Online Fast Food Restaurant Ordering System

The purpose of this project is to develop an Online Fast Food Restaurant Ordering System. It is a system that enable customer of fast food restaurant to place their order online at any time and any place. The reason to develop the system is due to the issues facing by the fast food restaurant industry. These issues are such as peak hour-long queue issues, increase of take away foods than visitors, speed major requisite of fast food preparation, limited promotion and advertising on current strategy, and quality control of fast food management issues. Therefore, this system enhances the speed and standardization of taking the order from the customer and displays it to the staff in the kitchen accordingly. Beside that, it provide a user-friendly web pages and effective advertising medium to the new product of the fast food restaurant to the customer with cheaper cost. Further more, it also extend and deliver customer satisfactions especially to the hectic customer or reaching the customer who are constrain of transport to be in fast food restaurant. At the same time boost up market share for fast food restaurant and increase return on investment for the investor. The structured methodologies have been chosen to develop the Online Fast Food Restaurant Ordering System. The structured design methodology adopts a formal step-by-step approach to the System Development Life Cycle that moves logically from one phase to the next. The methodology used involved system analysis, system design, system development, and system testing

Pre-purchase behaviour: Is there a cognitive dissonance?

The purpose of the study is to provide a better understanding of pre-decisional conflict between different states of buyers. The focus of the study is on the uncertainty; ambiguity, similarity, and overloaded uncertainty that induce post-decisional conflicts. On top of that, the researchers also analysed the mediating effects between the dependent and independent variables using Structural Equation Modelling (SEM) in Malaysia within the context of computer purchase experience. The findings show that ambiguity uncertainty is an important antecedent to emotional and wisdom of purchase conflict state after their purchase decision. Whereas, overloaded and similarity uncertainty was found to indirectly effect both types of post-decisional conflict but indirectly effect through ambiguity uncertainty

Hotel service recovery and service quality: Influences of corporate image and generational differences in the relationship between customer satisfaction and loyalty

As the number of tourists continues to grow globally, the hospitality industry players inevitably face more challenges. High competition among the competitors and the emergence of new technologies such as online booking platforms make the competition more intense among players in the hospitality sector. The quality of services provided is undoubtedly crucial to the success of the hotel. Hence, any service failure has to be addressed appropriately in order to maintain a high level of customer satisfaction and to keep the image of the hotel intact. It is therefore vital that service recovery programs are carefully planned to meet various types of service failures which may inevitably occur. In this study, questionnaires were distributed to customers who had experienced service failures. The aim was to investigate the influence of service quality and service recovery on satisfaction and, ultimately, the effect on customer loyalty. The research also tested the mediating effect of corporate image between the relationship of customer satisfaction and customer loyalty. The findings showed that both service recovery and service quality had a significant impact on customer satisfaction. Similarly, it was found that customer satisfaction induced customer loyalty towards the hotel operator. The result also showed that corporate image mediated partially between the relationship of customer satisfaction and customer loyalty

Service recovery, customer satisfaction and customer loyalty: Evidence from Malaysia’s hotel industry

Purpose – The purpose of this study is to investigate the impact of service recovery dimensions on customer satisfaction and, subsequently, on customer loyalty in the context of the hotel industry. Design/methodology/approach – A self-administered questionnaire was distributed to 500 respondents who had the experiences of staying in the hotels in Malaysia. The structural equation modelling technique was used to study the relationship between the model and the developed hypotheses. Findings – The findings revealed that service recovery dimensions are significantly related to customer satisfaction and have a positive relationship between customer satisfaction and customer loyalty. Practical implications – As the main sector in the hospitality business, hotels play a vital role in the tourism industry. Therefore, the developments in tourism and hotels go hand in hand, as they are mutually dependent on each other. With significant yearly developments in the tourism industry and at a constant rate, hotel operators should reconsider their business strategies to achieve customer loyalty and sustain their businesses. In view of that, the findings of this study not only benchmarks better hotel services but also provides an improved understanding of service recovery that will effectively aid hotel operators in handling service failures; otherwise, customer dissatisfaction may occur if poor service recovery strategies are implemented. Originality/value – The intense competition in the service industry has driven companies to place extra attention on service recovery so as to ensure continuous success. With a yearly significant development in the tourism industry at a constant rate, hotel providers (one of the major beneficiaries) are driven to reconsider their business strategies to achieve customer loyalty and sustain their business

Evaluation of Distribution Network Modelling for Electric Vehicle Charging Impact

Electric vehicle (EV) is a new and uprising technology in the transportation and power sector that benefits the economy and environment. This study presents a comprehensive review of electric vehicle technology and its associated equipment, such as battery charger and charging station. An introduction is made on the residential charging type of electric vehicles in terms of charging time, size of battery and power of charger. The influence of electric vehicle charging on utility distribution system in terms of voltage and thermal limits are investigated in this paper. The current power system may not able to support the EV charging loads. The usage of electric vehicles, customer power consumption behavior and the distribution of electric vehicle used in a residential area may affect its power system structure. To study the influence of EV charging in a power distribution system, analysis were conducted based on these three factors. Firstly, the new network will be simulated using all the standard parameter for residential. Secondly, the EV load will be inserted into the network based on different scenarios of EV’s penetration level and the investigation will be carried out to study the impact of EV on the distribution network in terms of voltage and thermal limits. It is found that the higher penetration level of EV charging will lead to the higher voltage drop and feeders’ thermal limit

Removal of nutrients and heavy metals from domestic and industry using botryococcus sp.

Microphytes or microalgae are the most basic food source of many types of organisms on earth and blooms during the presence of dissolved inorganic phosphorus. Wastewater is a body of water that is dangerous to organic life forms when consumed or used. It contains many pollutants that can cause health problems and also affect the ecosystem of an environment. This study aims to improve the water quality of wastewaters using phycoremediation process. The objectives of this study are to determine the growth of Botryococcus sp. in different types of wastewater in terms of resistance and survival of Botryococcus sp. in phycoremediation performance, to measure the environmental factor effecting the growth of Botryococcus sp. of phycoremediation process, to optimize the physiochemical and heavy metal removal in different types of wastewaters and to evaluate the effectiveness of Botryococcus sp. to remove the pollutants in wastewaters. Phycoremediation or bioremediation process is using macroalgae or microalgae for removing pollutants, nutrients, xenobiotics and heavy metals from wastewater. This research was done by collecting microalgae sample, isolating and culturing the required Botryococcus sp. Growth optimization and followed by phycoremediation process is done to remove unwanted elements from wastewaters. The optimum growth rate of algae is achieved when salinity is at 0M, temperature at 330C, photoperiod at 12:12 and light intensity of 18000 Lux. Result shows that the highest nitrate removal percentage occurs in semiconductor (100%), followed by palm oil mill effluent (97.29%), textile wastewater (98.04%) and domestic wastewater (85.43%). Total Phosphorus removal indicates the highest percentage for domestic wastewater (100%), palm oil effluent (99.2%), textile wastewater (98.44%) and semiconductor (50.39%). From this research, it is found that the best overall removal of physiochemical and heavy metal content occurs in palm oil mill effluent followed by domestic wastewater, semiconductor wastewater and textile wastewater

In Vitro Growth of Human Keratinocytes and Oral Cancer Cells into Microtissues: An Aerosol-Based Microencapsulation Technique

Cells encapsulation is a micro-technology widely applied in cell and tissue research, tissue transplantation, and regenerative medicine. In this paper, we proposed a growth of microtissue model for the human keratinocytes (HaCaT) cell line and an oral squamous cell carcinoma (OSCC) cell line (ORL-48) based on a simple aerosol microencapsulation technique. At an extrusion rate of 20 �L/min and air flow rate of 0.3 L/min programmed in the aerosol system, HaCaT and ORL-48 cells in alginate microcapsules were encapsulated in microcapsules with a diameter ranging from 200 to 300 �m. Both cell lines were successfully grown into microtissues in the microcapsules of alginate within 16 days of culture. The microtissues were characterized by using a live/dead cell viability assay, field emission-scanning electron microscopy (FE-SEM), fluorescence staining, and cell re-plating experiments. The microtissues of both cell types were viable after being extracted from the alginate membrane using alginate lyase. However, the microtissues of HaCaT and ORL-48 demonstrated differences in both nucleus size and morphology. The microtissues with re-associated cells in spheroids are potentially useful as a cell model for pharmacological studies

In vitro growth of human keratinocytes and oral cancer cells into microtissues: an aerosol-based microencapsulation technique

Cells encapsulation is a micro-technology widely applied in cell and tissue research, tissue transplantation, and regenerative medicine. In this paper, we proposed a growth of microtissue model for the human keratinocytes (HaCaT) cell line and an oral squamous cell carcinoma (OSCC) cell line (ORL-48) based on a simple aerosol microencapsulation technique. At an extrusion rate of 20 µL/min and air flow rate of 0.3 L/min programmed in the aerosol system, HaCaT and ORL-48 cells in alginate microcapsules were encapsulated in microcapsules with a diameter ranging from 200 to 300 µm. Both cell lines were successfully grown into microtissues in the microcapsules of alginate within 16 days of culture. The microtissues were characterized by using a live/dead cell viability assay, field emission-scanning electron microscopy (FE-SEM), fluorescence staining, and cell re-plating experiments. The microtissues of both cell types were viable after being extracted from the alginate membrane using alginate lyase. However, the microtissues of HaCaT and ORL-48 demonstrated differences in both nucleus size and morphology. The microtissues with re-associated cells in spheroids are potentially useful as a cell model for pharmacological studies

A multi-stakeholder strategy to identify conservation priorities in Peninsular Malaysia

Malaysia, with its rapidly growing economy, exemplifies the tensions between conservation and development faced by many tropical nations. Here we present the results of a multi-stakeholder engagement exercise conducted to (1) define conservation priorities in Peninsular Malaysia and (2) explore differences in perceptions among and within stakeholder groups (i.e. government, academia, NGOs and the private sector). Our data collection involved two workshops and two online surveys where participants identified seven general conservation themes and ranked the top five priority issues within each theme. The themes were: (1) policy and management, (2) legislation and enforcement, (3) finance and resource allocation, (4) knowledge, research and development, (5) socio-economic issues, (6) public awareness and participation and (7) rights of nature. In spite of their very different backgrounds and agendas, the four stakeholder groups showed general agreement in their priority preferences except for two issues. Respondents from government and private sector differed the most from each other in their priority choices while academia and NGO showed the highest degree of similarity. This ranked list of 35 conservation priorities is expected to influence the work of policy-makers and others in Peninsular Malaysia and can be used as a model to identify conservation priorities elsewhere

Real-time Monitoring for the Next Core-Collapse Supernova in JUNO

Core-collapse supernova (CCSN) is one of the most energetic astrophysical events in the Universe. The early and prompt detection of neutrinos before (pre-SN) and during the SN burst is a unique opportunity to realize the multi-messenger observation of the CCSN events. In this work, we describe the monitoring concept and present the sensitivity of the system to the pre-SN and SN neutrinos at the Jiangmen Underground Neutrino Observatory (JUNO), which is a 20 kton liquid scintillator detector under construction in South China. The real-time monitoring system is designed with both the prompt monitors on the electronic board and online monitors at the data acquisition stage, in order to ensure both the alert speed and alert coverage of progenitor stars. By assuming a false alert rate of 1 per year, this monitoring system can be sensitive to the pre-SN neutrinos up to the distance of about 1.6 (0.9) kpc and SN neutrinos up to about 370 (360) kpc for a progenitor mass of 30$M_{\odot}$ for the case of normal (inverted) mass ordering. The pointing ability of the CCSN is evaluated by using the accumulated event anisotropy of the inverse beta decay interactions from pre-SN or SN neutrinos, which, along with the early alert, can play important roles for the followup multi-messenger observations of the next Galactic or nearby extragalactic CCSN.Comment: 24 pages, 9 figure