STAFF PROFESSIONALISM IN UNIVERSITY SERVICES: A CASE STUDY OF UiTM

This paper aims to show that staff professionalism is one of the factors that lead to customer satisfaction in university services. Staff professionalism is an important component in university services. A quality service is considered as one of the important research topics in the context of service delivery in universities. Frontline university service is the first step before the public or customers pursue the matter further. If at this first step they are provided with quality service, indirectly it reflects positively on the university. However, if the quality of the service provided is poor it reflects negatively on the university. In this study, 192 of 909 graduates students who responded to the questionnaire and analyzed by using Statistical Package for Social Sciences (SPSS) software to achieve the outcome of the study. The findings show that there is a positive relationship between staff professionalism and customer satisfaction. Several recommendations were suggested to UiTM in order to improve its counter services delivery and to achieve customer satisfaction.Staff professionalism, customer satisfaction, public universities

“JAWI” LANGUAGE AND ITS ROLE IN ESTABLISHMENT CIVILIZATION OF MALAYONESIA

Language has an important role as an element of civilization. Similarly Jawi language. This paper seeks to prove that Jawi Language is a hybrid language born from the clash between Arabic and Malay in the archipelago or Southeast Asia. Using the sociolinguistic point of view this article also shows that Jawi Language has contributed significantly to the formation of civilizations in the Malay and Indonesian Malay world. Jawi language is apparently used not only as the language of instruction in daily interactions, but also as a language of science, language, culture, diplomatic language, and even the language of unity among Malay nations in the Malayonesia region

Push and pull factor: determining the visitors’ satisfactions at urban recreational area / Noralizawati Mohamed and Noriah Othman

This study investigates the visitors’ satisfaction at the most popular urban recreational area, Kepong Metropolitan Park, Selangor. It presents the analysis and synthesis of information collected from an open-ended survey. Selected visitors were asked to state their opinions regarding overall scene and the answers were summarized and categorized in terms of several dimensions. As a result, the researcher found that the visitors expressed several comments and suggestions that could be used as push and pull factors in determining their satisfaction in the recreational area. These two dimensional phenomenons are very useful as reference to researchers or designers to identify and fulfill the visitors’ satisfaction for future preparation of recreational area

Ilmu dan Ngelmu sebagai satu cara mencari pengetahuan

Although Ilmu (knowledge) and ngelmu (philosophy) may sound similar, they actually carry different definitions and this could be translated on the methods used to obtain each of them. Ilmu can be obtained from formal or informal education while ngelmu can be achieved through any practices that are related to Javanese spiritual concept. The characters of Ha Na Ca Ra Ka are based on someone’s understanding on life especially when they are communicating with God, human beings and also themselves. Self elements such as heneng, hening, and heling are vital in searching for ilmu and ngelmu. Besides that, they also need to possess some strong elements within themselves such as sabar (patience), pasrah (submit to their fate), nrima (acceptive) and rela (willingness). Although there are marginal Muslim Javanese in Indonesia, Islamic teachings can still be practiced according to their principles when they are out searching for ilmu and ngelmu, which are both derived from Allah the Almight

Students Expectation on Studying the Plants Identification in Outdoor Learning Environment

In recent years, there have been growing bodies of research in an outdoor education setting. In the context of landscape architecture studies, the need to encourage the students to explore the nature is undeniably important. By exploring the landscapes, a better perspective and understanding of subject matter can be achieved. While there is a new approach of learning called as online learning, however, the actual experiential learning is still valuable and authentic to be studied. Through the literature findings and data analysis, the student learning expectations in this study are influenced by the physical outdoor setting and learning activities.Keywords: outdoor learning; plant identification, student expectation, learning activitie

Students’ Experiential Learning in Botanic Garden Leisure Setting

Botanic garden is associated with environment conservation, outdoor recreation and education programme for students. The learning opportunities that take place in the garden functions as a window of knowledge, a platform to build better understanding beside aroused cognitive skills during visitation. This study is aimed to identify the potential of Putrajaya Botanical Garden as a learning environment. The finding showed the male respondents rated higher than the female in all attributes associated with experiential learning at the garden. With good practice of design and management, this garden can continuously serves as successful educational learning environment and achieve its mission.Keywords: Experiential learning; leisure setting; botanic garden; educational learning environmentISSN: 2398-4287© 2017. The Authors. Published for AMER ABRA by e-International Publishing House, Ltd., UK. This is an open access article under the CC BYNC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia

Tinjauan identiti dan bahasa hibrid dalam kalangan Samsam, Baba Nyonya dan Jawi Peranakan di Utara Semenanjung Malaysia

This paper reviews and discusses the identity and language of three groups that were considered to display the hybrid (half-breed) feature. The group is Samsam, Baba Nyonya and Jawi Peranakan that reside in the northern part of West Malaysia. The data for this study was gathered from the library research and non-structured interview which was conducted through field studies on the informants from the three groups. The description of the data was done in a descriptive qualitative manner. In general, this survey identified that the hybrid is a concept that exhibit the characteristics of a system formed from a combination of different subsystems or parts. This hybrid concept was used to describe the identity of the three groups. From the language point of view although the language spoken by all the three groups show features of hybrid, however the classification in terms of linguistic show that the speech system of Samsam and Jawi Peranakan were considered as dialect, while the Baba Nyonya speech system was Creole status. This article also discusses the aspects of linguistic classification of the speech of the three groups as intended. This paper is useful because owing to it we can trail the history of the three oldest hybrid groups that exist in Malaysi

Sejarah Dan Keragamannya Di Pulau Pinang.

Dari segi bahasa, sebagaimana aspek-aspek sosial lain, tidak banyak yang diketahui mengenai Pulau Pinang pada masa silam. Boleh dikatakan agak kurang catatan tentang bahasa di pulau ini secara khusus dan mendalam, sama ada sebelum kedatangan British atau sekarang ini. Setakat ini hanya terdapat tiga huraian ragam2 atau dialek Melayu Pulau Pinang3 sementara huraian lain tentang dialek ini dimasukkan dalam huraian dialek Kedah4. Kebanyakan kajian tentang dialek Melayu Pulau Pinang atau Kedah ini merupakan huraian (sinkronik) linguistik tulen, yakni huraian berbentuk kajian kata atau leksikal; fonetik dan fonologi atau sebutan; morfologi atau pembentukan kata;dan sintaksis atau pembentukan ayat. Huraian sosial (termasuk sejarah, fungsi, penutur, pola penggunaan, dan sebagainya) tentang dialek ini boleh dikatakan tiadu dan jika ada pun bertaburan di sana sini dan memerlukan usaha yang lebih untuk mengumpulkannya.Dengan demikian kertas kerja ini akan mencuba meninjau dan meneliti senario

Bahasa Roh dalam Naratif Sangin di Sarawak

Sangin ialah aktiviti yang diamalkan dalam kalangan komuniti Sihan di Belaga, Sarawak.Komuniti Sihan boleh dianggap komuniti terancam memandangkan jumlah anggotanya pada tahun 2015 ialah 218 orang sahaj

Intimate Language Variety in Animation Movie of Danshi Koukousei no Nichijou by Yasunobu Yamauchi

This research elaborates language variety particularly in intimate language in Japanese animation movie Danshi Koukousei no Nichijou Episode Joshi Kousei wa Ijou High School Girls are Funky, the work of Yasunobu Yamauchi. In order to reveal the intimate language variety, Tomisaka theory was used (1997) which highlights about the change in noun and sentence within intimate language variety. The method utilized was descriptive qualitative. The result of this research is the finding of language variety such as noun and verb change and particle omission in sentences in that animation movie