Accommodating practices during episodes of disillusionment with mobile IT

This study investigates how tablet users react when technology falls short of their expectations. We deploy a data/frame model to study this process and investigate resistance-related reactions and the deployment of accommodating practices at the individual level. Analyzing user blogs that provide narratives on user interaction with tablets, we identify triggers of episodes of disillusionment and illustrate five sensemaking paths that users follow, eventually leading to one of three practices: 1) users choose to defer tasks until the situation changes, or they abandon the platform altogether; 2) they develop workarounds at different levels of proficiency; or 3) they proceed by reframing their expectations of the platform. By revealing user decision-making process during episodes of disillusionment, the findings contribute to information systems post-adoption research. At a practical level, the findings inform IT artifact and application design by offering insights on how users process discrepancies between their expectations and actual use experience

Towards modeling the retailer as a brand: A social construction of the grocery store from the customer standpoint

As a highly customer-sensitive business, retailing is one of the most socially active industries. Nevertheless, when addressing retailers as brands, the retailing literature has failed to account for their unique social orientation, exposing a gap in the literature. This paper utilizes the sociological view of brands to socially construct a conceptual retail brand model from the customer standpoint. An ethnographic study of grocery retailing revealed that the store has, metaphorically, a tree-shaped culture, which can organically model the interplay between building the retailer brand as a culture and the phases constituting the social-self concept

Binding the Smart City Human-Digital System with Communicative Processes

This chapter will explore the dynamics of power underpinning ethical issues within smart cities via a new paradigm derived from Systems Theory. The smart city is an expression of technology as a socio-technical system. The vision of the smart city contains a deep fusion of many different technical systems into a single integrated “ambient intelligence”. ETICA Project, 2010, p. 102). Citizens of the smart city will not experience a succession of different technologies, but a single intelligent and responsive environment through which they move. Analysis of such an environment requires a framework which transcends traditional ontologically-based models in order to accommodate this deep fusion. This chapter will outline a framework based on Latour’s Actor-Network Theory and Luhmann’s treatment of society as an autopoetic system. We shall use this framework to map the influence of relevant factors on ethical issues, irrespective of their composition or type. For example, under this treatment, both human praxis and technical design can be viewed as comparable tools of domination. This chapter will provide a framework for the analysis of relations between any elements of the smart city, ranging from top-level urban management processes down to individual device operations. While we will illustrate the use of this schema through examination of ethical issues arising from power dynamics within the smart city, it is intended that this example will demonstrate the wider utility of the model in general

Mine or mother’s? Exploring the self-ownership effect across cultures

Peer reviewedPublisher PD

The digital sharing economy: A confluence of technical and social sharing

With the diffusion of digital technologies, new forms of sharing have emerged called ‘the sharing economy’. Digitalization has been the enabler for covering a broad range of sharable resources (technical aspect of sharing) and for operating beyond the limits of small groups and personal relationships (social aspect of sharing). This two-fold digital transition of sharing has enabled unprecedented efficiency in coordinating access to resources. It created new patterns and practices of sharing in the space between traditional sharing on one side and the formal market economy on the other side; leading to the emergence of a new class of resource allocation systems which we call ‘the digital sharing economy (DSE)’. We analyse the DSE as a socio-economic phenomenon without referring to normative presuppositions, such as the presence of pro-social motivations for sharing. Building on a comprehensive definition of the DSE, we propose a theoretical framework for the DSE that embraces and structures the broad variety of sharing platforms and the practices promoted by them. By separating our analysis from normative pre-mises about sharing, we hope to contribute to an unbiased discussion of the sharing economy phenomenon and to lay the ground for differentiated assessments which refer to explicit normative frameworks such as sustainable development