From Service to Experience: Understanding and Defining the Hospitality Business

Failure adequately to define or understand hospitality as a commercial phenomenon has created a fragmented academic environment and a schizophrenia in the industry that has the potential to limit its development as a global industry. This article suggests that, by redefining hospitality as behaviour and experience, a new perspective emerges that has exciting implications for the management of hospitality businesses. A framework to describe hospitality in the commercial domain is proposed. This framework suggests a focus on the host–guest relationship, generosity, theatre and performance, ‘lots of little surprises’, and the security of strangers – a focus that provides guests with experiences that are personal, memorable and add value to their lives

Do broad absorption line quasars live in different environments from ordinary quasars?

We select a sample of $\sim 4200$ traditionally defined broad absorption line quasars (BALQs) from the Fifth Data Release quasar catalog of the Sloan Digital Sky Survey. For a statistically homogeneous quasar sample with $1.7\le z\le 4.2$, the BAL quasar fraction is $\sim 14$ and is almost constant with redshift. We measure the auto-correlation of non-BAL quasars (nonBALQs) and the cross-correlation of BALQs with nonBALQs using this statistically homogeneous sample, both in redshift space and using the projected correlation function. We find no significant difference between the clustering strengths of BALQs and nonBALQs. Assuming a power-law model for the real space correlation function $\xi(r)=(r/r_0)^{-1.8}$, the correlation length for nonBALQs is $r_0=7.6\pm 0.8 h^{-1}{\rm Mpc}$; for BALQs, the cross-correlation length is $r_0=7.4\pm 1.1 h^{-1}{\rm Mpc}$. Our clustering results suggest that BALQs live in similar large-scale environments as do nonBALQs.Comment: accepted for publication in Ap

Ultraviolet Broad Absorption Features and the Spectral Energy Distribution of the QSO PG 1351+64

We present a moderate-resolution (~20 km/s) spectrum of the mini broad-absorption-line QSO PG1351+64 between 915-1180 A, obtained with the Far Ultraviolet Spectroscopic Explorer (FUSE). Additional spectra at longer wavelengths were also obtained with the HST and ground-based telescopes. Broad absorption is present on the blue wings of CIII 977, Ly-beta, OVI 1032,1038, Ly-alpha, NV 1238,1242, SiIV 1393,1402, and CIV 1548,1450. The absorption profile can be fitted with five components at velocities of ~ -780, -1049, -1629, -1833, and -3054 km/s with respect to the emission-line redshift of z = 0.088. All the absorption components cover a large fraction of the continuum source as well as the broad-line region. The OVI emission feature is very weak, and the OVI/Lyalpha flux ratio is 0.08, one of the lowest among low-redshift active galaxies and QSOs. The UV continuum shows a significant change in slope near 1050 A in the restframe. The steeper continuum shortward of the Lyman limit extrapolates well to the observed weak X-ray flux level. The absorbers' properties are similar to those of high-redshift broad absorption-line QSOs. The derived total column density of the UV absorbers is on the order of 10^21 cm^-2, unlikely to produce significant opacity above 1 keV in the X-ray. Unless there is a separate, high-ionization X-ray absorber, the QSO's weak X-ray flux may be intrinsic. The ionization level of the absorbing components is comparable to that anticipated in the broad-line region, therefore the absorbers may be related to broad-line clouds along the line of sight.Comment: 23 pages, Latex, 5 figure

FUSE Observations of Intrinsic Absorption in the Seyfert 1 Galaxy Mrk 509

We present far-ultraviolet spectra of the Seyfert 1 galaxy Mrk 509 obtained in 1999 November with the Far Ultraviolet Spectroscopic Explorer (FUSE). Our data span the observed wavelength range 915-1185 A at a resolution of ~20 km/s. The spectrum shows a blue continuum, broad OVI 1032,1038 emission, and a broad CIII 977 emission line. Superposed on these emission components, we resolve associated absorption lines of OVI 1032,1038, CIII 977, and Lyman lines through Lzeta. Seven distinct kinematic components are present, spanning a velocity range of -440 to +170 km/s relative to the systemic velocity. The absorption is clustered in two groups, one centered at -370m km/s and another at the systemic velocity. The blue-shifted cluster may be associated with the extended line emission visible in deep images of Mrk 509 obtained by Phillips et al. Although several components appear to be saturated, they are not black at their centers. Partial covering or scattering permits ~7% of the broad-line or continuum flux to be unaffected by absorption. Of the multiple components, only one has the same ionization state and column density as highly ionized gas that produces the OVII and OVIII ionization edges in X-ray spectra of Mrk 509. This paper will appear in a special issue of Astrophysical Journal Letters devoted to the first scientific results from the FUSE mission.Comment: To appear in the Astrophysical Journal (Letters). 4 pages, 3 color PostScript figures. Figures are best viewed and printed in color. Added acknowledgment that this is one of many papers to be published in a special issue of ApJL devoted to the first scientific results from the FUSE missio

The role of black hole mass in quasar radio activity

We use a homogeneous sample of about 300, 0.3 <~ z <~ 3, radio-loud quasars drawn from the FIRST and 2dF QSO surveys to investigate a possible dependence of radio activity on black-hole mass. By analyzing composite spectra for the populations of radio-quiet and radio-loud QSOs -- chosen to have the same redshift and luminosity distribution -- we find with high statistical significance that radio-loud quasars are on average associated with black holes of masses ~10^{8.6} M_sun, about twice as large as those measured for radio-quiet quasars (~10^{8.3} M_sun). We also find a clear dependence of black hole mass on optical luminosity of the form log (M_BH/M_sun)_{RL}= 8.57(\pm 0.06) - 0.27(\pm 0.06) (M_B + 24.5) and log (M_BH/M_sun)_{RQ}= 8.43(\pm 0.05) -0.32(\pm 0.06) (M_B + 24.5), respectively for the case of radio-loud and radio-quiet quasars. It is intriguing to note that these two trends run roughly parallel to each other, implying that radio-loud quasars are associated to black holes more massive than those producing the radio-quiet case at all sampled luminosities. On the other hand, in the case of radio-loud quasars, we find evidence for only a weak (if any) dependence of the black hole mass on radio power. The above findings seem to support the belief that there exists -- at a given optical luminosity -- a threshold black hole mass associated with the onset of significant radio activity such as that of radio-loud QSOs; however, once the activity is triggered, there appears to be very little connection between black hole mass and level of radio output.Comment: 10 pages, 10 figures, minor changes to match the accepted versio