Att sjösätta ett kommunalt servicecenter : En studie av etableringen av Örebro kommuns servicecenter

Kommunala servicecenter i Sverig

Från växeltelefoni till "one-stop shops" : Framväxten av kommunala servicecenter i Sverige

Under de senaste 15 åren har över 80 svenska kommuner gått från en traditionell växelverksamhet till en mer integrerad serviceyta, ofta kallad kontaktcenter, kundtjänst, medborgarservice, servicecenter, kundcenter eller liknande. Denna typ av organisationsform kallas även internationellt för ”one-stop shops” dit en medborgare kan vända sig med en mångfald av frågor och ärenden. Under de senaste 3 åren har forskare vid Örebro universitet arbetat med att utöka kunskapen om den första kontakten mellan medborgare och myndigheter, främst genom att studera kommunala servicecenter i Sverige. Rapporten bygger på en enkätundersökning genomförd under 2015 och 2016 och syftet är att ge en översikt över framväxten av denna typ av kommunala center. Vilka är de underliggande behoven som driver framväxten av dessa center? Hur sprids dessa idéer? Vilka aktörer är de mest framträdande? Varför sprids dessa center just idag? Är framväxten av dessa center inspirerade av liknande organisationsformer i privat verksamhet? Är etableringen av dessa center ett tecken på demokratiinriktade kommunala initiativ och ett tydligare medborgarfokus i offentlig förvaltning? Denna typ av kommunala one-stop shops är en till synes liten del av den kommunala verksamheten men kan således kopplas till en rad viktiga principiella frågor om offentlig förvaltning.Kommunala servicecenter i Sverig

Transforming Local Climate Adaptation Organization : Barriers and Progress in 13 Swedish Municipalities

Local strategies and policies are key in climate adaptation, although research shows significant barriers to progress. Sweden, often seen as progressive in climate change issues, has struggled in adopting a sufficient local climate adaptation organization. This article aimed to describe and analyze the climate adaptation organization in 13 Swedish municipalities from five perspectives: Problem framing, administrative and political agency, administrative and political structures, measures and solutions, and the role of learning. The mapping of these perspectives provides an opportunity to analyze barriers to local climate adaptation. Key policy documents have been studied including climate adaptation plans, crisis management plans, and regulatory documents, as well as documents from private consultants. This study showed that few municipalities have a formal organization for climate adaptation, clear structures, political support, and specific climate adaptation plans. At the same time, many of the municipalities are planning for transformation, due to a push from the county board, a lead agency in climate adaptation. There are also ample networks providing opportunities for learning among municipalities and regions. This study concluded that one key barrier is the lack of focus and prioritization in a majority of the municipalities, leaving the administrators, often planners, in a more activist position. The need for organizational mainstreaming and resources is emphasized

Att sjösätta ett kommunalt servicecenter : En studie av etableringen av Örebro kommuns servicecenter

Kommunala servicecenter i Sverig

Transforming Local Climate Adaptation Organization : Barriers and Progress in 13 Swedish Municipalities

Local strategies and policies are key in climate adaptation, although research shows significant barriers to progress. Sweden, often seen as progressive in climate change issues, has struggled in adopting a sufficient local climate adaptation organization. This article aimed to describe and analyze the climate adaptation organization in 13 Swedish municipalities from five perspectives: Problem framing, administrative and political agency, administrative and political structures, measures and solutions, and the role of learning. The mapping of these perspectives provides an opportunity to analyze barriers to local climate adaptation. Key policy documents have been studied including climate adaptation plans, crisis management plans, and regulatory documents, as well as documents from private consultants. This study showed that few municipalities have a formal organization for climate adaptation, clear structures, political support, and specific climate adaptation plans. At the same time, many of the municipalities are planning for transformation, due to a push from the county board, a lead agency in climate adaptation. There are also ample networks providing opportunities for learning among municipalities and regions. This study concluded that one key barrier is the lack of focus and prioritization in a majority of the municipalities, leaving the administrators, often planners, in a more activist position. The need for organizational mainstreaming and resources is emphasized

Swedish Vision Zero Policies for Safety : A Comparative Policy Content Analysis

The Vision Zero policy was adopted by the Swedish parliament in 1997 as a new direction for road traffic safety. The aim of the policy is that no one should be killed or seriously injured due to traffic accidents and that the design of the road transport system should be adapted to those requirements. Vision Zero has been described as a policy innovation with a focus on the tolerance of the human body to kinetic energy and that the responsibility for road safety falls on the system designers. In Sweden, the Vision Zero terminology has spread to other safety-related areas, such as fire safety, patient safety, workplace safety and suicide. The purpose of this article is to analyze, through a comparative content analysis, each Vision Zero policy by identifying the policy decision, policy problem, policy goal, and policy measures. How a policy is designed and formulated has a direct effect on implementation and outcome. The similarities and differences between the policies give an indication of the transfer method in each case. The results show that the Vision Zero policies following the Vision Zero for road traffic contain more than merely a similar terminology, but also that the ideas incorporated in Vision Zero are not grounded within each policy area as one would expect. The study shows that it is easier to imitate formulations in a seemingly successful policy and harder to transform Vision Zero into a workable tool in each policy area

Can Regional-Scale Governance and Planning Support Transformative Adaptation? : A Study of Two Places

The idea that climate change adaptation is best leveraged at the local scale is a well-institutionalized script in both research and formal governance. This idea is based on the argument that the local scale is where climate change impacts are “felt” and experienced. However, sustainable and just climate futures require transformations in systems, norms, and cultures that underpin and reinforce our unsustainable practices and development pathways, not just “local” action. Governance interventions are needed to catalyse such shifts, connecting multilevel and multiscale boundaries of knowledge, values, levels and organizational remits. We critically reflect on current adaptation governance processes in Victoria, Australia and the Gothenburg region, Sweden to explore whether regional-scale governance can provide just as important leverage for adaptation as local governance, by identifying and addressing intersecting gaps and challenges in adaptation at local levels. We suggest that regional-scale adaptation oers possibilities for transformative change because they can identify, connect, and amplify small-scale (local) wins and utilize this collective body of knowledge to challenge and advocate for unblocking stagnated, institutionalized policies and practices, and support transformative change