Boundary conditions of workplace coaching outcomes

Purpose In order to address the need for greater understanding about the occupational and practice determinants of effective workplace coaching, this study examines the associations of two coaching practice factors (coaching format and external versus internal coaching provision), and coachees’ job complexity with perceived outcomes from coaching. Design/methodology/approach A survey of 161 individuals who had received workplace coaching was conducted. Participants provided data on two outcome criteria (self-reported work well-being and personal effectiveness at work). Findings Analysis indicated that external coaches and blended format coaching were most strongly associated with work well-being outcomes. Our examination of interaction effects showed that coaching provided by external coaches was more strongly associated with outcomes for individuals working in the most complex job roles. Originality/value The original contribution of our findings are in terms of the implications for coaches, managers and HR practitioners by showing how coaching can be implemented differentially and most effectively based on desired outcome criteria and features of coachees’ job situations

The Intentional Use of Service Recovery Strategies to Influence Consumer Emotion, Cognition and Behaviour

Service recovery strategies have been identified as a critical factor in the success of. service organizations. This study develops a conceptual frame work to investigate how specific service recovery strategies influence the emotional, cognitive and negative behavioural responses of . consumers., as well as how emotion and cognition influence negative behavior. Understanding the impact of specific service recovery strategies will allow service providers' to more deliberately and intentionally engage in strategies that result in positive organizational outcomes. This study was conducted using a 2 x 2 between-subjects quasi-experimental design. The results suggest that service recovery has a significant impact on emotion, cognition and negative behavior. Similarly, satisfaction, negative emotion and positive emotion all influence negative behavior but distributive justice has no effect

Perceptions of status and TMO workgroup cooperation: implications for project governance

Achieving and sustaining the cooperation of individuals with their temporary multi-organization (TMO) workgroups is, arguably, one of the most enduring challenges facing the construction sector. A mediational model connecting pride and self-respect to each of four dimensions of cooperative behaviour-in-role, compliance, extra-role, and deference-is tested in a survey sample of 140 construction professionals in Hong Kong. Bootstrap tests of the indirect effect of pride on cooperative behaviour suggest that self-respect fully mediates the influence of pride on in-role behaviour and compliance behaviour, and partially mediates the influence of pride on extra-role behaviour. The results also suggest that pride has no effect on deference behaviour. While needing corroboration by future research, the findings suggest that viable strategies designed to foster pride and self-respect could engender and sustain cooperation in construction TMO workgroups, and support ongoing efforts to reform construction. The bootstrapping procedures for testing intervening variable models are elaborated in the hope that this will encourage more process analysis research in construction. © 2012 Copyright Taylor and Francis Group, LLC

Processos condicionantes de alterações em variáveis limnológicas: uma abordagem estatística na Represa de São Pedro, Juiz de Fora (MG)

RESUMO Os mananciais de abastecimento de água são ativos ambientais que precisam da atenção de toda a sociedade. O monitoramento de variáveis limnológicas possibilita inferir sobre as condições do recurso hídrico, além de oferecer indicativos de toda a dinâmica natural ou antrópica compreendida na bacia hidrográfica. A precipitação é um dos principais mecanismos atuantes nos parâmetros de qualidade de água, o que justifica sua relevância nesse tipo de análise. O teste t de Student e a análise fatorial/análise de componentes principais constituíram importantes ferramentas na interpretação dos dados limnológicos da captação da Represa de São Pedro, Juiz de Fora, Minas Gerais. O teste t de Student possibilitou verificar quais parâmetros apresentaram variação sazonal estatisticamente significativa. Já os resultados da análise fatorial/análise de componentes principais apontaram as variáveis mais relevantes na qualidade da água do manancial. A análise conjunta dos resultados estatísticos definiu os processos condicionantes das alterações nas variáveis estudadas, indicando o escoamento superficial como principal determinante das variáveis que compõem as componentes após rotação da matriz de componentes principais, Fator Varimax FV1 e FV4, e a contribuição orgânica, não associada à precipitação, como reflexo das variáveis da FV2 e FV3

Executive Incentive Schemes in Initial Public Offerings: The Effects of Multiple-Agency Conflicts and Corporate Governance

Combining a behavioral agency perspective with research on multiple-agency conflicts, this article examines factors affecting the implementation of equity-based incentive schemes in initial public offerings (IPOs). With a unique sample of U.K. IPO companies between the years 1998 and 2002, it shows that conditional (performance-related) incentive schemes are negatively associated with share ownership and board power of the IPO’s founding directors. However, the retained ownership of venture capital firms is positively associated with the probability of conditional incentive schemes. Board independence weakly effects on the toughness of executive compensation. The article’s interesting findings suggest a number of avenues for a future analysis of the governance development process in threshold firms