Faktor-faktor Penentu Kualitas Jasa Perbankan (Kajian dari Perspektif Gender dan Posisi Pekerjaan pada Karyawan Bank Surabaya)

Banks need to review what kind of service quality is expected by the customers. Before determinethe service quality strategy, it is necessary to synchronize the bank perception whichis represented by the perception of frontline and back-office employees, and customers toavoid gaps. The objectives of this study are such as (1) to examine the factors that determinethe service quality from perspective bank employee based on their position in frontline andback-office, and (2) to verify the perceptions differences on service quality based on gender.By judgmental and purposive sampling, this research gained 100 employees of banks in Surabayacity. Data were collected by questionnaire method. By using factor analysis and independentsample test, this research found that there are seven determinants of banking servicequality that are perceived by the employees and no differences in the perceptions of thedeterminants of service quality between frontline and back-office employees, neither on genderbase

Tantangan dan Perkembangan Upaya Administrasi dalam Penyelesaian Perkara Pertanahan

Pengaturan banding administrasi tidak secara tegas disebutkan dalam Peraturan Menteri Agraria tentang Penanganan dan Penyelesaian Kasus Pertanahan. Namun substansi peraturan tersebut pada dasarnya pada intinya memberikan kewenangan kepada Menteri Agraria untuk melakukan pembatalan sertipikat sehingga peneliti tertarik mengkaji mengenai filosofi banding administrasi sebelum upaya hukum melalui peradilan tata usaha Negara dan penerapan banding administrasi dalam penyelesaian sengketa administrasi sertipikat hak atas tanah. Hasil penelitian menunjukkan bahwa upaya administratif (internal review) dan litigasi di peradilan (judicial review) merupakan kombinasi instrumen dalam menjamin konsistensi tegaknya pilar-pilar negara hukum, khususnya bagi pemenuhan keadilan administratif (administrative justice) warga negara oleh negara c.q. pemerintah. Dalam hal ini, pemerintah dan pengadilan harus berbagi tugas dan peran guna saling melengkapi pemenuhan keadilan administrasi. Akibat Hukum tidak diajukannya upaya administrasi dalam sengkata tata usaha negara, hakim menyatakan gugatan tidak diterima karena upaya administratif yang tersedia belum dipergunakan oleh yang bersangkutan

Rancang Bangun Modul Praktikum Motor AC dengan Aplikasi Pengaturan Posisi dengan Menggunakan PID

Penggunaan motor AC 3 fasa saat ini banyak digunakan didunia industri untuk mencapai kecepatan putaran motor yang diinginkan, maka dibutuhkan sistem kendali kecepatan motor. Saat mengatur posisi sebuah motor AC 3 fasa sering terjadi over shoot dan setting time yang lama, untuk itu dibutuhkan sebuah metode pengontrolan yang dapat mengatasi kekurangan tersebut. Pada penelitian ini menggunakan metode kontrol PID untuk menghasilkan output yang konstan dan untuk mengurangi nilai error saat mengatur posisi motor. Keluaran dari PID selanjutnya di absolute kan untuk menghilangkan tegangan negatif yang dikeluarkan PID, kemudian keluaran dari absolute akan masuk ke inverter Altivar 312 agar motor dapat berputar kearah forward, reverse atau stop. Hasil percobaan menunjukkan motor dapat berputar sesuai dengan set point dengan rata-rata error terbesar 2.6 %. Pengotrolan posisi motor AC memiliki tingkat keberhasilan sebesar 80 %. Kesalahan pembacaan posisi disebabkan karena terjadi kerusakan pada potensiometer

Carment: Magnesium Cement From Glass Waste As A Solution To The Cement Industry's Carbon Emission Problems

In dealing with carbon emissions generated from the cement industry in general, the author has the idea to use Carment. Carment is a concept of carbon absorbing cement based on magnesium silicate which is derived from silica and is able to reduce carbon emissions from the manufacturing process compared to the manufacture of cement in general. There are several solutions that have existed in overcoming the problem of carbon emissions from the cement industry, such as the Waste Heat Recovery Power Generator (WHRPG), reducing the clinker ratio through blended cement products, and using alternative fuels to replace coal. However, its existence is still quite expensive and has not been able to overcome the problem of carbon emissions resulting from the cement industry. Carment is an innovation in the industrial sector where Carment as a magnesium cement from glass waste can solve the problem of carbon emissions from the calcination process. The availability of glass waste, which has a high availability, contains more than 70% silica and is inexpensive, increases the potential to produce magnesium cement from glass waste in Indonesia

Comparison of self-reported health & healthcare utilisation between asylum seekers and refugees: an observational study

<p>Abstract</p> <p>Background</p> <p>Adult refugees and asylum seekers living in Western countries experience a high prevalence of mental health problems, especially post traumatic stress disorder (PTSD), depression and anxiety. This study compares and contrasts the prevalence of health problems, and potential risk factors as well as the utilisation of health services by asylum seekers and refugees in the Irish context.</p> <p>Methods</p> <p>Cross sectional study using validated self reported health status questionnaires of adult asylum seekers (n = 60) and refugees (n = 28) from 30 countries, living in Ireland. Outcome measures included: general health status (SF-36), presence of PTSD symptoms and anxiety/depression symptoms. Data on chronic conditions and pre or post migration stressors are also reported. The two groups are compared for utilisation of the health care system and the use of over the counter medications.</p> <p>Results</p> <p>Asylum seekers were significantly more likely than refugees to report symptoms of PTSD (OR 6.3, 95% CI: 2.2–17.9) and depression/anxiety (OR 5.8, 95% CI: 2.2–15.4), while no significant difference was found in self-reported general health. When adjusted by multivariable regression, the presence of more than one chronic disease (OR 4.0, 95%CI: 1.3–12.7; OR 3.4, 95% CI: 1.2–10.1), high levels of pre migration stressors (OR 3.6, 95% CI: 1.1–11.9; OR 3.3, 95% CI: 1.0–10.4) or post migration stressors (OR 17.3, 95% CI: 4.9–60.8; OR 3.9, 95% CI: 1.2–12.3) were independent predictors of self reported PTSD or depression/anxiety symptoms respectively, however, residence status was no longer significantly associated with PTSD or depression/anxiety. Residence status may act as a marker for other explanatory variables; our results show it has a strong relationship with post migration stressors (χ²= 19.74, df = 1, P < 0.001).</p> <p>In terms of health care utilisation, asylum seekers use GP services more often than refugees, while no significant difference was found between these groups for use of dentists, medication, hospitalisation or mental health services.</p> <p>Conclusion</p> <p>Asylum seekers have a higher level of self reported PTSD and depression/anxiety symptoms compared to refugees. However, residence status appears to act as a marker for post migration stressors. Compared to refugees, asylum seekers utilise GP services more often, but not mental health services.</p

Arbitrase di Indonesia

xii, 132 hlm.: 23 c