satisfaction and customer loyalty with the services offered by the audit firms. SERVQUAL model will be used to measure the public listed companies perception and expectation with the audit services received

Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty: Perceptions Of Public Listed Companies

Kajian ini dijalankan bertujuan untuk menilai kualiti perkhidmatan yang ditawarkan oleh firma audit dan mengkaji hubungan di antara kualiti perkhidmatan, kepuasan dan kesetiaan pelanggan terhadap perkhidmatan yang ditawarkan oleh firma audit. This research was conducted to find and get a better understanding of service quality level and to examine the relationship between service quality, customer satisfaction and customer loyalty with the services offered by the audit firms

The Rate of Mixing of Two-dimensional Markov Shifts

The definitions of a two-dimensional Markov shift and the associated Markov measure are given. Then a sufficient condition for the exponential mixing of such shifts is provided. This generalizes the well-known result in the one-dimensional case

Spectral and distributional problems for homogeneous extensions of dynamical systems and the rate of mixing of two-dimensional Markov shifts

This thesis consists of four chapters. Chapters 1 and 2 are somewhat related in the sense that they deal with similar dynamical systems. Each chapter comes complete with its own references and notations. For the convenience of the reader, we provide an introduction and indeed an elongated summary to the whole thesis in Chapter 0. In Chapter 1, we study how closed orbits of a subshift of finite type hits to a finite homogeneous extension. In particular, we obtain an asymptotic formula for the number of closed orbits according to how they lift to the extension space. We apply our findings to the case of finite extensions and also to automorphism extensions of hyperbolic toral automorphisms. Chapter 2 deals with lifting ergodic properties of an arbitrary measure preserving transformation T to homogeneous extensions of T. Our results extends well known theorems already obtained for the case of compact group extensions of measure-preserving transformations. We also give simplified results to the special case when the base transformation is a Markov shift and the skewing-function depends on a finite number of coordinates. In Chapter 3, we look at the rate of mixing of rectangle sets of two dimensional Markov shifts with respect to the natural shift actions. We show that if one of the matrix defining the Markov measure is aperiodic then this rate is exponentially fast. We provide an example to illustrate what could happen in general

Operationalising Corporate Social Responsibility (Csr) And The Development Debate

A considerable amount of attention has been paid to the construct of Corporate Social Responsibility (CSR) and yet research on the precise measurement of CSR has remained limited. Measures have been hampered by a lack of clarity in theoretical frameworks and empirical methods for the CSR construct. Given that the empirical study of CSR measurement is in an undeveloped state, this research describes efforts to justify and prove the relationship between measurement items and the construct. Based on a study among Malaysian stakeholders, this research conceptualises CSR as a formative construct consisting of eight dimensions: process, policy, values, environment, personal, profit, people and politics. The analyses reveal alternative approaches from a conceptual and methodological standpoint that makes clear the danger of misspecifying formative models as reflective, or vice versa. In this regard, it is proposed that the agenda and scope of CSR, as well as the measures used to implement it, are a manifestation of the formative construct that corporations have to operationalise in order to perform CSR better or more efficientl

Effect of Ethical Leadership of Company’s CSR on Employee CSR Engagement in the Era of Digital Industry Revolution

In this paper, we examined how companies are using ethical leadership CSR to interact with their employees about corporate social responsibility (CSR) related matters. A structured questionnaire was designed to elicit employees responses. Data were collected from the 200 respondents but only 154 were found usable for the data analysis. The responses were analysed using the PLS-SEM statistical technique using Smart-PLS software towards testing the proposed model. The research findings found that employee’s understanding of the company’s CSR to be the most significant predictor of employee CSR engagement accompanied by using ethical leadership with the moderating impact of Person-Organisation Fit. It is evident that social exchange values may affect employees towards Corporate Social Responsibility (CSR) engagement. Contribution to ethical leadership and CSR engagement are discussed

Modified Baptista type cryptosystem via matrix secret key.

In 1998, M.S. Baptista proposed a chaotic cryptosystem using the ergodicity property of the simple low-dimensional and chaotic logistic equation. Since then, many cryptosystems based on Baptista's work have been proposed. However, over the years research has shown that this cryptosystem is predictable and vulnerable to attacks and is widely discussed. Among the weaknesses are the non-uniform distribution of ciphertexts and succumbing to the one-time pad attack (a type of chosen plaintext attack). In this Letter, our objective is to modify the chaotic cryptographic scheme proposed previously. We use a matrix secret key such that the cryptosystem would no longer succumb to the one-time pad attack

Aplikasi model baharu penambahbaikan pendekatan kalut ke atas peramalan siri masa kepekatan ozon

Kajian ini merupakan aplikasi pendekatan kalut ke atas peramalan siri masa bahan pencemar udara ozon di stesen asas Malaysia yang terletak di Jerantut, Pahang. Sebelum model peramalan dibina, siri masa diuji terlebih dahulu sama ada bersifat kalut atau tidak. Melalui plot ruang fasa dan kaedah Cao, siri masa bahan pencemar ozon didapati bersifat kalut bermatra rendah. Oleh itu, model peramalan melalui kaedah penghampiran linear setempat dibina. Sebagai inovasi, model ini ditambah baik. Sebagai perbandingan, model peramalan regresi linear turut dibina. Melalui pengiraan purata ralat mutlak, ralat punca purata kuasa dua dan pekali korelasi, keputusan menunjukkan bahawa model baharu penambahbaikan penghampiran linear setempat adalah lebih baik berbanding model-model yang lain. Maka, penambahbaikan yang dilakukan adalah berbaloi. Dengan itu, pendekatan kalut adalah pendekatan alternatif yang sesuai digunakan bagi membangunkan model peramalan siri masa bahan pencemar ozon. Penemuan model baharu dalam kajian ini diharap dapat membantu memudahkan usaha pihak-pihak berkepentingan dalam menguruskan isu pencemaran udara, khususnya ozon