Retention Strategies for Call Center Representatives in the U.S. Airline Industry

Voluntary turnover of call center employees threatens productivity, service levels, the customer experience, and the financial stability of businesses. Airline business call center leaders should be concerned about the time, stress, and cost of hiring and training new employees and the negative impact on business outcomes. Grounded in Mitchell’s job embeddedness theory, the purpose of this qualitative single-case study was to explore strategies airline business call center leaders use to reduce voluntary turnover among customer service representatives. The participants were five leaders in an airline business call center located in Houston, Texas. Data were collected using semi-structured interviews and a review of organization documents. Through thematic, analysis, five themes emerged: (a) optimal employee-organizational job fit, (b) opportunities for upward and lateral mobility, (c) leadership support for employee engagement, (d) individualized personal and professional communication, and (e) flexibility to accommodate work-life balance. A key recommendation is for airline call center business leaders to pay more attention to the health and well-being of employees. The implications for positive social change include the potential for successful change initiatives that impact employee satisfaction and economic health for the airline industry and its’ customers

Retention Strategies for Call Center Representatives in the U.S. Airline Industry

Voluntary turnover of call center employees threatens productivity, service levels, the customer experience, and the financial stability of businesses. Airline business call center leaders should be concerned about the time, stress, and cost of hiring and training new employees and the negative impact on business outcomes. Grounded in Mitchell’s job embeddedness theory, the purpose of this qualitative single-case study was to explore strategies airline business call center leaders use to reduce voluntary turnover among customer service representatives. The participants were five leaders in an airline business call center located in Houston, Texas. Data were collected using semi-structured interviews and a review of organization documents. Through thematic, analysis, five themes emerged: (a) optimal employee-organizational job fit, (b) opportunities for upward and lateral mobility, (c) leadership support for employee engagement, (d) individualized personal and professional communication, and (e) flexibility to accommodate work-life balance. A key recommendation is for airline call center business leaders to pay more attention to the health and well-being of employees. The implications for positive social change include the potential for successful change initiatives that impact employee satisfaction and economic health for the airline industry and its’ customers

Formation of nitrous oxide over Pt-Pd oxidation catalysts: Secondary emissions by interaction of hydrocarbons and nitric oxide

The interaction of hydrocarbons (HC) and nitric oxide (NO) over noble metal catalysts for exhaust gas after-treatment of lean-operated combustion engines can lead to secondary emissions, namely the formation of nitrous oxide (N$_2$O), which is a strong greenhouse gas calling for N$_2$O reduction concepts. By means of a series of light-off tests over state-of-the-art Pt-Pd oxidation catalysts, this study identifies the most critical catalyst operation regimes that should be avoided in order to minimize N$_2$O levels. Especially unsaturated HCs react with NO to form significant amounts of N$_2$O between 150 °C and 350 °C; an increasing HC/NOx ratio generally promotes N$_2$O formation, whereas the NO oxidation reaction is increasingly inhibited. Since low space velocities and fast catalyst heating allow for minimizing N$_2$O levels, active heating of catalytic converters during cold start and phases of low exhaust gas temperatures may efficiently reduce the formation of N$_2$O in real-world applications

Cognitive and Behavioral Domains That Reliably Differentiate Normal Aging and Dementia in Down Syndrome

Primary care integration of Down syndrome (DS)-specific dementia screening is strongly advised. The current study employed principal components analysis (PCA) and classification and regression tree (CART) analyses to identify an abbreviated battery for dementia classification. Scale- and subscale-level scores from 141 participants (no dementia n = 68; probable Alzheimer’s disease n = 73), for the Severe Impairment Battery (SIB), Dementia Scale for People with Learning Disabilities (DLD), and Vineland Adaptive Behavior Scales—Second Edition (Vineland-II) were analyzed. Two principle components (PC1, PC2) were identified with the odds of a probable dementia diagnosis increasing 2.54 times per PC1 unit increase and by 3.73 times per PC2 unit increase. CART analysis identified that the DLD sum of cognitive scores (SCS \u3c 35 raw) and Vineland-II community subdomain (\u3c 36 raw) scores best classified dementia. No significant difference in the PCA versus CART area under the curve (AUC) was noted (D(65.196) = −0.57683; p = 0.57; PCA AUC = 0.87; CART AUC = 0.91). The PCA sensitivity was 80% and specificity was 70%; CART was 100% and specificity was 81%. These results support an abbreviated dementia screening battery to identify at-risk individuals with DS in primary care settings to guide specialized diagnostic referral

Exile Vol. XLI

39th Year Cover Art by Elisa Gargarelle \u2795 (quote from J.D. Salinger\u27s Catcher in the Rye) untitled by Aileen Jones \u2797 i Girl by Colin Bossen \u2798 1 sun by Alex Blazer \u2796 2 Shifting by Alex Blazer \u2796 2 The Fish by Sarah Ramsey \u2795 3 New Woman by Lisa Stillman \u2795 4 Why by Lelei Jennings \u2795 5 Camel Cafe by Jeremy Aufrance \u2795 5 Jenny by Lizzy Loud \u2795 6 Beautiful Dreamer by Melissa Bostrom \u2796 7 Rising by Lizzy Loud \u2795 12 Pinsetter by Jeremy Aufrance \u2795 13 A Greater Distance by Jeff Boon \u2795 14 Shiho by Jeff Boon \u2795 15 Sub-stance by Alex Blazer \u2796 15 Sisters by Gretchen Hambley \u2796 16 Anne Sexton by Allison Lemieux \u2796 17 The Holy Grail... by Ed Shim \u2795 17 untitled by Liz Bolyard \u2796 18 23 by Keith Chapman \u2795 18 Bang, Zoom! by Victoria Lyall \u2796 19 Gabe and Me by Heather Trabert \u2797 20 Tornado Summer by Liz Bolyard \u2796 21 Nude by Elise Gargarella \u2795 21 Why I can\u27t tell short stories by Colin Bossen \u2798 22 america by Lynn Tramonte \u2798 24 Upon Being Asked... by Matt Makman \u2796 24 Being Azra by Lynn Tramonte \u2798 25 Mystic Truths by Adrienne Binni \u2795 27 King\u27s Court by Elisha Gargarella \u2795 27 Incense by Erin Lott \u2796 28 Sunday Morning... by Lisa Stillman \u2795 33 untitled by Elisa Gargarella \u2795 33 Quien no ha visto... by Adrienne Binni \u2795 34 The Space Between Us by Allison Lemieux \u2795 35 searching for the Bermuda... by Victoria Lyall \u2796 35 untitled by Man Chhoa \u2796 36 The Hunted by J. Murdoch Matheson \u2796 37 Editorial decisions are shared equally among the editorial board. -4

Cannabis-induced hypodopaminergic anhedonia and cognitive decline in humans: Embracing putative induction of dopamine homeostasis

Over years, the regular use of cannabis has substantially increased among young adults, as indicated by the rise in cannabis use disorder (CUD), with an estimated prevalence of 8. 3% in the United States. Research shows that exposure to cannabis is associated with hypodopaminergic anhedonia (depression), cognitive decline, poor memory, inattention, impaired learning performance, reduced dopamine brain response-associated emotionality, and increased addiction severity in young adults. The addiction medicine community is increasing concern because of the high content of delta-9-tetrahydrocannabinol (THC) currently found in oral and vaping cannabis products, the cognitive effects of cannabis may become more pronounced in young adults who use these cannabis products. Preliminary research suggests that it is possible to induce \u27dopamine homeostasis,\u27 that is, restore dopamine function with dopamine upregulation with the proposed compound and normalize behavior in chronic cannabis users with cannabis-induced hypodopaminergic anhedonia (depression) and cognitive decline. This psychological, neurobiological, anatomical, genetic, and epigenetic research also could provide evidence to use for the development of an appropriate policy regarding the decriminalization of cannabis for recreational use

Exile Vol. XL No. 2

38th Year Title Page by Carrie Horner \u2797 i Epigraph by Ezra Pound ii Table of Contents iii-iv Remembering Sundays by Allison Lemieux \u2795 1 Untitled by James Oliver \u2794 2 \u2778 Beige Chevy Malibu by Craig J. McDonough \u2794 3-4 Brushtown Road by Lelei Jennings \u2795 5 In Memoriam: River Phoenix, 1970-93 by Kirstin Rogers \u2794 6 Untitled by Kira Pollack \u2794 7 Checkmate by Kevin Nix \u2794 8 Anywhere in Ohio by Jen Hanysh \u2795 9 Untitled by Nicky Taylor \u2794 10 Under Your Influence by Katherine Anne Campo \u2794 11 Tulips by Tricia B. Swearingen \u2794 12 Untitled by Keith Chapman \u2795 12 December Storm by Erin Lott \u2796 13-19 On Meeting Phil Levine After a Reading at Denison University April 6, 1993 by Christopher Harnish \u2794 20 The 422 Bypass by Joel Husenits \u2795 21 Untitled by Ken Tyburski \u2794 22 Shakespeare\u27s Foreskin by Carey Christie \u2795 23 The Thaw by Chris Iven \u2794 24 The Rockbridge County Fair by Morgan Roper \u2794 25 Let it Drop Through by Carey Christie \u2795 26-27 Aladdin\u27s by Paul Rinkes \u2794 28-29 Untitled by Aileen Jones \u2794 30 The Tango by Hope Layne Morgan \u2794 31 Icarus by Carey Christine \u2795 32-33 fad by Jeremy Aufrance \u2795 34 Untitled by James Oliver \u2794 35 Desert Villanelle by Christopher Harnish \u2794 36 The Skull by Nicky Taylor \u2794 37 Rodeo Bar by Carl Jeffrey Boon \u2796 38 I, Mordred by Carey Christie \u2795 39-43 Between Centuries by Leslie Dana Wells \u2794 44-45 Untitled by Carrie Horner \u2797 45 Untitled by Alex Emmons \u2796 46 Coleridge\u27s Curse by Allison Lemieux \u2795 47 Untitled by Jenny Baker \u2794 48 five by Jeremy Aufrance \u2795 49 Untitled by James Oliver \u2794 50 Lobster Boy by Kirstin Rogers \u2794 51 Fire on the Mountain by Christopher Harnish \u2794 52-53 Yosemite by Morgan Roper \u2794 54 Untitled by Carrie Horner \u2797 54 Untitled by Ken Tyburski \u2794 55 Sleepless Nights Fades to Credits by Allison Lemieux \u2794 56 Dancing Days by Julie McDonald \u2794 57 Immobile by Adrienne Fair \u2796 58-59 Untitled by Kira Pollack \u2794 60 Dorm Fire by Lisa Marie Antonille \u2795 Untitled by Carrie Horner \u2797 61 The Book by Matt Wanat \u2795 62-63 Distance by Carl Jeffrey Boon \u2796 64 Untitled by Jenny Baker \u2794 65 Cover by Ken Tyburski \u2794 Editorial decision is shared equally among the Editorial Board. -6

Evaluation and Validation of a Real-Time PCR Assay for Detection and Quantitation of Human Adenovirus 14 from Clinical Samples

In 2007, the Centers for Disease Control and Prevention (CDC) reported that Human adenovirus type 14 (HAdV-14) infected 106 military personnel and was responsible for the death of one U.S. soldier at Lackland Air Force Base in Texas. Identification of the responsible adenovirus, which had not previously been seen in North America and for which rapid diagnostic tools were unavailable, required retrospective analysis at reference laboratories. Initial quarantine measures were also reliant on relatively slow traditional PCR analysis at other locations. To address this problem, we developed a real-time PCR assay that detects a 225 base pair sequence in the HAdV-14a hexon gene. Fifty-one oropharyngeal swab specimens from the Naval Health Research Center, San Diego, CA and Advanced Diagnostic Laboratory, Lackland AFB, TX were used to validate the new assay. The described assay detected eight of eight and 19 of 19 confirmed HAdV-14a clinical isolates in two separate cohorts from respiratory disease outbreaks. The real-time PCR assay had a wide dynamic range, detecting from 102 to 107 copies of genomic DNA per reaction. The assay did not cross-react with other adenoviruses, influenza, respiratory syncytial virus, or common respiratory tract bacteria. The described assay is easy to use, sensitive and specific for HAdV-14a in clinical throat swab specimens, and very rapid since turnaround time is less than four hours to obtain an answer