Swift trust and commitment: the missing links for humanitarian supply chain coordination?

Coordination among actors in a humanitarian relief supply chain decides whether a relief operation can be or successful or not. In humanitarian supply chains, due to the urgency and importance of the situation combined with scarce resources, actors have to coordinate and trust each other in order to achieve joint goals. This paper investigated empirically the role of swift trust as mediating variable for achieving supply chain coordination. Based on commitment-trust theory we explore enablers of swift-trust and how swift trust translates into coordination through commitment. Based on a path analytic model we test data from the National Disaster Management Authority of India. Our study is the first testing commitment-trust theory (CTT) in the humanitarian context, highlighting the importance of swift trust and commitment for much thought after coordination. Furthermore, the study shows that information sharing and behavioral uncertainty reduction act as enablers for swift trust. The study findings offer practical guidance and suggest that swift trust is a missing link for the success of humanitarian supply chains

Do complainants appreciate overcompensation? A meta-analysis on the effect of simple compensation vs. overcompensation on post-complaint satisfaction

Service recovery, Compensation, Meta-analysis, Consumer behavior, Consumer satisfaction, Complaint management,

Passive acoustic telemetry reveals highly variable home range and movement patterns among unicornfish within a marine reserve

Marine reserves are the primary management tool for Guam’s reef fish fishery. While a build-up of fish biomass has occurred inside reserve boundaries, it is unknown whether reserve size matches the scale of movement of target species. Using passive acoustic telemetry, we quantified movement patterns and home range size of two heavily exploited unicornfish Naso unicornis and Naso lituratus. Fifteen fish (N. unicornis: n = 7; N. lituratus: n = 4 male, n = 4 female) were fitted with internal acoustic tags and tracked continuously over four months within a remote acoustic receiver array located in a decade-old marine reserve. This approach provided robust estimates of unicornfish movement patterns and home range size. The mean home range of 3.2 ha for N. unicornis was almost ten times larger than that previously recorded from a three-week tracking study of the species in Hawaii. While N. lituratus were smaller in body size, their mean home range (6.8 ha) was over twice that of N. unicornis. Both species displayed strong site fidelity, particularly during nocturnal and crepuscular periods. Although there was some overlap, individual movement patterns and home range size were highly variable within species and between sexes. N. unicornis home range increased with body size, and only the three largest fish home ranges extended into the deeper outer reef slope beyond the shallow reef flat. Both Naso species favoured habitat dominated by corals. Some individuals made predictable daily crepuscular migrations between different locations or habitat types. There was no evidence of significant spillover from the marine reserve into adjacent fished areas. Strong site fidelity coupled with negligible spillover suggests that small-scale reserves, with natural habitat boundaries to emigration, are effective in protecting localized unicornfish populations