Terrorism threat in Belgium : the resilience of Belgian citizens and the protection of governmental reputation by means of communication

In November 2015, the terrorism threat in Belgium confronted both citizens and the government with a situation characterized by high uncertainty. In this context, a national survey was conducted among 805 respondents, with three purposes. First, this case study aimed to explore how Belgians deal with the threat by examining if they change their behavior in public places and seek information about the threat. Second, we investigated why people seek and process information about the terrorism threat based on three determinants,namely their level of involvement with the threat, the expert efficacy of the government, and attitudes towards mass media communication. Finally, this study elaborated on perceived governmental efficacy, researching how governmental reputation is affected through institutional trust and governmental responsibility. The results show that the terrorism threat leads citizens to be more alert in public places and participate less in mass events. Moreover, one fifth stopped traveling by public transport. It was found that Belgian citizens also searched for information several times a day, mostly via traditional media such as television and radio. Furthermore, based on structural equation modelling, we found that information seeking and processing behavior is determined by the cognitive assessment of the risk. This cognitive risk assessment is in turn positively influenced by risk involvement and perceived governmental expert efficacy. However, if the mass media are seen to focus too much on drama and sensationalism then the perception of risk decreases, and this in turn reduces information seeking behavior. In addition, results show that a perception of governmental expert efficacy is able to increase trust and decrease the level of governmental responsibility, which is in turn beneficial for governmental reputation. The implications of these findings are discussed

Analyzing the Intersection of Transparency, Issues Management and Ethics: The Case of Big Soda

This article critically analyzes the ethics of Coca-Cola’s public relations strategies through the lens of corporate social responsibility, issue management, and moral legitimacy. Corporate legitimacy is essential for corporate survival and, in today’s complex environment, expectations for legitimacy have shifted. Corporations are called on to consider their roles in the context of the greater good. These changes call for an examination of what constitutes ethical communication for public relations practitioners. While theoretical advancements in the area of ethics sketch the landscape for providing for greater transparency in what the aims of organizations should be in providing for ethical communication, more needs to be done to examine the specific content of this communication. Toward this end, the authors seek to extend conversations and draw from Habermas’s theories of communicative action and Principle U to propose a new direction for evaluating public relations ethics

Consuming identity : the case of Scotland

The paper examines national identity in Scotland. The research explores how consumers perceive the symbols used to represent Scotland, how these symbols relate to their perceptions of contemporary Scottish identity and their responses to the use of these symbols to promote Scotland and Scottishness. A series of in-depth interviews revealed that national identity in Scotland was seen to be multidimensional. Activities associated with art and culture, as opposed to business and industry, were identified as primary characteristics of contemporary Scotland. The traditional symbols of Scottish identity (e.g. tartan and whiskey) remain dominant signifiers, however, and the problems of this are discussed

Advancing tendencies? PR leadership, general leadership, and leadership pedagogy

What are the best ways to advance PR leadership? In exploring answers, we consider the last two decades of PR literature and identify two main tendencies. We link those two with general leadership literature and practices, as well as with literature on leadership pedagogy. We conclude that, rather than recent moves to look within the field, without self-reflection, to existing PR perspectives and figures for solutions, looking outwards has greater potential to transform not only the PR leadership literature, and PR practice, but also to create less hierarchical, and more democratic and "leaderful," PR workplaces. © 2014

Public Relations Professional Practice And The Institutionalisation of CSR

Purpose This paper presents the findings of a longitudinal case study into the professionalisation of public relations practices and the institutionalisation of corporate social responsibility as a legitimate social and business arrangement. In doing so, there are implications for the dynamic relationship between practices and the professionalisation of public relations. Methodology A qualitative longitudinal study is used to examine the social construction of social responsibility in the Australian banking industry from 1999-2004 across two levels of analysis – societal expectations as institution, and practices of banking and public relations as action. Findings The study shows that the case organisations shifted their public relations and communication practices during the period of the study. In response to the demands of publics, there was a central shift from a one-way perspective where organisations sought to influence and persuade publics of the appropriateness of thier actions towards a two-way perspective where organisations needed to consult, negotiate and engage with publics. In doing so, this study suggests that there was a shift in the profession of how public relations was practiced, but also highlighted the changes to institutional arrangements about the legitimacy of social responsibilities of large organisations

New options of financing the health insurance system in Romania

The public healthcare system in Romania has been declining during the past decade: underfunded, lacking solid infrastructure and thus unable to keep professional medical staff in the country. At the heart of reform in the years to come will be a shift from a system nourished largely by out-of-pocket payments to a model based more on voluntary health insurance. However, we do not expect this to happen early enough to render Romanian market more similar to western counterparts by 2012. Despite this we expect the market to grow on average to about 12% of its potential between now and 2012.health insurance system, public health insurance, private health insurance

Finding Connections Between Lobbying, Public Relations and Advocacy

This study begins to connect our understanding of lobbying and public relations as communication activities. A survey of 222 registered lobbyists in Oregon reveals the range of communication activities in which they are engaged, as well as the range of organizations on whose behalf they lobby, and their description of their occupational role. Findings suggest that many lobbyists, like many public relations professionals, do think about their role as a form of advocacy. I then conclude by noting some of the contradictions and limitations of using the term advocacy as a way of describing the communication activities

Toward an Ethical Model of Effective Crisis Communication

The goal of this study was to develop and demonstrate a new ethical model for crisis communication. This article examined the crisis communication practices as well as literature and found essential elements—what, how, and when—for ethical and effective crisis communication. Based on these three variables, a new three‐part model, the TTR Test, was proposed, utilizing three principles: Transparency (what), Two‐way symmetrical communication (how), and Right time (when). To investigate how the test can be applied to the real world, this article examined BP\u27s crisis communication during the 2010 Gulf of Mexico oil spill