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Hubungan Mutu Pelayanan Keperawatan dan Perilaku Caring Perawat dengan Kepuasan Pasien Badan Penyelenggara Jaminan Sosial Kesehatan dan Umum di Rawat Inap Kelas III RSUD Sunan Kalijaga Kabupaten Demak
Universitas Diponegoro
Fakultas Kesehatan Masyarakat
Program Studi Magister Ilmu Kesehatan Masyarakat
Konsentrasi Administrasi Rumah Sakit
2017
ABSTRAK
Siwi Bagus Ajiningrat
Hubungan Mutu Pelayanan Keperawatan dan Perilaku Caring Perawat dengan Kepuasan
Pasien Badan Penyelenggara Jaminan Sosial Kesehatan dan Umum di Rawat Inap Kelas
III RSUD Sunan Kalijaga Kabupaten Demak
xvi + 128 halaman + 30 tabel + 8 lampiran
Banyak faktor yang diduga mempengaruhi perbedaan tingkat kepuasan pasien BPJS
dan pasien umum di rawat inap kelas III di RSUD Sunan Kalijaga Kabupaten Demak,
diantaranya mutu pelayanan keperawatan dan perilaku caring perawat. Kenyataan bahwa mutu
pelayanan keperawatan di rumah sakit seperti itu akibat dari perilaku caring perawat sehingga
berdampak kepada ketidakpuasan pasien.
Jenis penelitian adalah kuantitatif, pendekatan cross sectional. Responden 120 orang,
pasien BPJS kesehatan 100 orang, pasien umum 20 orang. Analisis data dengan analisis
independent t test.
Hasil penelitian, pasien BPJS kesehatan umur 59-65 tahun 22,0%, perempuan 52,%,
pendidikan SMP 38,0%, sebagai petani 34,0%, menikah 80,0%, mutu pelayanan keperawatan
kategori cukup 62,0% dan baik 38,0%, perilaku caring perawat kategori cukup 17,0% dan baik
83,0%, kepuasan kategori cukup 11,0% dan baik 89,0% Pasien umum umur 45-51 tahun
45,0%, laki-laki 55,%, pendidikan SMA 60,0%, bekerja swasta 80,0%, menikah 100,0%. mutu
pelayanan keperawatan kategori cukup 5,0%, baik 95,0%. perilaku caring perawat umum
kategori baik 100,0%, kepuasan kategori baik 100,0%. Tidak ada perbedaan mutu pelayanan
keperawatan pada pasien BPJS kesehatan dan umum (α=0,094). Tidak ada perbedaan perilaku
caring perawat pada pasien BPJS kesehatan dan umum (α=0,129). Ada perbedaan kepuasan
pada pasien BPJS kesehatan dan umum (t hitung =2,635, α=0,012). Tidak ada hubungan mutu
pelayanan Keperawatan terhadap kepuasan pada pasien BPJS kesehatan dan umum
(α=0,173). Ada hubungan perilaku caring perawat terhadap kepuasan pada pasien BPJS
kesehatan dan umum (α = 0,049)
Agar RSUD lebih mendorong meningkatkan mutu pelayanan keperawatan dan perilaku
caring perawat dengan cara selalu memberikan pembinaan teknis, pendidikan pelatihan dan
mengoptimalkan tugas dan peran dalam bidang keperawatan.
Kata kunci
: Mutu Pelayanan Keperawatan, Perilaku Caring Perawat, Kepuasan Pasien
Kepustakaan : 60 (1990-2010)Diponegoro University
Faculty of Public Health
Master’s Study Program in Public Health
Majoring in Hospital Administration
2017
ABSTRACT
Siwi Bagus Ajiningrat
The Relationship of the Quality of Nursing Service and Nurse’s Caring Behaviours with
Patients’ Satisfaction of Health Social Insurance Agency and General at Inpatient
Installation of Class III at the Public Hospital of Sunan Kalijaga in Demak Regency
xvi + 128 pages + 30 tables + 8 appendices
Some factors suspected influencing the differences of patients’ satisfaction levels of
Health Social Insurance Agency (HSIA) and General at inpatient installation of Class III at the
Sunan Kalijaga Public Hospital in Demak Regency were a quality of nursing services and
nurse’s caring behaviours. In fact, low quality of nursing services was due to nurse’s caring
behaviours in which it led to patients’ dissatisfaction.
This was a quantitative study using cross-sectional approach. Number of respondents
were 120 persons which consisted of 100 HSIA patients and 20 general patients. Data were
analysed using an Independent t test.
The results of this research showed that among HSIA patients, a proportion of age 59-65
years old was 22.0%, a proportion of female was 52.0%, as many as 38.0% graduated from
Junior High School, 34.0% of the respondents worked as a farmworker, 80.0% of the
participants had got married, as many as 62.0% of the respondents had fairly good quality of
nursing services and the rest was good (38.0%), as many as 17.0% of the respondents had
fairly good nurse’s caring behaviours and the rest was good 83.0%), and as many as 11.0%
were fairly satisfied and the rest was satisfied 89.0%. In contrast, among general patients, a
proportion of age 45-51 years old was 45.0%, a proportion of male was 55.0%, as many as
60.0% graduated from Senior High School, 80.0% of the respondents worked as in private
sectors, 100.0% of the participants had got married, as many as 5.0% of the respondents had
fairly good quality of nursing services and the rest was good (95.0%), all of the respondents
(100.0%) had good nurse’s caring behaviours, and all of the respondents (100.0%) were
satisfied. There was no difference in the quality of nursing services between HSIA and general
patients (p=0.094). There was no difference in the nurse’s caring behaviours between HSIA and
general patients (p=0.129). There was any difference in satisfaction between HSIA and general
patients (t=2.635; p=0.012). There was no significant relationship between the quality of nursing
services and satisfaction of HSIA and general patients (p=0.173). There was no significant
relationship between the nurse’s caring behaviours and satisfaction of HSIA and general
patients (p=0.049).
The public hospital needs to improve the quality of nursing services and the nurse’s caring
behaviours by providing a technical guidance, education, training, and optimising tasks and
roles in nursing.
Keywords : Quality Of Nursing Services, Nurse’s Caring Behaviours, Patients’ Satisfaction
Bibliography: 60 (1990-2010
Application of the option pricing model to estimate expected stock returns : a thesis presented in partial fulfilment of the requirements for the degree of Master of Business Studies in Finance at Massey University
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Redundancy and Readability
Redundancy is, in itself something of an unknown quantity, and a number of researchers have been experimenting on it (Horning, 1979). Several years ago, H. J. Hsia, a Texas Tech communications theorist, clarified several different types of redundancy, providing important insights into the ways in which these different types of redundancy contribute to readability (Hsia, 1977). Hsia\u27s research helps to isolate some of the unknown elements in readability, and these elements look as if they have the potential to bond neatly to the textual analysis system proposed in great detail by Walter Kintsch of the University of Colorado (Kintsch, 1974). Propositional analysis provides a system for objectively analyzing meaning in a text, and may yield a measure of the properties of redundancy described by Hsia. If so, the result will be a much purer analysis of the nature of readability
"Sudden Drop" in Blood Pressure is Associated With Recanalization After Thrombolysis.
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Pada penelititan ini, dilakukan analisis pemindaian terhadap kerentanan jaringan terhadap lima tempat. Adapun analisis yang dilakukan adalah mengukur risk jaringan dengan Network Risk Metric. Network Risk Metric adalah salah satu metoda vulnerability assessment yang diusulkan oleh Hemanidhi, Sanonchimmanee serta Sanguansat pada tahun 2014. Metoda Lai-Hsia juga digunakan untuk perbandingan. Metoda Lai-Hsia diusulkan oleh Lai dan Hsia pada tahun 2007.
Hasil analisis menunjukkan bahwa tempat yang memiliki IP host lebih banyak memicu lebih banyak rentannnya suatu jaringan. Dalam kasus ini, bila diurutkan dari yang terbesar, pengukuran pada tempat pertama, yaitu dengan total estimated risk 5,32%, disusul dengan tempat ketiga dengan 4,03%, kemudian tempat keempat dengan 3,09%, tempat kedua dengan 1,77% dan tempat kelima dengan 1,45%. Pada perhitungan dengan metoda Lai-Hsia didapatkan bahwa tempat pertama memiliki Risk Lai-Hsia sebesar 54,72%, kemudian tempat ketiga dengan 46,46%, tempat keempat dengan 42,61%, tempat kedua dengan 34,85%, dan tempat kelima dengan 29,25%
Kata Kunci : keamanan jaringan, metrik keamanan, CVSS, pemindai kerentanan nessus, metrik resiko jaringan, metoda lai-hsi
Consumer Knowledge and Meat Consumption in the US
We investigate the roles of consumer knowledge and sociodemographic factors in the consumption of meat products at home and away from home, using data from the Continuing Survey of Food Intakes by Individuals and its companion Diet and Health Knowledge Survey conducted by the US Department of Agriculture. The sample used contains individuals not consuming some of the products. In addition, diet knowledge is potentially endogenous because it is likely to be affected by unobserved factors which also affect meat consumption. It is well known that traditional estimation procedures not accounting for censored dependent variables or simultaneity produce biased estimates. These econometric issues are addressed by developing a simultaneous -equations system, estimated with the maximum simulated likelihood procedure. Results suggest endogeneity of knowledge and support the system approach to the estimation of demand functions for meats. Health knowledge decreases consumption of beef and pork at home and away from home; it increases consumption of poultry at and away from home but does not affect fish consumption in either occasion. Our findings on the effects of sociodemographic factors are in general consistent with a priori expectations: men eat more meat and fish than women, meat and fish consumption generally declines with age among adults, and regional and racial/ethnic differences in meat and fish consumption are observed. The simultaneous-equations model can be extended to one with multiple endogenous variables and can be a useful tool in other analyses of consumer demand with micro survey data, which have become available in many developing countries.Consumer/Household Economics, Food Consumption/Nutrition/Food Safety,
The Influence Of Exergaming On Heart Rate, Perceived Exertion, Motivation To Exercise, And Time Spent Exercising
Objective: With the technological advances in today’s society, active videogames (or exergames) have become more commonplace. Virtual reality (VR) exergames have begun to emerge with more readily available, affordable technology that can be bought online and in stores. This study focused on the popular VR game Beat Saber (Beat Games 2018) and its overall effectiveness in getting individuals to exercise in comparison to a treadmill condition one can do at a gym. It was hypothesized that participants will have similar heart rates, equally high perceived exertion, higher intrinsic motivation to exercise, and have more time spent exercising in Beat Saber than on the treadmill.
Methods: Twenty young adults (male or female) were asked to participate in this two non-consecutive day study. Participants underwent two conditions in a balanced order, with half completing the exergame condition first, and the other half completing the treadmill condition first. Participants completed the remaining test condition during their second visit. The participants were evenly divided into two different groups (Group A and Group B). Those in Group A started with an exergame protocol while those in Group B started with a treadmill protocol. All participants had their heart rates, perceived exertion levels (RPE), motivation to exercise, and time spent exercising measured in both conditions.
Results: A paired t-test (p \u3c 0.05) found significant differences in mean heart rate (p = 0.003), in the intrinsic motivation subgroups of Interest/Enjoyment (p \u3c .05) and Perceived Choice (p \u3c .05), and in average time spent exercising (p \u3c 0.001). The paired t-test also found no significant differences in the most active twenty-minute period mean heart rate (p = 0.92), in mean RPE (p = 0.53), or in the intrinsic motivation subgroups of Perceived Competence (p = 0.37), Effort/Importance (p = 0.48), and Value/Usefulness (p = 0.21).
Conclusion: As hypothesized, the exergame Beat Saber can be considered a viable, alternative form of exercise that is also more engaging than running on the treadmill
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