Propuesta de evaluación del desempeño con enfoque de competencias en el área de cobranzas de la empresa E Line Bpo S. A.

La empresa E Line BPO S.A, dedicada al servicio de call center en la cobranza de deudas de empresas prestadoras de servicios educativos profesional, presentó una reducción en su rentabilidad debido al bajo desempeño de sus colaboradores en el tercer trimestre del año 2021, ya que la empresa no aplicaba evaluación de desempeño en base a las competencias, por ende, los colaboradores no cumplían con las metas establecidas de su área desarrollando un trabajo poco eficiente. En objetivo principal del presente trabajo es implementar la evaluación del desempeño con enfoque de competencias para incrementar la rentabilidad de la empresa E Line BPO S.A. Los resultados producto de la implementación fueron una mejora considerable del desempeño de todo el personal y el aumento de la rentabilidad en el cuarto trimestre con respecto al tercer trimestre del año 2021. La rentabilidad comparada entre dichos trimestres fue de 57.13%. Se concluye del presente trabajo que la evaluación del desempeño enfocado en competencias podría beneficiar a las organizaciones en lograr ventajas competitivas frente a otras de manera tangible. Palabras clave: rentabilidad, competencias, sostenibilidad, eficiente.The company E Line BPO SA, dedicated to the call center service in the collection of debts from companies that provide professional educational services, presented a reduction in its profitability due to the poor performance of its collaborators in the third quarter of 2021, since the The company did not apply performance evaluation based on competencies, therefore, the collaborators did not meet the established goals of their area, developing inefficient work. The main objective of this work is to implement performance evaluation with a competency approach to increase the profitability of the company E Line BPO S.A. The results of the implementation were a considerable improvement in the performance of all personnel and an increase in profitability in the fourth quarter compared to the third quarter of 2021. The profitability compared between said quarters was 57.13%. It is concluded from this work that the evaluation of performance focused on competencies could benefit organizations in achieving competitive advantages over others in a tangible way. Keywords: profitability, skills, sustainability, efficien

Back to the basics: probing the role of surfaces in the experimentally observed morphological evolution of ZnO

Although the physics and chemistry of materials are driven by exposed surfaces in the morphology, they are fleeting, making them inherently challenging to study experimentally. The rational design of their morphology and delivery in a synthesis process remains complex because of the numerous kinetic parameters that involve the effective shocks of atoms or clusters, which end up leading to the formation of different morphologies. Herein, we combined functional density theory calculations of the surface energies of ZnO and the Wulff construction to develop a simple computational model capable of predicting its available morphologies in an attempt to guide the search for images obtained by field-emission scanning electron microscopy (FE-SEM). The figures in this morphology map agree with the experimental FE-SEM images. The mechanism of this computational model is as follows: when the model is used, a reaction pathway is designed to find a given morphology and the ideal step height in the whole morphology map in the practical experiment. This concept article provides a practical tool to understand, at the atomic level, the routes for the morphological evolution observed in experiments as well as their correlation with changes in the properties of materials based solely on theoretical calculations. The findings presented herein not only explain the occurrence of changes during the synthesis (with targeted reaction characteristics that underpin an essential structure–function relationship) but also offer deep insights into how to enhance the efficiency of other metal-oxide-based materials via matching

Palladium doping of In2O3 towards a general and selective catalytic hydrogenation of amides to amines and alcohols

Herein, the first general heterogeneous catalytic protocol for the hydrogenation of primary, secondary and tertiary amides to their corresponding amines and alcohols is described. Advantageously, this catalytic protocol works under additive-free conditions and is compatible with the presence of aromatic rings, which are fully retained in the final products. This hydrogenative C–N bond cleavage methodology is catalyzed by a Pd-doped In2O3 catalyst prepared by a microwave hydrothermal-assisted method followed by calcination. This catalyst displays highly dispersed Pd2+ ionic species in the oxide matrix of In2O3 that have appeared to be essential for its high catalytic performance

The Community Gardening Project in Belo Horizonte: practicing systemic networks, agroecology and solidarity economy

Nowadays, most of the Brazilian population is living in cities, and slums are growing with poor living conditions, in a context of enormous social-economic inequality. One of the local challenges is the poor nutrition of its inhabitants, along with the high cost of healthier food. This paper presents the results of an urban gardening project, developed through the partnership of universities, communities and public institutions at the city of Belo Horizonte, Minas Gerais. It represents university research and extension projects on building community gardens, aiming at the constitution of a social-economic innovative process to increase local social cohesion, popular protagonism and food sovereignty. Each garden that is part of the Community Gardening Project is facing particular challenges in relation to its social, environmental and economic sustainability, but the initiative is proving to be a significant alternative to humanize those spaces, systemically bringing together approaches as Systemic Design, Agroecology and Food Sovereignty and Solidarity Economy, Integral Endeavours and developing cooperative and innovative actions

The Community Gardening Project in Belo Horizonte: practicing systemic networks, agroecology and solidarity economy

Nowadays, most of the Brazilian population is living in cities, and slums are growing with poor living conditions, in a context of enormous social-economic inequality. One of the local challenges is the poor nutrition of its inhabitants, along with the high cost of healthier food. This paper presents the results of an urban gardening project, developed through the partnership of universities, communities and public institutions at the city of Belo Horizonte, Minas Gerais. It represents university research and extension projects on building community gardens, aiming at the constitution of a social-economic innovative process to increase local social cohesion, popular protagonism and food sovereignty. Each garden that is part of the Community Gardening Project is facing particular challenges in relation to its social, environmental and economic sustainability, but the initiative is proving to be a significant alternative to humanize those spaces, systemically bringing together approaches as Systemic Design, Agroecology and Food Sovereignty and Solidarity Economy, Integral Endeavours and developing cooperative and innovative actions

Emoções no trabalho: um estudo bibliométrico na Web of Science : Emotions at work: a bibliometric study in the Web of Science

The present work aims to reveal the panorama of publications related to emotions at work available in the Web of Science database in the last decade. For that, the main characteristics and possible hot topics related to the theme were evidenced in the period from 2009 to 2020. Regarding the methodological procedures, the study was divided into two stages. In the first one, the information collected was: total of publications, year, thematic areas, title of the sources, authors with the largest number of publications, institutions linked to publication, countries, languages ​​and most cited articles. In the second, a list was prepared with 30 possible hot topics associated with the central theme of the study, based on the analysis of the publications and the theoretical basis. The results contribute to the researchers' access to information from the main authors, journals, places and areas related to the emotions at work, as well as providing an international panorama on the subject.O presente trabalho tem como objetivo evidenciar o panorama das publicações relacionadas às emoções no trabalho disponíveis na base de dados Web of Science. Para tanto, foram apresentadas as principais características e possíveis hot topics relacionados ao tema no período de 2009 a 2020. Em relação aos procedimentos metodológicos, o estudo foi dividido em duas etapas. Na primeira parte da pesquisa, as informações levantadas foram: total de publicações, ano, áreas temáticas, título das fontes, autores com maior número de publicações, instituições vinculadas à publicação, países, idiomas e artigos mais citados. Na segunda parte da pesquisa, foi elaborada uma lista com 30 possíveis hot topics associados à temática central do estudo a partir da análise das publicações e da fundamentação teórica. Os resultados contribuem para que os pesquisadores possuam acesso a informações dos principais autores, journals, locais e áreas relacionadas às emoções no trabalho, além de proporcionar um panorama internacional sobre o tema pesquisado.     ABSTRACT This paper aims to highlight the panorama of publications related to emotions at work available in the Web of Science database. To this end, the main characteristics and possible hot topics related to the theme in the period from 2009 to 2020 were presented. Regarding the methodological procedures, the study was divided into two stages. In the first part of the research, the information collected was: total number of publications, year, thematic areas, title of the sources, authors with the most publications, institutions linked to the publication, countries, languages and most cited articles. In the second part of the research, a list of 30 possible hot topics associated with the central theme of the study was elaborated from the analysis of the publications and the theoretical foundation. The results contribute to researchers having access to information about the main authors, journals, places, and areas related to emotions at work, in addition to providing an international panorama about the researched theme

Residencial pontal das brisas: estudo dos benefícios gerado pelo aproveitamento de água de chuva para fins não potáveis / Pontal das brisas residential: study of the benefits generated by the use of rainwater for non-potable purposes

O aproveitamento de águas pluviais em edificações é uma opção que demonstra vários benefícios e tem como intuito a inserção de padrões de consumo sustentáveis, com a substituição de fontes obtidas por meio das concessionárias por fontes secundárias. As águas de chuva podem ser utilizadas em descargas de bacias sanitárias, irrigação de gramados e plantas ornamentais, lavagem de veículos, limpeza de calçadas, ruas e pátios, espelhos d'água e usos industriais. O presente estudo foi realizado no Residencial Pontal das Brisas, localizado no Setor Universitário, na cidade de Goiânia, capital do estado de Goiás. Com os dados obtidos mensalmente via hidrômetros, averiguou-se a situação de consumo estabelecido com o sistema de aproveitamento de água pluvial.  O sistema de aproveitamento nas bacias sanitárias demonstrou uma economia significativa de R$ 7.297,50 entre os meses de julho 2014 e 2015, acarretando em uma economia de 46,6% dos recursos hídricos destinados as bacias sanitárias, comprovando a eficácia do sistema implantado, tanto na ordem economia na verificação do custo-benefício, quanto ambiental, pois estabelece parâmetros de consumo que facilita a racionalização e o gerenciamento dos recursos hídricos

Residencial pontal das brisas: estudo dos benefícios gerado pelo aproveitamento de água de chuva para fins não potáveis / Pontal das brisas residential: study of the benefits generated by the use of rainwater for non-potable purposes

O aproveitamento de águas pluviais em edificações é uma opção que demonstra vários benefícios e tem como intuito a inserção de padrões de consumo sustentáveis, com a substituição de fontes obtidas por meio das concessionárias por fontes secundárias. As águas de chuva podem ser utilizadas em descargas de bacias sanitárias, irrigação de gramados e plantas ornamentais, lavagem de veículos, limpeza de calçadas, ruas e pátios, espelhos d'água e usos industriais. O presente estudo foi realizado no Residencial Pontal das Brisas, localizado no Setor Universitário, na cidade de Goiânia, capital do estado de Goiás. Com os dados obtidos mensalmente via hidrômetros, averiguou-se a situação de consumo estabelecido com o sistema de aproveitamento de água pluvial.  O sistema de aproveitamento nas bacias sanitárias demonstrou uma economia significativa de R$ 7.297,50 entre os meses de julho 2014 e 2015, acarretando em uma economia de 46,6% dos recursos hídricos destinados as bacias sanitárias, comprovando a eficácia do sistema implantado, tanto na ordem economia na verificação do custo-benefício, quanto ambiental, pois estabelece parâmetros de consumo que facilita a racionalização e o gerenciamento dos recursos hídricos

Desenvolvimento motor de crianças pré-termo moderadas aos sete e oito anos de idade

Preterm children may have light motor developmental impairments, which may be imperceptible until pre-school age or even school age. The aim of this study was to compare the motor development of moderate preterm children with full-term ones at seven and eight years of age. Data from 13 preterm and 13 full-term children were collected from a public school in Betim-MG. The Motor Development Scale was used to access fine and global motricity, balance, body scheme, spatial organization, time organization, as well as general motor age and general motor quotient. The Mann-Whitney's Test was used to compare the motor ages and motor quotients between the groups. A significant difference was only found in the fine motricity values between the groups (p=0.01), the preterm group having shown a poorer performance. Therefore, moderate preterm children who do not have highly risky biological characteristics at birth may also need outpatient assistance up to school age.Crianças pré-termo podem apresentar distúrbios leves do desenvolvimento motor, que podem ser imperceptíveis até a idade pré-escolar ou escolar. O objetivo desse estudo foi comparar o desenvolvimento motor de crianças pré-termo moderadas com crianças a termo aos sete e oito anos de idade. Foram coletados dados de 13 crianças pré-termo e 13 crianças a termo de uma escola da rede municipal de Betim. Foi utilizada a Escala de Desenvolvimento Motor para avaliar motricidade fina, motricidade global, equilíbrio, esquema corporal, organização espacial e organização temporal, bem como a idade motora geral e o quociente motor geral. O teste Mann-Whitney foi utilizado para comparar as idades motoras e os quocientes motores entre os grupos. Foi encontrada diferença significativa somente nos valores da motricidade fina entre os grupos (p=0,01), sendo que o grupo pré-termo apresentou desempenho inferior. Dessa forma, crianças pré-termo moderadas que não apresentam características de alto risco biológico ao nascimento também podem necessitar de acompanhamento ambulatorial até a idade escolar