Customer orientation of service employees in family businesses in the hotel sector

The business interactions between front-line employees and customers are crucial to evaluating service quality and for business performance. A gap has been identified in the literature on both customer orientation of service employees (COSE) and family businesses (FBs). These two concepts have never been studied together before. This study presents a concept that develops a theoretical model based on Hennig-Thurau (2004). This model drives research about the COSE and FBs in the hotel sector. The two main contributions are: (1) electronic word-of-mouth (eWOM) is proposed as a consequence of COSE within FBs and (2) a questionnaire has been developed from relevant subscales to measure COSE and the two possible consequences derived from it (Customer Satisfaction and eWOM). A database from Iberic Balance Analysis System (SABI) has been selected to study these variables in the hotel sector, and it will be used in a future empirical study that is expected to provide support for the theory

Optimal Design of Sustainable Reinforced Concrete Precast Hinged Frames

[EN] Sustainable development requires improvements in the use of natural resources. The main objective of the present study was to optimize the use of materials in the construction of reinforced concrete precast hinged frames. Proprietary software was developed in the Python programming language. This allowed the structure¿s calculation, verification and optimization through the application of metaheuristic techniques. The final cost is a direct representation of the use of materials. Thus, three algorithms were applied to solve the economic optimization of the frame. By applying simulated annealing, threshold accepting and old bachelor¿s acceptance algorithms, sustainable, non-traditional designs were achieved. These make optimal use of natural resources while maintaining a highly restricted final cost. In order to evaluate the environmental impact improvement, the carbon-dioxide-associated emissions were studied and compared with a reference cast-in-place reinforced concrete frame. The results showed designs with reduced upper slab and lateral wall depth and dense passive reinforcement. These were able to reduce up to 24% of the final cost of the structure as well as over 30% of the associated emissions.The authors acknowledge the financial support of Grant PID2020-117056RB-I00 funded by MCIN/AEI/10.13039/501100011033 and by "ERDF A way of making Europe"Ruiz-Vélez, A.; Alcalá-González, J.; Yepes, V. (2022). Optimal Design of Sustainable Reinforced Concrete Precast Hinged Frames. Materials. 16(1):1-23. https://doi.org/10.3390/ma1601020412316

The influence of digital capabilities on customer orientation of service employees (COSE) and its consequences on customer satisfaction and e-WOM within Family Businesses

Customer relations have become a key matter in services businesses daily activities. Due to the intangibility of services, the employee service performance is what customers perceive as the reflection of the service quality. Due to this fact, the customer orientation of front-line employees, primarily in services industry, plays a crucial role in getting positives/negatives results with regards to customer satisfaction. Customer orientation of service employees (COSE) is a key concept within marketing literature. It has been demonstrated by previous authors the positives effects that has in customer satisfaction and customer retention (Hennig-Thurau. 2004: Morales and Ruiz-Alba, 2018)

International Management of Customer Orientation

This study investigates the role of customer orientation of service employees (COSE) and its influence on customer satisfaction and on electronic word of mouth (e-WOM), with a focus on international management. An empirical study was conducted amongst hotel customers with a final valid sample of 265 respondents. Digital capabilities have been included in the COSE model for the first time. Findings indicate that digital capabilities have a positive influence on customer satisfaction that is mediated by COSE. This study has also compared differences between international and national firms and also considered family businesses and non-family businesses. Results show that international hotels have a higher level of COSE than national hotels, mainly due to the technical skills of the employees, and the presence of a higher level of COSE in family businesses (FBs) rather than in non-family businesses (NFBs). Some contributions to academia and to international management have been discussed

Capacitance Measurements for Subcell Characterization in Multijunction Solar Cells.

On this paper we present an alternative way to analyze de electronic properties of each subcell from the complete device. By illuminating the cell with light sources which energy is near one of the subcell bandgaps, it is possible to “erase” the presence of such subcell on the CV curve. The main advantages of this technique are that it is not destructive, it can be measured on the complete cell so can be easily implemented as a diagnostic technique for controlling electronic deviations

Soil and water pollution in a banana production region in tropical Mexico

The effects of abundant Mancozeb (Mn, Zn— bisdithiocarbamate) applications (2.5 kg ha-1week-1 for 10 years) on soil and surface-, subsurface- and groundwater pollution were monitored in a banana production region of tropical Mexico. In soils, severe manganese accumulation was observed, wheras the main metabolite ethylenethiourea was near the detection limit. Surface and subsurface water was highly polluted with ethylenethiourea, the main metabolite of Mancozeb (22.5 and 4.3 lg L-1, respectively), but not with manganese. In deep ground water, no ethylenethiourea was detected. The level of pollution in the region presents a worrisome risk for aquatic life and for human health

Large quantum nonlinear dynamic susceptibility of single-molecule magnets

The nonlinear dynamical response of Mn$_{12}$ single-molecule magnets is experimentally found to be very large, quite insensitive to the spin-lattice coupling constant, and displaying peaks reversed with respect to classical superparamagnets. It is shown that these features are caused by the strong field dependence of the relaxation rate due to the detuning of energy levels between which tunneling takes place. The nonlinear susceptibility technique, previously overlooked, is thus proposed as a privileged probe to ascertain the occurrence of quantum effects in mesoscopic magnetic systems.Comment: 4 pages, 4 figure

Ground characterization of building energy models

The calibration of building energy models is crucial for their use in some applications that depend on their accuracy for adequate performance, such as demand response and model predictive control (MPC). In general, energy models offer many possibilities/strategies when characterizing a construction system, and such a characterization is key when analyzing both its thermal behavior and its energy impact. This research analyzes the different ways to characterize the thermal interaction of the building energy model (BEM) with the ground, comparing conventional approaches with new approaches based on both optimization of the former and dynamic ground characterizations. Using a model adjusted to a real case study, each of the existing options are analyzed, in which a different control of the ground temperature both in terms of its temporal oscillation and its location in the building (based on thermal zones) is taken into account. Exhaustive monitoring of a real building and measuring the ground and ground floor surface temperatures have made establishing which EnergyPlus components/objects best characterize the ground-slab interaction possible, both in terms of the simplicity of modeling and the cost (economic and technical) required for each of them. As will be seen, there are objects with an excellent cost/effectiveness ratio when characterizing the groun

Quantification of virus syndrome in chili peppers

One of the most important problems to produce chili crops is the presence of diseases caused by pathogen agents, such as viruses, therefore, there is a substantial necessity to better predict the behavior of the diseases of these crops, determining a more precise quantification of the disease’s syndrome that allows the investigators to evaluate better practices, from handling to the experimental level and will permit producers to take opportunistic corrective action thereby, reducing production loses and increasing the quality of the crop. This review discussed methods that have been used for the quantification of disease in plants, specifically for chili peppers crops, thereby, suggesting a better alternative for the quantification of the disease’ syndromes in regards to this crop. The result of these reflections indicates that most methods used for quantification are based on visual assessments, discarding differences of data between distinctive evaluators. These methods generate subjective results.Key words: Quantification, plant diseases, severity, syndrome, viruses