PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PEMAKAI JASA KESEHATAN DI KLINIK PERMATA HATI PLOSOREJO KUTO KERJO KARANGANYAR

Penelitian ini bertujuan untuk menganalisis pengaruh kualitas pelayanan (tangible, reliability, responsiveness, assurance, emphaty) terhadap kepuasan pemakai jasa kesehatan dan mengetahui dimensi kualitas pelayanan yang paling dominan berpengaruh terhadap kepuasan pemakai jasa kesehatan. Berdasarkan hasil penelitian diharapkan menjadi bahan masukan kepada pihak manajemen klinik untuk perbaikan kualitas pelayanan dalam memenuhi kepuasan pemakai jasa kesehatan. Pengujian hipotesis dalam penelitian ini menggunakan alat analisis regresi linier berganda dengan uji F, uji t dan koefisien determinasi (R2). Dalam penelitian ini populasinya adalah seluruh pemakai jasa kesehatan Klinik Permata Hati Plosorejo Kuto Kerja Karanganyar. Sedangkan sampel penelitian adalah 150 pemakai jasa kesehatan Klinik Permata Hati Plosorejo Kuto Kerja Karanganyar dengan random sampling sebagai teknik dalam pengambilan sampel. Berdasarkan hasil penelitian diketahui bahwa tangible berpengaruh signifikan terhadap kepuasan pemakai jasa di Klinik Permata Hati Plosorejo Kuto Kerja Karanganyar. Reliability berpengaruh signifikan terhadap kepuasan pemakai jasa kesehatan di Klinik Permata Hati Plosorejo Kuto Kerja Karanganyar. Responsiveness berpengaruh signifikan terhadap kepuasan pemakai jasa kesehatan di Klinik Permata Hati Plosorejo Kuto Kerja Karanganyar. Assurance berpengaruh signifikan terhadap kepuasan pemakai jasa kesehatan di Klinik Permata Hati Plosorejo Kuto Kerja Karanganyar. Emphaty berpengaruh signifikan terhadap kepuasan pemakai jasa kesehatan di Klinik Permata Hati Plosorejo Kuto Kerja Karanganyar. Tangible, reliability, responsiveness, assurance dan emphaty secara bersama-sama berpengaruh signifikan terhadap kepuasan pemakai jasa kesehatan di Klinik Permata Hati Plosorejo Kuto Kerja Karanganyar. Hasil perhitungan menunjukkan bahwa responsiveness mempunyai nilai koefieisen beta sebesar 0,292 yang lebih besar jika dibandingkan dengan variabel yang lainnya. Hal ini menunjukkan bahwa responsiveness paling dominan berpengaruh terhadap kepuasan pemakai jasa kesehatan di Klinik Permata Hati Plosorejo Kuto Kerja Karanganya

THE DETERMINANT FACTORS OF WORKER'S SUBJECTIVE WELLBEING

The objective of this research is to trace effect of the individual factor (intrinsic) including sense of humor, personality type of the big five personality, gratitude, and situational factors (extrinsic) consist of social support, work reward, and work condition of subjective well-being, finally it will be known the determinant factors of subjective well-being for the worker in the organization in Indonesia. The research subjects are 139 workers and 56 supervisors in the PT. Y. The Collecting data method use closed and opened questionnaire, observation, interview and focus group discussion. To understand different between subjective well-being viewed from work level and gender is used statistic analysis, those are the regression analysis and t-test. Sense of humor and social support become determinant of high-low subjective well- being PT. Y’s labors. At supervisor, predictor of subjective well-being are personality type variable of openness to experience, agreeableness, gratitude and work reward. The result show that labor’s subjective well-being is higher than supervisor, because positive psychology centered to the meaning of life, that is, how persons give a meaning everything happen of their life. For supervisor, work reward is tool for self actualization, those are, prestigious, autonomy, safety, and protect, while for labors, work reward is used to fulfill basic needs. This matter makes labors more satisfied easily with work reward that is gotten because the work opportunity is also more limited

PERAN BRIEF COGNITIVE BEHAVIOR THERAPY UNTUK PENINGKATAN HARGA DIRI PADA PEREMPUAN LAJANG

Single status for women is sometimes regarded as a worrying phenomenon especially for women. This single status can lead to negative stigma of society especially for women aged 35 years and over. This negative stigma often raises negative judgments for single women. Negative judgments in women can lead to the emergence of irrational thoughts or so-called cognitive distortions. In addition, the existence of less adaptive behaviors such as lack of social ability also contribute in shaping one's self esteem. This distortion and less adaptive behavior can create low self-esteem for women and make them less likely to feel less valuable when dealing with the social environment. The purpose of this study is to examine the role of brief cognitive behavior therapy (CBT) to increase self-esteem in single women. There were two participants in the study. Both are single women aged 35-45 years, still want to get married, and have low self esteem. This research was conducted with one group pretest-posttest design. Assessment techniques used consisted of observation, interviews, cognitive distortion questionnaires, self-esteem questionnaires, and personality assessments of BAUM, DAP, HTP, DCT, and TAT. The results showed a significant value of 0.180 (sig> 0.05). In addition, there is an increase in value and self-esteem category and effect size test results of 0.9489 (z> 0.5). This suggests that the effect of CBT briefing on self-esteem increases. The change in cognitive distortion of the two participants was more positive than before the CBT brief was given. Changes in both participants were limited to cognitive levels only and no behavioral changes had occurred. This is because both participants are now more focused on their work

PERAN BRIEF COGNITIVE BEHAVIOR THERAPY UNTUK PENINGKATAN HARGA DIRI PADA PEREMPUAN LAJANG

Single status for women is sometimes regarded as a worrying phenomenon especially for women. This single status can lead to negative stigma of society especially for women aged 35 years and over. This negative stigma often raises negative judgments for single women. Negative judgments in women can lead to the emergence of irrational thoughts or so-called cognitive distortions. In addition, the existence of less adaptive behaviors such as lack of social ability also contribute in shaping one's self esteem. This distortion and less adaptive behavior can create low self-esteem for women and make them less likely to feel less valuable when dealing with the social environment. The purpose of this study is to examine the role of brief cognitive behavior therapy (CBT) to increase self-esteem in single women. There were two participants in the study. Both are single women aged 35-45 years, still want to get married, and have low self esteem. This research was conducted with one group pretest-posttest design. Assessment techniques used consisted of observation, interviews, cognitive distortion questionnaires, self-esteem questionnaires, and personality assessments of BAUM, DAP, HTP, DCT, and TAT. The results showed a significant value of 0.180 (sig> 0.05). In addition, there is an increase in value and self-esteem category and effect size test results of 0.9489 (z> 0.5). This suggests that the effect of CBT briefing on self-esteem increases. The change in cognitive distortion of the two participants was more positive than before the CBT brief was given. Changes in both participants were limited to cognitive levels only and no behavioral changes had occurred. This is because both participants are now more focused on their work

Perawatan periodontal pasca abses periodontal

Abses periodontal merupakan abses pada jaringan periodontal yang menyebabkan rasa sakit, ketidaknyamanan, dan mengakibatkan gigi goyang dan terlepas ketika tidak dirawat. Abses periodontal merupakan kasus kedaruratan terbanyak ke 3 dalam kedokteran gigi. Kondisi ini dapat kambuh apabila tidak dilakukan perawatan pasca abses. Studi kasus ini bertujuan untuk memaparkan tindakan pasca perawatan abses periodontal dalam meminimalkan kekambuhan abses dan mempertahankan gigi selama mungkin dalam rongga mulut. Pasien 45 tahun mengeluhkan gusi belakang kiri atas sakit sekali sejak 3 hari yang lalu. Pemeriksaan intra oral menunjukkan pembengkakan gingiva sisi bukal dan palatal gigi 26, gingiva berwarna merah, mengkilat, dan terdapat pus di palatal. Oral Hygiene Index (OHI) sedang dengan kalkulus subgingiva. Pengukuran Probing Depth (PD) gigi 26 menunjukkan poket 6 mm di mesial, 3,5 mm di palatal, serta gigi mengalami kegoyangan derajat 3. Radiograf periapikal menunjukkan terdapat kerusakan tulang alveolar gigi 26. Kunjungan pertama dilakukan scaling, spooling dengan hidrogen peroksida (H2O2) diikuti dengan salin, dan medikasi dengan klindamisin, ibuprofen, dan vitamin B kompleks. Seminggu kemudian masih tampak abses yang berkurang di palatal, dan dilakukan splinting pada oklusal gigi 26. Setelah satu minggu dilakukan aplikasi bone graft. Kontrol pasca 1 minggu menunjukkan kondisi pasien tanpa keluhan dengan pemeriksaan intra oral gingiva mulai berwarna pink tanpa pembengkaan di palatal dan tanpa kegoyahan gigi. Kesimpulan dari studi kasus ini adalah pemberian obat saja tidak cukup adekuat untuk perawatan abses periodontal, harus dilakukan perawatan selanjutnya untuk memperoleh hasil yang maksimal