Take Me Out: Space and Place in Library Interactions

Information interactions are strongly affected by the place where they occur. Specific locations are ofen associated with searches on particular topics, and individual users perform different tasks in habituated places. A classic example of habituated space is the commuter who regularly reads the news on the train. This paper investigates these associations through four user studies that examine different uses of place in information interaction. Through this, we reveal the ways in which the location of information interactions makes them effective or ineffective. This extends our interpretation of the role of place in information interaction beyond established foci such as location-based search

Getting creative in everyday life: Investigating arts and crafts hobbyists' information behavior

While there has been increasing interest in how creative professionals find information to drive creative outputs, previous information behavior research has largely ignored how arts and crafts hobbyists look for information sources in their everyday lives. To fill this literature gap, we conducted interviews and observations with arts and crafts hobbyists to find out how they conceive potential DIY projects. The findings highlight three themes: the dearth of human sources, the prevalence of domain-specific information, and the use of self-curated information. In addition to empirical results, this work also broadens the understanding of information behavior in an arts and crafts context by studying populations beyond professional artists

Learning Lessons from Controlled Studies to Investigate Users' Resilience Strategies

This work describes the development and implementation of a controlled study into the way users form and utilise resilience strategies to overcome threats to performance. Despite a carefully considered design, participants demonstrated creative and unanticipated strategies to overcome deliberately ‘designed-in’ challenges in our task, thus circumventing the errors and responses we had predicted. We discuss the variety of unanticipated resilience strategies we observed during the course of this study, as well as methodological lessons learned as a result. Furthermore, we describe a forthcoming study which seeks to build upon the initial investigation, utilising a revised task paradigm to address and overcome its limitations

Reflecting on Users’ Strategies for Resilient Interactions

One crucial contributor to the resilience and reliability of interactions with technical and sociotechnical systems is the resilience of users themselves. While the study of human factors has traditionally focused on the negative aspects or frailties of human performance, attention is increasingly turning to also consider the proactive and positive contributions human performance can make across a range of tasks and settings. In this position paper, we introduce the notion of Resilience Strategies, summarise some of our current work in this area and discuss examples of resilience strategies we have encountered during the course of this work. We also discuss how work into resilience strategies is situated in terms of broader work into the high-level resilience of sociotechnical systems, and interactions with technical systems

The PRET A Rapporter framework: Evaluating digital libraries from the perspective of information work

The strongest tradition of IR systems evaluation has focused on system effectiveness; more recently, there has been a growing interest in evaluation of Interactive IR systems, balancing system and user-oriented evaluation criteria. In this paper we shift the focus to considering how IR systems, and particularly digital libraries, can be evaluated to assess (and improve) their fit with users’ broader work activities. Taking this focus, we answer a different set of evaluation questions that reveal more about the design of interfaces, user–system interactions and how systems may be deployed in the information working context. The planning and conduct of such evaluation studies share some features with the established methods for conducting IR evaluation studies, but come with a shift in emphasis; for example, a greater range of ethical considerations may be pertinent. We present the PRET A Rapporter framework for structuring user-centred evaluation studies and illustrate its application to three evaluation studies of digital library systems

A library or just another information resource? A case study of users' mental models of traditional and digital libraries

A user's understanding of the libraries they work in, and hence of what they can do in those libraries, is encapsulated in their “mental models” of those libraries. In this article, we present a focused case study of users' mental models of traditional and digital libraries based on observations and interviews with eight participants. It was found that a poor understanding of access restrictions led to risk-averse behavior, whereas a poor understanding of search algorithms and relevance ranking resulted in trial-and-error behavior. This highlights the importance of rich feedback in helping users to construct useful mental models. Although the use of concrete analogies for digital libraries was not widespread, participants used their knowledge of Internet search engines to infer how searching might work in digital libraries. Indeed, most participants did not clearly distinguish between different kinds of digital resource, viewing the electronic library catalogue, abstracting services, digital libraries, and Internet search engines as variants on a theme

[citation needed]: An Examination of Types and Purpose of Evidence Provided in Three Online Discussions on Reddit

In a world where misinformation is abundant, and conspiracy theorists urge others to 'do their own research’, how do people use evidence in online discussions? What types of evidence do they provide, and for what purpose? Decades of human information interaction research has focused on making it easy to share and discuss information online; and decades of information literacy research have examined how to promote critical thinking and evaluation. However, there is a lack both of systematic analyses of evidence use in online discussions, and the ways community norms affect use of evidence in those discussions. We present a mixed methods analysis of the use of three formats of external evidence (images, links, and direct quotation by using blockquotes) across three Reddit communities with very different norms. One focuses on promoting conspiracy theories, another on debunking them, and a third on personal view change. We investigate the use of these evidence formats within and between communities to understand how evidence is used in different kinds of conversation. Our findings support the design of online information tools that promote good evidentiary practice

Exploring opportunities to facilitate serendipity in search

Serendipitously discovering new information can bring many benefits. Although we can design systems to highlight serendipitous information, serendipity cannot be easily orchestrated and is thus hard to study. In this paper, we deployed a working search engine that matched search results with Facebook `Like' data, as a technology probe to examine naturally occurring serendipitous discoveries. Search logs and diary entries revealed the nature of these occasions in both leisure and work contexts. The findings support the use of the micro-serendipity model in search system design

Creating by me, and for me: investigating the use of information creation in everyday life

Introduction. We investigate the use of information creation in everyday life, where individuals carry out various commonplace work. While there have been an increasing number of studies on information creation, little research exists on discussing its function and relationship to navigating life activities. Method. To identify the ways information creation facilitates information tasks in the everyday world, we conducted two qualitative studies, each reflecting a particular aspect of our daily lives. We held semi-structured interviews and think-aloud observation in physical grocery stores and on the Pinterest website. A total of twenty-eight participants (eighteen grocery shoppers and ten arts and crafts hobbyists) were recruited for the two studies. Analysis. Transcribed interview data and field notes were analysed inductively. We assigned and refined a series of codes iteratively to identify themes. Results. Findings highlight a variety of circumstances in which participants made use of information creation as an end product to support their ordinary actions (in this case, grocery shopping and idea collecting, respectively). Conclusions. This study gives an in-depth analysis of information creation, underlining its potential functions in efficiently and engagingly aiding the accomplishment of routine activities. We demonstrate the practical and affective value associated with information creation, expanding this concept in information behaviour research

How to Blend Journalistic Expertise with Artificial Intelligence for Research and Verifying News Stories

The use of AI technology can help to automate news verification workflows, while significantly innovating journalism practices. However, most existing systems are designed in isolation without interactive collaboration with journalists. ‘DMINR’ project aims to bring humans-at-the-center of AI loop for developing a powerful tool that is sympathetic to the way journalists work. In this paper, we attempt to understand how AI can shape journalists’ practices and, crucially, be shaped by them; we aim to design human-centred AI tool that works in synergy with journalists’ practices and strike a useful balance between human and machine intelligence. In this paper, we conducted a Co-design workshop to inform the design of the ‘DMINR’ system. Based on the findings, we outline the main challenges for designing AI systems in the context of journalism, that can serve as a resource for Human-AI interaction design