Concept-based Analysis of Surface and Structural Misfits (CASSM) Tutorial notes

Concept-based Analysis of Surface and Structural Misfits (CASSM) in a novel approach to usability analysis that focuses attention on misfits between user and system concepts. We believe that as an approach it has several desirable qualities: o It focuses on concepts rather than tasks or procedures. Consequently, it complements the majority of existing approaches to usability evaluation. In particular, it analyses conceptual misfits between user and system. o By intentionally supporting ‘sketchy’ analysis, CASSM avoids the ‘death by detail’ that plagues many evaluation techniques. CASSM analyses do not have to be complete or consistent to be useful – though of course a thorough analysis is likely to have these properties. Also, CASSM analyses are often quite succinct, compared to (for example) a Cognitive Walkthrough (Wharton et al, 1994), Heuristic Evaluation (Nielsen, 1994) or GOMS analysis (John & Kieras, 1996). o As a notation, it provides a ‘bridge’ between the core ideas underpinning work on mental models and design issues, and may thus make prior work on mental models more readily accessible to design practice. [This should be regarded as a hypothesis that has not yet been tested.] o The CASSM notation provides a relatively formal definition of many of Green’s Cognitive Dimensions (see, for example, Green, 1989; Green & Petre, 1996; Blackwell & Green 2003). In this way, it further supports assessment of a system in terms of CDs. This is discussed in detail towards the end of this document. Although the name (CASSM: Concept-based Analysis of Surface and Structural Misfits) emphasises the importance of misfits, you should be aware that there are other kinds of user–system misfits that are outside the scope of CASSM; for example, inconsistencies in procedures for similar tasks would be picked up by other techniques but are not directly addressed within CASSM. CASSM focuses on conceptual structures

Scoping analytical usability evaluation methods: A case study

Analytical usability evaluation methods (UEMs) can complement empirical evaluation of systems: for example, they can often be used earlier in design and can provide accounts of why users might experience difficulties, as well as what those difficulties are. However, their properties and value are only partially understood. One way to improve our understanding is by detailed comparisons using a single interface or system as a target for evaluation, but we need to look deeper than simple problem counts: we need to consider what kinds of accounts each UEM offers, and why. Here, we report on a detailed comparison of eight analytical UEMs. These eight methods were applied to it robotic arm interface, and the findings were systematically compared against video data of the arm ill use. The usability issues that were identified could be grouped into five categories: system design, user misconceptions, conceptual fit between user and system, physical issues, and contextual ones. Other possible categories such as User experience did not emerge in this particular study. With the exception of Heuristic Evaluation, which supported a range of insights, each analytical method was found to focus attention on just one or two categories of issues. Two of the three "home-grown" methods (Evaluating Multimodal Usability and Concept-based Analysis of Surface and Structural Misfits) were found to occupy particular niches in the space, whereas the third (Programmable User Modeling) did not. This approach has identified commonalities and contrasts between methods and provided accounts of why a particular method yielded the insights it did. Rather than considering measures such as problem count or thoroughness, this approach has yielded insights into the scope of each method

Composition, structure, light attenuation and nutrient content of the understory vegetation in Eucalyptus sieberi regrowth stand 6 years after thinning and fertilisation

In this study, we investigated the effects of commercial thinning and fertiliser application 6 years after treatment on the structure, composition, and nutrient concentrations of understorey vegetation in a Eucalyptus sieberi regrowth forest in East Gippsland. The stand was thinned at age 26 years, reducing the basal area by ca. 50% and lowering the stocking from ca. 1350 to ca. 250 stems ha-1. Whereas the species diversity and richness of the understorey were not significantly affected by the treatments, thinning promoted the abundance of herbaceous species, and fertilisation increased the proportion of ground ferns such as Pteridium esculentum. Fertilisation with 100 kg N ha-1 and 100 kg P ha-1 decreased the foliage N concentration in Tetrarrhena juncea and Gonocarpus teucrioides, and increased the foliage P concentrations in four of the five most frequent species. This suggested that the understorey was more limited by P than by N. The photosynthetically active radiation above the understorey was 41% of that in the open in thinned stands and 32-34% in unthinned stands, showing that 6 years after thinning the canopy density had not yet returned to pre-treatment levels. However, light attenuation within the understorey did not differ among treatments, confirming that the understorey cover had not increased in response to increased light and nutrient availability. The small changes in the understorey may be attributed to the fact that light and nutrients are not the major factors limiting its development, and that most species are well adapted to disturbance

Human Factors in Training: Space Medical Proficiency Training

The early Constellation space missions are expected to have medical capabilities very similar to those currently on the Space Shuttle and the International Space Station (ISS). For Crew Exploration Vehicle (CEV) missions to the ISS, medical equipment will be located on the ISS, and carried into CEV in the event of an emergency. Flight surgeons (FS) on the ground in Mission Control will be expected to direct the crew medical officer (CMO) during medical situations. If there is a loss of signal and the crew is unable to communicate with the ground, a CMO would be expected to carry out medical procedures without the aid of a FS. In these situations, performance support tools can be used to reduce errors and time to perform emergency medical tasks. The space medical training work is part of the Human Factors in Training Directed Research Project (DRP) of the Space Human Factors Engineering (SHFE) Project under the Space Human Factors and Habitability (SHFH) Element of the Human Research Program (HRP). This is a joint project consisting of human factors team from the Ames Research Center (ARC) with Immanuel Barshi as Principal Investigator and the Johnson Space Center (JSC). Human factors researchers at JSC have recently investigated medical performance support tools for CMOs on-orbit, and FSs on the ground, and researchers at the Ames Research Center performed a literature review on medical errors. Work on medical training has been conducted in collaboration with the Medical Training Group at the Johnson Space Center (JSC) and with Wyle Laboratories that provides medical training to crew members, biomedical engineers (BMEs), and to flight surgeons under the Bioastronautics contract. One area of research building on activities from FY08, involved the feasibility of just-in-time (JIT) training techniques and concepts for real-time medical procedures. A second area of research involves FS performance support tools. Information needed by the FS during the ISS mission support, especially for an emergency situation (e.g., fire onboard ISS), may be located in many different places around the FS s console. A performance support tool prototype is being developed to address this issue by bringing all of the relevant information together in one place. The tool is designed to include procedures and other information needed by a FS during an emergency, as well as procedures and information to be used after the emergency is resolved. Several walkthroughs of the prototype with FSs have been completed within a mockup of an ISS FS console. Feedback on the current tool design as well as recommendations for existing ISS FS displays were captured. The tool could have different uses depending on the situation and the skill of the user. An experienced flight surgeon could use it during an emergency situation as a decision and performance support tool, whereas a new flight surgeon could use it as JITT, or part of his/her regular training. The work proposed for FY10 continues to build on this strong collaboration with the Space Medical Training Group and previous research

Work restructuring and changing craft identity: the Tale of the Disaffected Weavers (or what happens when the rug is pulled from under your feet)

This article explores the changes in worker identity that can occur during manufacturing restructuring – specifically those linked to the declining status of craft work – through an in-depth case study of Weaveco, a UK carpet manufacturer. An analysis of changes in the labour process is followed by employee reactions centred on the demise of the traditional craft identity of male carpet weavers. The voices of the weavers dramatize the tensions involved in reconstructing their masculine identity, and we consider the implications this has for understanding gendered work relations

'Mine's a Pint of Bitter': Performativity, gender, class and representations of authenticity in real-ale tourism

Leisure choices are expressive of individual agency around the maintenance of taste, boundaries, identity and community. This research paper is part of a wider project designed to assess the social and cultural value of real ale to tourism in the north of England. This paper explores the performativity of real-ale tourism and debates about belonging in northern English real-ale communities. The research combines an ethnographic case study of a real-ale festival with semi-structured interviews with organisers and volunteers, northern English real-ale brewers and real-ale tourists visiting the festival. It is argued that real-ale tourism, despite its origins in the logic of capitalism, becomes a space where people can perform Habermasian, communicative leisure, and despite the contradictions of preferring some capitalist industries over others on the basis of their perceived smaller size and older age, real-ale fans demonstrate agency in their performativity